Tim Brown
May 23rd 05, 04:03 PM
I think I have found the resolution to the problem. It would appear that I
have installed more than I need to into the registry instead of just the
AssumeUDP value which allows a VPN connection in WXP SP2. Whoops! You can
now close this call.
"Amanda Wang [MSFT]" > wrote in message
...
> Hello,
>
> Thanks for your update.
>
> First, I agree with you that the issue maybe caused by the Toshiba's
> drivers. Therefore, you can uninstall the drives and reinstall them to
> check the issue again.
>
> Second, I want to know if you have tried my previous suggestions.
> Especially resetting the winsock steps.
>
> Third, you also can try to use clean boot to check if the issue is caused
> by some other third party applications or services as following:
>
> Please follow this suggestion to narrow down this problem:
>
> 1. Click Start, click Run, and then in the Open box, type "MSCONFIG"
> (without the quotation marks). Click OK.
>
> 2. In the System Configuration Utility (MSConfig) window, click to select
> the Selective Startup button.
>
> 3. Click to clear the check mark from the "Load startup items" below
> Selective Startup.
>
> 4. Click the Services tab, click to check the "Hide All Microsoft
> Services"
> box, and remove all the check marks from the remained Non-Microsoft
> Services. *note that please make sure that you do not uncheck the
> Microsoft
> services.
>
> 5. Click OK to close the MSConfig window. Click Yes when you are asked to
> restart your computer in order to enable the changes.
>
> 6. After restarting, please check whether this issue will reoccur.
>
> If this issue does NOT reoccur following the Selective Startup, please
> continue these steps to find the exact cause:
>
> 1. Click Start, click Run, in the Open box type "MSCONFIG" (without the
> quotation marks), and click OK.
>
> 2. In the System Configuration Utility (MSConfig) window, click the
> Startup
> tab or the Services tab.
>
> 3. Add one check mark at a time to the entries under the Startup tab or
> the
> Services tab, and then restart each time to see if the additional entry
> reproduces the original problem.
>
> At last, if the issue only occurs on the OEM Windows XP installation
> version, you can also consult the issue with Toshiba to see if they have
> encountered the similar issue before.
>
> HTH! If there is any update, please feel free to let me know.
>
> Thanks & Regards
>
> Amanda Wang [MSFT]
>
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
>
> ================================================== ==================
>
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
>
> ================================================== ===================
>
> --------------------
>>From: "Tim Brown" >
>>References: >
> >
> >
> >
>>Subject: Re: WXP SP2 Firewall not started
>>Date: Thu, 5 May 2005 16:30:11 +0100
>>Lines: 144
>>X-Priority: 3
>>X-MSMail-Priority: Normal
>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>X-RFC2646: Format=Flowed; Original
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>Message-ID: >
>>Newsgroups: microsoft.public.windowsxp.general
>>NNTP-Posting-Host: idsnat.ids.ac.uk 139.184.194.221
>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFT NGP14.phx.gbl
>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.general:382015
>>X-Tomcat-NG: microsoft.public.windowsxp.general
>>
>>I have now discovered that the problem is caused by the fix for IPSEC
> NAT-T
>>and WXP SP2 Kb885407. As soon as this registry key is installed and the
>>laptop restarted the network connection is lost and the firewall will not
>>start. The firewall cannot be started manually, ipconfig is not
> recognized
>>and it is not possible to ping the network. The only way to recover from
>>this is to run a WXP SP2 repair. However, we have had one machine that
>>appeared to be working (firewall, network, ipconfig and VPN) after the
>>repair but then it suddenly lost the network connection again. I then
>>deleted the registry key for VPN connections and repaired the OS which
> then
>>allowed the firewall to start and network connectivity but this means that
>>connectivity on our VPN will not work. We have installed SP2 to all our
>>desktop PC's with the same VPN registry key without experiencing this
>>problem so I am beginning to think there might be some kind of conflict
> with
>>Toshiba's drivers.
>>
>>What do you think?
>>
>>"Amanda Wang [MSFT]" > wrote in message
...
>>> Hi Tim,
>>>
>>> Thanks for your post.
>>>
>>> I understand that you have Windows XP operation system which is from the
>>> original manufacturers on Toshiba laptops and installed the SP2 from an
>>> official MS CD. Now the issue is that the firewall service cannot start
>>> automatically on startup.
