can't shut down the computer

[Johannes]

I have a new computer with win XP pro. almost everything
is working perfectly but when i push "start"/"shut down"
the system hangs when "windows is shutting down" appears.
the only way to turn off the computer is to push the
on/off-button for 9 seconds. how do I fix this problem?

[Rick \Nutcase\ Rogers]

Hi Johannes,

See if the troubleshooters from MVP Jim Eshelman help:
http://aumha.org/a/shtdwnxp.htm

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Johannes" > wrote in message
...
> I have a new computer with win XP pro. almost everything
> is working perfectly but when i push "start"/"shut down"
> the system hangs when "windows is shutting down" appears.
> the only way to turn off the computer is to push the
> on/off-button for 9 seconds. how do I fix this problem?

[sqr]

What do you have enabled in the bios ACPI or APM?

--
sqr
Overseer: alt.os.windows-xp
--
ftp://sqr.myftp.biz


"Johannes" > wrote in message
...
> I have a new computer with win XP pro. almost everything
> is working perfectly but when i push "start"/"shut down"
> the system hangs when "windows is shutting down" appears.
> the only way to turn off the computer is to push the
> on/off-button for 9 seconds. how do I fix this problem?