Bob in NC
June 2nd 05, 04:12 PM
While trying to figure out a CD R/W problem, I elected to do a system restore
using the Hewlet Packard PC Doctor which was pre-installed when I bought the
computer.
My computer had gradually been running slower and slower over time and even
running a defrag didn't help much. I also run Adware 6 fairly often etc.
Anyway....
Once the system restore was complete, I could not access MS Office program.
I attempted to reload program but was told that Service Pack 2 needed to be
installed. So I can't access Publisher or Excel, etc.
When I went to the Windows Update screen, normally I can elect to run a scan
for updates, but this time the screen is blank and I am blocked from
reviewing my update log there. So, after hours of seraching etc, and after
waiting for the Automatic Update, I could not access the SP2 download and it
was not delivered by the Automatic Update from Microsoft.
I contacted the Windows Support team and am working with them now. I was
sent a link for an SP2 download and was told to try this in SAFE mode. I
OPENed the update rather than SAVEd it, then restarted my PC in SAFE mode,
but was unable to find the SP2 update, so I restarted my PC in normal mode
and downloaded the update again in the SAVE option.
Once it was SAVEd, I clicked OPEN and installed SP2 in normal mode.
Everything looked successful until I got to the finish and had to restart my
computer.
I got a repeating screen that said Windows XP could not be opened and I
could go to SAFE mode to reset my computer to a restore point.
I did this and restored the PC to the pre-SP2 install point. So, now I am
back to where I started after doing the system restore.
I guess there is a difference between the Windows system restore and the
Hewlet Packard system restore. the HP version resets the programs to factory
settings, but supposedly saves my documents and photos etc. I can't read my
Ecxel or Publisher documents, and I need to reload all my other programs that
did not come factory installed like Picture It , etc.
I'm awaiting the Windows Support team reply to these developements. I
suspect that most of my problem may be that somehow my XP registry got
deleted during the system restore since I used the manufacturers program
instead of the internal Windows XP system restore. Would this explain why I
can't access any updates on the web? Is my problem unique or can this be
readily resolved by some of you savvy people here?
All replies much appreciated,
using the Hewlet Packard PC Doctor which was pre-installed when I bought the
computer.
My computer had gradually been running slower and slower over time and even
running a defrag didn't help much. I also run Adware 6 fairly often etc.
Anyway....
Once the system restore was complete, I could not access MS Office program.
I attempted to reload program but was told that Service Pack 2 needed to be
installed. So I can't access Publisher or Excel, etc.
When I went to the Windows Update screen, normally I can elect to run a scan
for updates, but this time the screen is blank and I am blocked from
reviewing my update log there. So, after hours of seraching etc, and after
waiting for the Automatic Update, I could not access the SP2 download and it
was not delivered by the Automatic Update from Microsoft.
I contacted the Windows Support team and am working with them now. I was
sent a link for an SP2 download and was told to try this in SAFE mode. I
OPENed the update rather than SAVEd it, then restarted my PC in SAFE mode,
but was unable to find the SP2 update, so I restarted my PC in normal mode
and downloaded the update again in the SAVE option.
Once it was SAVEd, I clicked OPEN and installed SP2 in normal mode.
Everything looked successful until I got to the finish and had to restart my
computer.
I got a repeating screen that said Windows XP could not be opened and I
could go to SAFE mode to reset my computer to a restore point.
I did this and restored the PC to the pre-SP2 install point. So, now I am
back to where I started after doing the system restore.
I guess there is a difference between the Windows system restore and the
Hewlet Packard system restore. the HP version resets the programs to factory
settings, but supposedly saves my documents and photos etc. I can't read my
Ecxel or Publisher documents, and I need to reload all my other programs that
did not come factory installed like Picture It , etc.
I'm awaiting the Windows Support team reply to these developements. I
suspect that most of my problem may be that somehow my XP registry got
deleted during the system restore since I used the manufacturers program
instead of the internal Windows XP system restore. Would this explain why I
can't access any updates on the web? Is my problem unique or can this be
readily resolved by some of you savvy people here?
All replies much appreciated,