Hello! is anyone from microsoft out there?

[retribution]

microsoft isn't helping us in our battle against this
stupid logo testing that prevents the installation of
directx9 and all other windows updates. Supposedly they
are not certified... even though they come directly from
microsoft!

which is why I say (and I'm sure the many other frustrated
windows users (simply read other peoples postings and
you'll know what I mean) will also join me in saying)

Microsoft is PATHETIC!!!

[Jupiter Jones [MVP]]

What answers have you gotten when you posted your question to the
correct newsgroup microsoft.public.windowsupdate?

Follow this link:
http://v4.windowsupdate.microsoft.com/troubleshoot/
Look for "When installing an update you receive the following message:
"Software you are installing has not passed Windows Logo testing""

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
Please respond to newsgroup only for everyone's benefit.


"retribution" > wrote in message
...
> microsoft isn't helping us in our battle against this
> stupid logo testing that prevents the installation of
> directx9 and all other windows updates. Supposedly they
> are not certified... even though they come directly from
> microsoft!
>
> which is why I say (and I'm sure the many other frustrated
> windows users (simply read other peoples postings and
> you'll know what I mean) will also join me in saying)
>
> Microsoft is PATHETIC!!!

[NoNoBadDog!]

For those who whine about logo testing not passing with DX9, the fix has
been posted too many times to count. You hae cryptographic services turned
off.

Whiners really get under my skin...if they would expend as much time
searching the groups for an answer as they do whining, they would have found
their answers long ago.

Now here is the answer courtesy of the MSKB;

Error Message: The Software You Are Installing Has Not Passed Windows Logo
Testing to Verify It's Compatibility with Windows XP...
The information in this article applies to:
a.. Microsoft Windows XP Home Edition
b.. Microsoft Windows XP Professional
c.. Microsoft Windows XP Tablet PC Edition
d.. Microsoft Windows XP Media Center Edition
e.. Microsoft Internet Explorer 6.0, when used with:
the operating system: Microsoft Windows XP
f.. Microsoft Internet Explorer 6.0 SP1, when used with:
the operating system: Microsoft Windows XP
g.. Microsoft DirectX 9.0 Runtime, when used with:
the operating system: Microsoft Windows XP
h.. Microsoft Windows Update, when used with:
the operating system: Microsoft Windows XP
SYMPTOMS
You may receive the following error message when you install updates to
Windows components (for example, Microsoft Internet Explorer 6 Service Pack
1, DirectX 9, or updates from the Windows Update Web site):

The software you are installing has not passed Windows Logo testing to
verify it's compatibility with Windows XP. (Tell me why this testing is
important.)

This software will not be installed. Contact your system administrator.
CAUSE
This problem may occur for any of the following reasons:


a.. Cryptographic Services is set to disabled.
b.. Log file or database corruption exists in the
%Systemroot%\System32\Catroot2 folder.
c.. Other Windows files are corrupted or missing.
RESOLUTION
To resolve this issue, follow these steps:
1.. Click Start, and then click Run.
2.. In the Open box, type cmd, and then click OK.
3.. At the command prompt, type the following commands, and press ENTER
after each line:
net stop cryptsvc
ren %systemroot%\system32\catroot2 oldcatroot2
net start cryptsvc
exit

4.. Try to install the updates to Windows again. If the problem is
resolved, do not continue with the remaining steps in this section. If the
problem is not resolved, restart your computer, and then continue with the
remaining steps.
5.. Click Start, and then click Run.
6.. In the Open box, type cmd, and then click OK.
7.. At the command prompt, type sfc /purgecache and then press ENTER.

Note This command may require access to the Windows installation source
files. You should receive the following message at the command prompt when
this command has completed:

Windows File Protection successfully made the requested change.
8.. At the command prompt, type sfc /scannow, and then press ENTER.

Note This command will take several minutes to complete and may require
access to the Windows installation source files. When the command has
completed, type exit to close the command prompt.
9.. Try to install the updates to Windows again. If the problem is
resolved, do not continue with the remaining steps in this section.
10.. Perform an in-place upgrade or repair installation of Windows XP. For
additional information about how to perform an in-place upgrade or repair
installation, click the following article number to view the article in the
Microsoft Knowledge Base:
315341 How to Perform an In-Place Upgrade (Reinstallation) of Windows XP

11.. Reinstall all updates to Windows.
Bobby

"Jupiter Jones [MVP]" > wrote in message
...
> What answers have you gotten when you posted your question to the
> correct newsgroup microsoft.public.windowsupdate?
>
> Follow this link:
> http://v4.windowsupdate.microsoft.com/troubleshoot/
> Look for "When installing an update you receive the following message:
> "Software you are installing has not passed Windows Logo testing""
>
> --
> Jupiter Jones [MVP]
> An easier way to read newsgroup messages:
> http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
> Please respond to newsgroup only for everyone's benefit.
>
>
> "retribution" > wrote in message
> ...
> > microsoft isn't helping us in our battle against this
> > stupid logo testing that prevents the installation of
> > directx9 and all other windows updates. Supposedly they
> > are not certified... even though they come directly from
> > microsoft!
> >
> > which is why I say (and I'm sure the many other frustrated
> > windows users (simply read other peoples postings and
> > you'll know what I mean) will also join me in saying)
> >
> > Microsoft is PATHETIC!!!
>
>