BSOD & STOP error w/playing DVD

[Johnd]

Hi,

I'm running XP Home w/SP2. I've recently become unable to play any DVD, when
I attempt to play via WMP or Cyberlink it crashes to a blue screen
complaining about portcls.sys, on the blue screen.

Key components: P4, 256MB RAM, ATI Rage Ultra 128, Creative SB 5.1, DirectX
9.0c, 30gig drive, CD/RW+DVD combo drive GCC-4481B firmware rev. 1.03 (it's
on the HCL list), Windows update auto downloads enabled.

Error: Event ID: 1001. The computer has rebooted from a bugcheck. The
bugcheck was: 0x0000008e (0xc0000005, 0xf97f7f27, 0xf42848b8, 0x00000000).
portcls.sys - Address F97F7F27 base at F97F0000 Datestamp 41107f13

If I follow the details in a previous Google groups stored post about
enabling driver verifier and reboot, it does catch the issue. The computer
has rebooted from a bugcheck. The bugcheck was: 0x000000c4 (0x00000053,
0xfa340000, 0xfa344ff8, 0x00000000). A dump was saved in:
C:\WINDOWS\Minidump\Mini050705-01.dmp. It's an 88k file, which I retained. I
can't read it though, it contains details of apps or hardware on the system?

I have recently fitted the above combo drive as the old drive failed. *That
said* I got that blue screen problem with the other drive at the end of its
life too anyway. I don't know whether the error is driver related, Windows
updated auto-downloaded file related etc. The system had been fine before
the recent problem occurred. Haven't fitted any other new components.

I also ran sigverif, and have the logfile ["Microsoft Signature Verification
Log file generated on ...OS Platform: Windows 2000 (x86), Version: 5.1,
Build: 2600, CSDVersion: Service Pack 2 ...Scan Results: Total Files:
3470, Signed: 2630, Unsigned: 10, Not Scanned: 830"].

I can try to provide further information on request? :-/ Any ideas?

[Amanda Wang [MSFT]]

Hello,

Thanks for your post.

I have replied the post in another thread: 28641313
in microsoft.public.windowsxp.help_and_support. Please ignore this thread.

Thanks for your understanding.

Thanks & Regards

Amanda Wang [MSFT]

Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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--------------------
>From: "Johnd" >
>Subject: BSOD & STOP error w/playing DVD
>Date: Sat, 7 May 2005 04:55:06 +0100
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>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.general:383080
>X-Tomcat-NG: microsoft.public.windowsxp.general
>
>Hi,
>
>I'm running XP Home w/SP2. I've recently become unable to play any DVD,
when
>I attempt to play via WMP or Cyberlink it crashes to a blue screen
>complaining about portcls.sys, on the blue screen.
>
>Key components: P4, 256MB RAM, ATI Rage Ultra 128, Creative SB 5.1, DirectX
>9.0c, 30gig drive, CD/RW+DVD combo drive GCC-4481B firmware rev. 1.03 (it's
>on the HCL list), Windows update auto downloads enabled.
>
>Error: Event ID: 1001. The computer has rebooted from a bugcheck. The
>bugcheck was: 0x0000008e (0xc0000005, 0xf97f7f27, 0xf42848b8, 0x00000000).
>portcls.sys - Address F97F7F27 base at F97F0000 Datestamp 41107f13
>
>If I follow the details in a previous Google groups stored post about
>enabling driver verifier and reboot, it does catch the issue. The computer
>has rebooted from a bugcheck. The bugcheck was: 0x000000c4 (0x00000053,
>0xfa340000, 0xfa344ff8, 0x00000000). A dump was saved in:
>C:\WINDOWS\Minidump\Mini050705-01.dmp. It's an 88k file, which I retained.
I
>can't read it though, it contains details of apps or hardware on the
system?
>
>I have recently fitted the above combo drive as the old drive failed. *That
>said* I got that blue screen problem with the other drive at the end of its
>life too anyway. I don't know whether the error is driver related, Windows
>updated auto-downloaded file related etc. The system had been fine before
>the recent problem occurred. Haven't fitted any other new components.
>
>I also ran sigverif, and have the logfile ["Microsoft Signature
Verification
>Log file generated on ...OS Platform: Windows 2000 (x86), Version: 5.1,
>Build: 2600, CSDVersion: Service Pack 2 ...Scan Results: Total Files:
>3470, Signed: 2630, Unsigned: 10, Not Scanned: 830"].
>
>I can try to provide further information on request? :-/ Any ideas?
>
>
>
>
>