>>>
>>> First, please help me confirm the following questions so that I can
>>> isolate
>>> the issue and perform further research on it:
>>>
>>> 1. You mentioned that the reason is that IP stack does not load so the
>>> OS
>>> cannot brose the network. Is this error information? If so, please
>>> help
>>> me collect the screen shot of the error information and send to me at
>>> .
>>>
>>> To take a screen shot
>>> ---------------------
>>> a. Press the Pr Scrn key once on the keyboard when the error message
>>> appears.
>>> b. Click Start, go to Run, enter MSPAINT in the open dialog box, and
>>> then
>>> Click OK.
>>> c. Use Ctrl + V to paste the screenshot to the canvas.
>>> d. From the File menu, go to Save and save it as a JPG file.
>>> e. Send the JPG file to me as an attachment.
>>>
>>> 2. Do all Toshiba laptops with SP2 have the same issue?
>>>
>>> 3. After starting the operation system and go to Start-> Run-> enter
>>> "services.msc", can you start Windows Firewall/Internet Connection
> Sharing
>>> (ICS) service manually? If not, is there any error information? If so,
>>> same to catch a screen shot and send to me.
>>>
>>> 4. Go to Start-> Run-> enter "eventvwr" and check if there are some
>>> event
>>> logs related this and post here.
>>>
>>> Second, you have tried the KB892199 but no success. I would give my
>>> suggestions on this issue:
>>> 1. I found another related KB as following and you can refer to it:
>>>
>>> 892504 The Windows Firewall service in Windows XP Service Pack 2, in
>>> Windows XP
>>> http://support.microsoft.com/?id=892504
>>>
>>> 2. Based on my experience, the issue also can be caused by a winsock
>>> corruption. Therefore, I suggest perform a winsock reset.
>>>
>>> a. Go to the command prompt and then type the command "Netsh winsock
>>> reset"\
>>> Got a message saying that to complete the reset Restart your computer
>>> restart the computer and then reinstall tcpip
>>> b. Go to Folder options and to tab named view
>>> c. Choose the options to show hidden files and folders
>>> d. Apply the settings and the open the network connection window
>>> e. And right click on the network connection and then try to install
>>> Tcp/ip
>>> from there
>>> f. Restarted the computer and check the issue.
>>>
>>> HTH!
>>>
>>> Thanks & Regards
>>>
>>> Amanda Wang [MSFT]
>>>
>>> Microsoft Online Partner Support
>>>
>>> Get Secure! - www.microsoft.com/security
>>>
>>> ================================================== ==================
>>>
>>> When responding to posts, please "Reply to Group" via your newsreader so
>>> that others may learn and benefit from your issue.
>>>
>>> ================================================== ===================
>>>
>>> --------------------
>>>>From: "Tim Brown" >
>>>>References: >
>>> >
>>>>Subject: Re: WXP SP2 Firewall not started
>>>>Date: Thu, 28 Apr 2005 09:25:09 +0100
>>>>Lines: 23
>>>>X-Priority: 3
>>>>X-MSMail-Priority: Normal
>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>>>X-RFC2646: Format=Flowed; Response
>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>>>Message-ID: >
>>>>Newsgroups: microsoft.public.windowsxp.general
>>>>NNTP-Posting-Host: idsnat.ids.ac.uk 139.184.194.221
>>>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFT NGP12.phx.gbl
>>>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.general:377098
>>>>X-Tomcat-NG: microsoft.public.windowsxp.general
>>>>
>>>>No the Toshiba does not have any other firewall
>>>>
>>>>"Steve N." > wrote in message
...
>>>>> Tim Brown wrote:
>>>>>
>>>>>> We are currently cutting a new image for Toshiba laptops with WXP
>>>>>> SP2.
>>>>>> The image came from the original manufacturers cut and we installed
> the
>>>>>> SP2 from an official MS CD. The problem we have is that the firewall
>>>>>> service does not start on startup and therefore the IP stack does not
>>>>>> load so the OS cannot browse the network.
>>>>>>
>>>>>> I have tried several 'so called' fixes none of which has been
>>> successful
>>>>>> including KB892199. We have installed SP2 on all our desktop PC's
>>>>>> and
>>>>>> have not experienced this problem.
>>>>>>
>>>>>> Any ideas
>>>>>
>>>>> Did the Toshiba come with any other firewall installed?
