Windows XP SP2 changes Photoshop

[Luis ORTEGA]

I ran across this problem and I was wondering if others had seen it and how
to solve it.
I often use Photoshop to import still images from a firewire connected
camcorder to use in stop motion animation.
Normally, the still images are captured at the same size as the camcorder
creates, in my case 720 x 576 pixels at 72 dpi (PAL). This has always worked
fine in Photoshop 7 and CS.
Now since I upgraded to win xp service pack 2, the same camcorder and
computer are producing images that are 1/4 size, that is 360 x 288 pixels at
72 dpi. It happens with either Photoshop 7 or Photoshop CS if the system is
on win xp sp2.
Is this a problem with how Photoshop and win xp sp2 work together, or am I
setting something wrong?
I can't see any preference options that would affect this that I can change.
I'm not sure where to look for options of this in win xp.
The same camcorder continues to work as expected when I do the still image
captures on another computer at work that runs win xp sp1.
Can anyone please advise me on what may be going on here and how to solve
the problem?
Thanks a lot for any help.

[* * * Y o u r . S h e p h e r d . A q u i]

Luis ORTEGA wrote:
> I ran across this problem and I was wondering if others had seen it
and how
> to solve it.
> I often use Photoshop to import still images from a firewire
connected
> camcorder to use in stop motion animation.
> Normally, the still images are captured at the same size as the
camcorder
> creates, in my case 720 x 576 pixels at 72 dpi (PAL). This has always
worked
> fine in Photoshop 7 and CS.
> Now since I upgraded to win xp service pack 2, the same camcorder and

> computer are producing images that are 1/4 size, that is 360 x 288
pixels at
> 72 dpi. It happens with either Photoshop 7 or Photoshop CS if the
system is
> on win xp sp2.
> Is this a problem with how Photoshop and win xp sp2 work together, or
am I
> setting something wrong?
> I can't see any preference options that would affect this that I can
change.
> I'm not sure where to look for options of this in win xp.
> The same camcorder continues to work as expected when I do the still
image
> captures on another computer at work that runs win xp sp1.
> Can anyone please advise me on what may be going on here and how to
solve
> the problem?

My PSP 7 works well after upgrade :)

[Synapse Syndrome]

"* * * Y o u r . S h e p h e r d . A q u i l a . D e u s . ( d 2 0 0 5 x x ,
d 2 0 0 4 x x , d 2 0 0 3 x x , d 2 0 0 2 x x )" >
wrote in message
oups.com...
> Luis ORTEGA wrote:
> > I ran across this problem and I was wondering if others had seen it
> and how
> > to solve it.
> > I often use Photoshop to import still images from a firewire
> connected
> > camcorder to use in stop motion animation.
> > Normally, the still images are captured at the same size as the
> camcorder
> > creates, in my case 720 x 576 pixels at 72 dpi (PAL). This has always
> worked
> > fine in Photoshop 7 and CS.
> > Now since I upgraded to win xp service pack 2, the same camcorder and
>
> > computer are producing images that are 1/4 size, that is 360 x 288
> pixels at
> > 72 dpi. It happens with either Photoshop 7 or Photoshop CS if the
> system is
> > on win xp sp2.
> > Is this a problem with how Photoshop and win xp sp2 work together, or
> am I
> > setting something wrong?
> > I can't see any preference options that would affect this that I can
> change.
> > I'm not sure where to look for options of this in win xp.
> > The same camcorder continues to work as expected when I do the still
> image
> > captures on another computer at work that runs win xp sp1.
> > Can anyone please advise me on what may be going on here and how to
> solve
> > the problem?
>
> My PSP 7 works well after upgrade :)
>

That's relevant, you ****.

ss.

[J?rg Weske]

Hello Luis,

"Luis ORTEGA" > wrote:
> Now since I upgraded to win xp service pack 2, the same camcorder and
> computer are producing images that are 1/4 size, that is 360 x 288 pixels at
> 72 dpi. It happens with either Photoshop 7 or Photoshop CS if the system is
> on win xp sp2.
> Is this a problem with how Photoshop and win xp sp2 work together, or am I
> setting something wrong?

