Cannot send or receive with Microsoft Fax XP

[Vlanze]

I have this problem where I was not able to send or receive using Microsoft Fax (for WinXP and 2000). I'm using a GPRS modem which I have got working for other fax softwares like Symantec and MightyFax.

I was able to establish a connection but was not able to send or receive. I can hear the ringing sound from the remote fax machine I was dialing but no fax was received there. Error message is "An error occurred while sending/receiving fax".

For Win2000, I was only able to send but even then, the fax was not clear. Help appreciated. Thanks. :)

[Hal Hostetler [MVP S/U]]

There is an even money chance that there's nothing you can do, XP Fax has
more than enough trouble with MANY analog modems and regular wire telephone
lines. Attempting to use it with anything even remotely "non-standard"
(including Cell phones that work as fax modems, ISDN adapters with fax modem
capabilities, VoIP services, etc.) very often gives it (and you and us and
lots of other folk) heartburn. My only suggestion would be to contact the
mobile phone's manufacturer and see if they have a solution. From the XP
Fax standpoint, all bets are off with any device that's not listed in the
Hardware Compatibility List:

Windows XP Hardware Compatibility
http://www.microsoft.com/whdc/hcl/default.mspx

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Vlanze" > wrote in message
...
>
> I have this problem where I was not able to send or receive using
> Microsoft Fax (for WinXP and 2000). I'm using a GPRS modem which I have
> got working for other fax softwares like Symantec and MightyFax.
>
> I was able to establish a connection but was not able to send or
> receive. I can hear the ringing sound from the remote fax machine I was
> dialing but no fax was received there. Error message is "An error
> occurred while sending/receiving fax".
>
> For Win2000, I was only able to send but even then, the fax was not
> clear. Help appreciated. Thanks. :)
>
>
> --
> Vlanze

[Vlanze]

Thanks for the reply. To be honest with you, the GPRS modem I'm having problems with is one which my company is designing. It is based on a chipset from TI. As said earlier, it works fine with Symantec and MightyFax but not with Microsoft Fax. Have contacted TI for help but doubt they can do much so I am trying my luck here :)

']There is an even money chance that there's nothing you can do, XP Fax has
more than enough trouble with MANY analog modems and regular wire telephone
lines. Attempting to use it with anything even remotely "non-standard"
(including Cell phones that work as fax modems, ISDN adapters with fax modem
capabilities, VoIP services, etc.) very often gives it (and you and us and
lots of other folk) heartburn. My only suggestion would be to contact the
mobile phone's manufacturer and see if they have a solution. From the XP
Fax standpoint, all bets are off with any device that's not listed in the
Hardware Compatibility List:

Windows XP Hardware Compatibility
http://www.microsoft.com/whdc/hcl/default.mspx

Hal
--
Hal Hostetler, CPBE --
Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Vlanze" wrote in message
...

I have this problem where I was not able to send or receive using
Microsoft Fax (for WinXP and 2000). I'm using a GPRS modem which I have
got working for other fax softwares like Symantec and MightyFax.

I was able to establish a connection but was not able to send or
receive. I can hear the ringing sound from the remote fax machine I was
dialing but no fax was received there. Error message is "An error
occurred while sending/receiving fax".

For Win2000, I was only able to send but even then, the fax was not
clear. Help appreciated. Thanks. :)


--
Vlanze