>>>>>
>>>>> Steve
>>>>
>>>>
>>>>
>>>
>>
>>
>>
>
have installed more than I need to into the registry instead of just the
AssumeUDP value which allows a VPN connection in WXP SP2. Whoops! You can
now close this call.
"Amanda Wang [MSFT]" > wrote in message
...
> Hello,
>
> Thanks for your update.
>
> First, I agree with you that the issue maybe caused by the Toshiba's
> drivers. Therefore, you can uninstall the drives and reinstall them to
> check the issue again.
>
> Second, I want to know if you have tried my previous suggestions.
> Especially resetting the winsock steps.
>
> Third, you also can try to use clean boot to check if the issue is caused
> by some other third party applications or services as following:
>
> Please follow this suggestion to narrow down this problem:
>
> 1. Click Start, click Run, and then in the Open box, type "MSCONFIG"
> (without the quotation marks). Click OK.
>
> 2. In the System Configuration Utility (MSConfig) window, click to select
> the Selective Startup button.
>
> 3. Click to clear the check mark from the "Load startup items" below
> Selective Startup.
>
> 4. Click the Services tab, click to check the "Hide All Microsoft
> Services"
> box, and remove all the check marks from the remained Non-Microsoft
> Services. *note that please make sure that you do not uncheck the
> Microsoft
> services.
>
> 5. Click OK to close the MSConfig window. Click Yes when you are asked to
> restart your computer in order to enable the changes.
>
> 6. After restarting, please check whether this issue will reoccur.
>
> If this issue does NOT reoccur following the Selective Startup, please
> continue these steps to find the exact cause:
>
> 1. Click Start, click Run, in the Open box type "MSCONFIG" (without the
> quotation marks), and click OK.
>
> 2. In the System Configuration Utility (MSConfig) window, click the
> Startup
> tab or the Services tab.
>
> 3. Add one check mark at a time to the entries under the Startup tab or
> the
> Services tab, and then restart each time to see if the additional entry
> reproduces the original problem.
>
> At last, if the issue only occurs on the OEM Windows XP installation
> version, you can also consult the issue with Toshiba to see if they have
> encountered the similar issue before.
>
> HTH! If there is any update, please feel free to let me know.
>
> Thanks & Regards
>
> Amanda Wang [MSFT]
>
> Microsoft Online Partner Support
>
> Get Secure! - www.microsoft.com/security
>
> ================================================== ==================
>
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
>
> ================================================== ===================
>
> --------------------
>>From: "Tim Brown" >
>>References: >
> >
> >
> >
>>Subject: Re: WXP SP2 Firewall not started
>>Date: Thu, 5 May 2005 16:30:11 +0100
>>Lines: 144
>>X-Priority: 3
>>X-MSMail-Priority: Normal
>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>X-RFC2646: Format=Flowed; Original
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>Message-ID: >
>>Newsgroups: microsoft.public.windowsxp.general
>>NNTP-Posting-Host: idsnat.ids.ac.uk 139.184.194.221
>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFT NGP14.phx.gbl
>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.general:382015
>>X-Tomcat-NG: microsoft.public.windowsxp.general
>>
>>I have now discovered that the problem is caused by the fix for IPSEC
> NAT-T
>>and WXP SP2 Kb885407. As soon as this registry key is installed and the
>>laptop restarted the network connection is lost and the firewall will not
>>start. The firewall cannot be started manually, ipconfig is not
> recognized
>>and it is not possible to ping the network. The only way to recover from
>>this is to run a WXP SP2 repair. However, we have had one machine that
>>appeared to be working (firewall, network, ipconfig and VPN) after the
>>repair but then it suddenly lost the network connection again. I then
>>deleted the registry key for VPN connections and repaired the OS which
> then
>>allowed the firewall to start and network connectivity but this means that
>>connectivity on our VPN will not work. We have installed SP2 to all our
>>desktop PC's with the same VPN registry key without experiencing this
>>problem so I am beginning to think there might be some kind of conflict
> with
>>Toshiba's drivers.
>>
>>What do you think?
>>
>>"Amanda Wang [MSFT]" > wrote in message
...
>>> Hi Tim,
>>>
>>> Thanks for your post.
>>>
>>> I understand that you have Windows XP operation system which is from the
>>> original manufacturers on Toshiba laptops and installed the SP2 from an
>>> official MS CD. Now the issue is that the firewall service cannot start
>>> automatically on startup.