I am observing the exact same problem with a friend's Panasonic DV
camera. (Settings are unchanged, installed Windows XP SP2 -> now only
low resolution images.)

It seems to me that the problem is solely related to Windows XP
Service Pack 2, though. It is NOT a Photoshop problem as I am NOT
using Photoshop to transfer the still images but the wizard that is
integrated in Windows XP.

Regrettably, I have not yet found a solution to the problem.

--
Best regards,
Jörg

[Malke]

J?rg Weske wrote:

> Hello Luis,
>
> "Luis ORTEGA" > wrote:
>> Now since I upgraded to win xp service pack 2, the same camcorder and
>> computer are producing images that are 1/4 size, that is 360 x 288
>> pixels at 72 dpi. It happens with either Photoshop 7 or Photoshop CS
>> if the system is on win xp sp2.
>> Is this a problem with how Photoshop and win xp sp2 work together, or
>> am I setting something wrong?
>
> I am observing the exact same problem with a friend's Panasonic DV
> camera. (Settings are unchanged, installed Windows XP SP2 -> now only
> low resolution images.)
>
> It seems to me that the problem is solely related to Windows XP
> Service Pack 2, though. It is NOT a Photoshop problem as I am NOT
> using Photoshop to transfer the still images but the wizard that is
> integrated in Windows XP.
>
> Regrettably, I have not yet found a solution to the problem.
>
What have you done to troubleshoot? Have you updated the video drivers?
Drivers for the Panasonic DV camera? Checked on Panasonic's website for
updates, etc.? If you have an OEM machine (HP, Sony, Dell etc.) check
on their website for patches to OEM software also.

We have Photoshop 7 on multiple machines here running XP Pro SP2 (all
with various video cards) and have not noticed any difference with it
or any other graphics program. This is not meant to invalidate your
experience, of course.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

[Luis ORTEGA]

yes, it's definitely a win xp sp2 issue.
what i'm not sure about if it's a PAL related isse or if it affects NTSC
camcorders as well.
Mine is PAL.
The problem is repeatable across several machines and PAL camcorders.
With win XP SP1, I get 720 x 576 pixels on the stills importing into
Photoshop from the camcorders.
The minute we use the video cameras to do the same thing on systems with win
xp sp2 the imported stills are 360 x 288 pixels.
This happens with both Photoshop 7 and CS and with various camcorders that
I've tried so far.



"J?rg Weske" > wrote in message
m...
> Hello Luis,
>
> "Luis ORTEGA" > wrote:
>> Now since I upgraded to win xp service pack 2, the same camcorder and
>> computer are producing images that are 1/4 size, that is 360 x 288 pixels
>> at
>> 72 dpi. It happens with either Photoshop 7 or Photoshop CS if the system
>> is
>> on win xp sp2.
>> Is this a problem with how Photoshop and win xp sp2 work together, or am
>> I
>> setting something wrong?
>
> I am observing the exact same problem with a friend's Panasonic DV
> camera. (Settings are unchanged, installed Windows XP SP2 -> now only
> low resolution images.)
>
> It seems to me that the problem is solely related to Windows XP
> Service Pack 2, though. It is NOT a Photoshop problem as I am NOT
> using Photoshop to transfer the still images but the wizard that is
> integrated in Windows XP.
>
> Regrettably, I have not yet found a solution to the problem.
>
> --
> Best regards,
> Jörg

[Malke]

Luis ORTEGA wrote:

> yes, it's definitely a win xp sp2 issue.
> what i'm not sure about if it's a PAL related isse or if it affects
> NTSC camcorders as well.
> Mine is PAL.
> The problem is repeatable across several machines and PAL camcorders.
> With win XP SP1, I get 720 x 576 pixels on the stills importing into
> Photoshop from the camcorders.
> The minute we use the video cameras to do the same thing on systems
> with win xp sp2 the imported stills are 360 x 288 pixels.
> This happens with both Photoshop 7 and CS and with various camcorders
> that I've tried so far.
>
>
Sounds like you've done a good job of narrowing it down. Since I don't
have any camcorders, I can't help you further. Maybe going to some
camcorder/digital photo forums might help.

Best of luck to you,

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User