View Full Version : Windows Update Problems
golflen
May 19th 05, 04:18 AM
Every time I goto the Windows Update page and try to get the update, I get
this message:
Thank you for your interest in Windows Update
Windows Update is the online extension of Windows that helps you get the
most out of your computer.
You must be running a Microsoft Windows operating system in order to use
Windows Update.
And yes I have Windows XP Home Edition with service pack 2. Service pack 2
has been on the computer for a long time but this message just started. Any
help would be appreciated.
Thanks!!!
Ramesh, MS-MVP
May 19th 05, 06:33 AM
This has to do with third-party firewall / Proxy servers. If you're using
Norton Internet Security / Personal Firewall, see this page for the
solution.
Error: "You must be running a Microsoft Windows operating system in order to
use Windows Update":
http://service1.symantec.com/SUPPORT/nip.nsf/pfdocs/2002100402324636?Open
For Sygate Firewall, use this configuration, posted by someone earlier:
<quote>
So, I opened Sygate, went to tool/options/security and found that "enable
stealth mode browsing" was checked. I unchecked it, enabled Sygate and
disabled XP firewall and the rest is history. I'm able to use the windows
update (IE - tools/windows update).
</quote>
--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://windowsxp.mvps.org
"golflen" > wrote in message
...
> Every time I goto the Windows Update page and try to get the update, I get
> this message:
>
> Thank you for your interest in Windows Update
>
> Windows Update is the online extension of Windows that helps you get the
> most out of your computer.
>
> You must be running a Microsoft Windows operating system in order to use
> Windows Update.
>
> And yes I have Windows XP Home Edition with service pack 2. Service pack
> 2
> has been on the computer for a long time but this message just started.
> Any
> help would be appreciated.
>
> Thanks!!!
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