Q811493 update

[Jacqui]

This update for some reason will not install. It did
install once but then I did a system restore which got
rid of it but now it keeps presenting itself with the
automatic updates. It is now becoming a nusiance.

[Jupiter Jones [MVP]]

Jacqui;
Are you sure you want to install this update?
It has caused problems for many users:
http://support.microsoft.com/default.aspx?scid=kb;en-us;819634

Otherwise try these, try step 4 first:
****Look closley, sections changed 22 May 2003****
POST BACK WITH THE EXACT INFORMATION FROM STEP 12 if all else fails.

1. Check Date/Time

2. Disable firewall

3. Disable antivirus

4. (Windows XP):
http://support.microsoft.com/?scid=kb;en-us;326815
Don't forget steps 6-9 catroot2 file.
Do this whether SP1 is the issue or not.

5. (Windows XP)
Go to Control Panel.
Click Windows Update on the left panel

6. Go to Internet Options in the Control Panel:
Delete Cookies
Delete Files (check box "Delete all offline content")
Clear History

7. If you use AOL, minimize AOL and open Internet Explorer and try
Windows Update

8. Set a language in Internet Explorer:
To check the language setting in Internet Explorer:
(1.) Click "Tools" and then select "Internet Options".
(2.) Click "Languages".
(3.) Make sure at least one language is listed in the "Language
Options" dialog box.

9. Disable the options "Automatically detect settings" and "Use
automatic configuration script."
To do this:
(1.) Open Internet Explorer.
(2.) Click "Tools," and then click "Internet Options."
(3.) Click "Connections," and then click "LAN Settings."
(4.) Make sure the check boxes for "Automatically detect settings" and
"Use automatic configuration script" are not selected.

10. Upgrade to Internet Explorer Service Pack 1 if not already
installed:
http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp

11. Start/Run
Type "msconfig" ENTER
Click Start-up tab and make a note of what is checked and unchecked.
Go back to General tab.
Select Selective Start-up (unless already selected).
Uncheck "Load Start-up group items".
Click OK, follow prompts and reboot.
Try windows Update again.
When done, go back to MSCONFIG.
Recheck Start-up tab items and place to normal Start-up if that was
original configuration.
Click OK and follow prompts.

12. Check the Windows Update Log in the "C:\Windows\Windows
Update.log" for the exact error message.
See if something here fits
http://v4.windowsupdate.microsoft.com/troubleshoot/

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
Please respond to newsgroup only for everyone's benefit.


"Jacqui" > wrote in message
...
> This update for some reason will not install. It did
> install once but then I did a system restore which got
> rid of it but now it keeps presenting itself with the
> automatic updates. It is now becoming a nusiance.

[Jacqui]

>-----Original Message-----
>Jacqui;
>Are you sure you want to install this update?
>It has caused problems for many users:
>http://support.microsoft.com/default.aspx?scid=kb;en-
us;819634
>
>Otherwise try these, try step 4 first:
>****Look closley, sections changed 22 May 2003****
>POST BACK WITH THE EXACT INFORMATION FROM STEP 12 if all
else fails.
>
>1. Check Date/Time
>
>2. Disable firewall
>
>3. Disable antivirus
>
>4. (Windows XP):
>http://support.microsoft.com/?scid=kb;en-us;326815
>Don't forget steps 6-9 catroot2 file.
>Do this whether SP1 is the issue or not.
>
>5. (Windows XP)
>Go to Control Panel.
>Click Windows Update on the left panel
>
>6. Go to Internet Options in the Control Panel:
>Delete Cookies
>Delete Files (check box "Delete all offline content")
>Clear History
>
>7. If you use AOL, minimize AOL and open Internet
Explorer and try
>Windows Update
>
>8. Set a language in Internet Explorer:
>To check the language setting in Internet Explorer:
>(1.) Click "Tools" and then select "Internet Options".
>(2.) Click "Languages".
>(3.) Make sure at least one language is listed in
the "Language
>Options" dialog box.
>
>9. Disable the options "Automatically detect settings"
and "Use
>automatic configuration script."
>To do this:
>(1.) Open Internet Explorer.
>(2.) Click "Tools," and then click "Internet Options."
>(3.) Click "Connections," and then click "LAN Settings."
>(4.) Make sure the check boxes for "Automatically detect
settings" and
>"Use automatic configuration script" are not selected.
>
>10. Upgrade to Internet Explorer Service Pack 1 if not
already
>installed:
>http://www.microsoft.com/windows/ie/downloads/critical/ie
6sp1/default.asp
>
>11. Start/Run
>Type "msconfig" ENTER
>Click Start-up tab and make a note of what is checked
and unchecked.
>Go back to General tab.
>Select Selective Start-up (unless already selected).
>Uncheck "Load Start-up group items".
>Click OK, follow prompts and reboot.
>Try windows Update again.
>When done, go back to MSCONFIG.
>Recheck Start-up tab items and place to normal Start-up
if that was
>original configuration.
>Click OK and follow prompts.
>
>12. Check the Windows Update Log in
the "C:\Windows\Windows
>Update.log" for the exact error message.
>See if something here fits
>http://v4.windowsupdate.microsoft.com/troubleshoot/
>
>--
>Jupiter Jones [MVP]
>An easier way to read newsgroup messages:
>http://www.microsoft.com/windowsxp/pro/using/newsgroups/s
etup.asp
>Please respond to newsgroup only for everyone's benefit.
>
>
>"Jacqui" > wrote in message
...
>> This update for some reason will not install. It did
>> install once but then I did a system restore which got
>> rid of it but now it keeps presenting itself with the
>> automatic updates. It is now becoming a nusiance.
>
>
>.
>Thanks. I wont install it as I dont think I need to
after reading a bit more info. Its just a pain how it
keeps coming back on the auto update. I'll just decline
it each time.

[Peter]

It is only a nuisance IF you download it again. Being in Windows Update site
presents an easy choice; Ignore It!..
"Jacqui" > wrote in message
...
> This update for some reason will not install. It did
> install once but then I did a system restore which got
> rid of it but now it keeps presenting itself with the
> automatic updates. It is now becoming a nusiance.