BSOD on windows xp startup

[Tim Carter]

Hey guys!

A friend of mine at work is running windows xp home, and has come accross a
bit of a problem - he ran one of those spyware cleaner thingys, which
prompted him to delete a load of stuff, and being a relative novice, deleted
the lot. However, now when he boots his PC, he gets a nasty BSOD, and is
unable to boot, even in safe mode:

STOP: C000021a (Fatal System Error) The windows logon process system process
terminated unexpectedly with a status of 0xC0000005 (0x00000000 0x00000000)
The system has been shut down.

I have googled this, and have come up with nothing! Apparently it wont let
him re-install windows either - any way of fixing this without a complete
format?

Any help would be appreciated - if this is in the right place!!

Thanks

[Will Denny]

Hi

Please try the following link to Jim Eshelman's web page - right hand column
(21A)

http://aumha.org/win5/kbestop.htm

--

Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups


"Tim Carter" > wrote in message
. uk...
> Hey guys!
>
> A friend of mine at work is running windows xp home, and has come accross
> a bit of a problem - he ran one of those spyware cleaner thingys, which
> prompted him to delete a load of stuff, and being a relative novice,
> deleted the lot. However, now when he boots his PC, he gets a nasty BSOD,
> and is unable to boot, even in safe mode:
>
> STOP: C000021a (Fatal System Error) The windows logon process system
> process terminated unexpectedly with a status of 0xC0000005 (0x00000000
> 0x00000000) The system has been shut down.
>
> I have googled this, and have come up with nothing! Apparently it wont let
> him re-install windows either - any way of fixing this without a complete
> format?
>
> Any help would be appreciated - if this is in the right place!!
>
> Thanks
>
>

[apeke]

Not sure if any of these troubleshooters will help, but worth a go!
Try:
http://support.microsoft.com/default.aspx?scid=kb%3Ben-us%3B156669

http://support.microsoft.com/default.aspx?kbid=330303&sd=dell

http://win-xp-sp.blogspot.com/2004/12/windows-logon-process-system-process.html

http://www.kellys-korner-xp.com/xp_tweaks.htm

Good Luck!
Apeke






"Tim Carter" wrote:

> Hey guys!
>
> A friend of mine at work is running windows xp home, and has come accross a
> bit of a problem - he ran one of those spyware cleaner thingys, which
> prompted him to delete a load of stuff, and being a relative novice, deleted
> the lot. However, now when he boots his PC, he gets a nasty BSOD, and is
> unable to boot, even in safe mode:
>
> STOP: C000021a (Fatal System Error) The windows logon process system process
> terminated unexpectedly with a status of 0xC0000005 (0x00000000 0x00000000)
> The system has been shut down.
>
> I have googled this, and have come up with nothing! Apparently it wont let
> him re-install windows either - any way of fixing this without a complete
> format?
>
> Any help would be appreciated - if this is in the right place!!
>
> Thanks
>
>
>

[n00b]

Howdy:

Found the following.. suggest you give it a try..

The newest Critical Patches can be the reason for the error, please
uninstall KB893066, KB890923, KB890859 and KB893086

----------------------------------------
Please follow the procedure suggested by microsoft to solve BSOD
problem from the latest windows update.

1. Insert the Windows XP startup disk in your floppy disk drive or
insert
the Windows XP CD in the CD drive or in the DVD drive, and then restart
your computer.

Note When you receive the following message, press a key to start your

computer from the Windows XP CD:
Press any key to boot from CD

Note Your computer must be configured to start from the CD drive or the
DVD drive.
For more information about how to configure your computer to start from
the CD drive or the DVD drive, see the documentation that came with your
computer or contact the computer manufacturer.

2. When you receive the Welcome to Setup message, press R to start the
Recovery Console.
Note Multiple options will appear on the screen.

3. Select the Windows XP installation in question.
Note You must select a number before you press ENTER, or the computer
will restart. Typically, only the 1:
C:\Windows selection is available.

4. If you are prompted to type an administrator password, do so. If you
do not know the administrator password, press ENTER. (Typically, the
password is blank.)

Note You will not be able to continue if you do not have the
administrator password.

5. At the command prompt, type cd $ntuninstallKB.........HERE THE
NUMBER OF THE PATCH.....$\spuninst, and then press ENTER.

Note After you complete this step, you cannot stop the removal
process.

6. At the command prompt, type batch spuninst.txt, and then press
ENTER.

7. After the Ptach is removed, type exit, and then press ENTER oo
Uninstall the Next

please uninstall
KB893066
KB890923

KB890859
KB893086

[n00b]

Long Life Micro$hit! :)