>>>
>>> First, please help me confirm the following questions so that I can
>>> isolate
>>> the issue and perform further research on it:
>>>
>>> 1. You mentioned that the reason is that IP stack does not load so the
>>> OS
>>> cannot brose the network. Is this error information? If so, please
>>> help
>>> me collect the screen shot of the error information and send to me at
>>> .
>>>
>>> To take a screen shot
>>> ---------------------
>>> a. Press the Pr Scrn key once on the keyboard when the error message
>>> appears.
>>> b. Click Start, go to Run, enter MSPAINT in the open dialog box, and
>>> then
>>> Click OK.
>>> c. Use Ctrl + V to paste the screenshot to the canvas.
>>> d. From the File menu, go to Save and save it as a JPG file.
>>> e. Send the JPG file to me as an attachment.
>>>
>>> 2. Do all Toshiba laptops with SP2 have the same issue?
>>>
>>> 3. After starting the operation system and go to Start-> Run-> enter
>>> "services.msc", can you start Windows Firewall/Internet Connection
> Sharing
>>> (ICS) service manually? If not, is there any error information? If so,
>>> same to catch a screen shot and send to me.
>>>
>>> 4. Go to Start-> Run-> enter "eventvwr" and check if there are some
>>> event
>>> logs related this and post here.
>>>
>>> Second, you have tried the KB892199 but no success. I would give my
>>> suggestions on this issue:
>>> 1. I found another related KB as following and you can refer to it:
>>>
>>> 892504 The Windows Firewall service in Windows XP Service Pack 2, in
>>> Windows XP
>>> http://support.microsoft.com/?id=892504
>>>
>>> 2. Based on my experience, the issue also can be caused by a winsock
>>> corruption. Therefore, I suggest perform a winsock reset.
>>>
>>> a. Go to the command prompt and then type the command "Netsh winsock
>>> reset"\
>>> Got a message saying that to complete the reset Restart your computer
>>> restart the computer and then reinstall tcpip
>>> b. Go to Folder options and to tab named view
>>> c. Choose the options to show hidden files and folders
>>> d. Apply the settings and the open the network connection window
>>> e. And right click on the network connection and then try to install
>>> Tcp/ip
>>> from there
>>> f. Restarted the computer and check the issue.
>>>
>>> HTH!
>>>
>>> Thanks & Regards
>>>
>>> Amanda Wang [MSFT]
>>>
>>> Microsoft Online Partner Support
>>>
>>> Get Secure! - www.microsoft.com/security
>>>
>>> ================================================== ==================
>>>
>>> When responding to posts, please "Reply to Group" via your newsreader so
>>> that others may learn and benefit from your issue.
>>>
>>> ================================================== ===================
>>>
>>> --------------------
>>>>From: "Tim Brown" >
>>>>References: >
>>> >
>>>>Subject: Re: WXP SP2 Firewall not started
>>>>Date: Thu, 28 Apr 2005 09:25:09 +0100
>>>>Lines: 23
>>>>X-Priority: 3
>>>>X-MSMail-Priority: Normal
>>>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>>>X-RFC2646: Format=Flowed; Response
>>>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>>>Message-ID: >
>>>>Newsgroups: microsoft.public.windowsxp.general
>>>>NNTP-Posting-Host: idsnat.ids.ac.uk 139.184.194.221
>>>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFT NGP12.phx.gbl
>>>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.general:377098
>>>>X-Tomcat-NG: microsoft.public.windowsxp.general
>>>>
>>>>No the Toshiba does not have any other firewall
>>>>
>>>>"Steve N." > wrote in message
...
>>>>> Tim Brown wrote:
>>>>>
>>>>>> We are currently cutting a new image for Toshiba laptops with WXP
>>>>>> SP2.
>>>>>> The image came from the original manufacturers cut and we installed
> the
>>>>>> SP2 from an official MS CD. The problem we have is that the firewall
>>>>>> service does not start on startup and therefore the IP stack does not
>>>>>> load so the OS cannot browse the network.
>>>>>>
>>>>>> I have tried several 'so called' fixes none of which has been
>>> successful
>>>>>> including KB892199. We have installed SP2 on all our desktop PC's
>>>>>> and
>>>>>> have not experienced this problem.
>>>>>>
>>>>>> Any ideas
>>>>>
>>>>> Did the Toshiba come with any other firewall installed?
>>>>>
>>>>> Steve
>>>>
>>>>
>>>>
>>>
>>
>>
>>
>