Physical memory dump

[colleen]

I've had a laptop with windows xp on it for about a month
and in the last week it has locked up twice, showing a
message about physical memory dump. The message is not a
normal error message, looks like it might be in DOS.

This is the first time it's been connected to the net,
and I haven't even borrowed a floppy from anyone, so it's
not a virus. It seems like it happens when the
computer's running on AC power, and doesn't go to
standby, or hibernate, but I could be wrong.

What is it and how do I stop this problem?

[CJ Wang]

it could be somethingelse but in my case, it was hardware conflict. it
hapened after i install new memory or modem or any new stuff.



"colleen" > wrote in message
...
> I've had a laptop with windows xp on it for about a month
> and in the last week it has locked up twice, showing a
> message about physical memory dump. The message is not a
> normal error message, looks like it might be in DOS.
>
> This is the first time it's been connected to the net,
> and I haven't even borrowed a floppy from anyone, so it's
> not a virus. It seems like it happens when the
> computer's running on AC power, and doesn't go to
> standby, or hibernate, but I could be wrong.
>
> What is it and how do I stop this problem?

[Ron Martell]

"colleen" > wrote:

>I've had a laptop with windows xp on it for about a month
>and in the last week it has locked up twice, showing a
>message about physical memory dump. The message is not a
>normal error message, looks like it might be in DOS.
>
>This is the first time it's been connected to the net,
>and I haven't even borrowed a floppy from anyone, so it's
>not a virus. It seems like it happens when the
>computer's running on AC power, and doesn't go to
>standby, or hibernate, but I could be wrong.
>
>What is it and how do I stop this problem?

If you are getting a "Blue Screen Of Death" with a STOP error message
then we need to know the contents of that message, exactly as it
appears on the screen, before we can assist you with identifying the
cause and then (hopefully) fixing the problem.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."

[colleen]

>
>If you are getting a "Blue Screen Of Death" with a STOP
error message
>then we need to know the contents of that message,
exactly as it
>appears on the screen, before we can assist you with
identifying the
>cause and then (hopefully) fixing the problem.
>
>Good luck
>
>
>Ron Martell Duncan B.C. Canada

It just happened again!!! It's not exactly a blue screen
of death( I've seen those too, on other machines) What
happens is the screen goes to what looks like DOS ( black
screen, white type) only on the top half of the screen. I
can't scroll to see everything, but it recommends
rebooting into same mode and contacting the administrator

the stop code: 0x0000008E
and ati3d1ag.dll, are also visible

I've never installed or removed any hardware, and only a
word processor for software when the problem started.
Thanks

Colleen
>--
>Microsoft MVP
>On-Line Help Computer Service
>http://onlinehelp.bc.ca
>
>"The reason computer chips are so small is computers
don't eat much."
>.
>

[Ron Martell]

"colleen" > wrote:


>It just happened again!!! It's not exactly a blue screen
>of death( I've seen those too, on other machines) What
>happens is the screen goes to what looks like DOS ( black
>screen, white type) only on the top half of the screen. I
>can't scroll to see everything, but it recommends
>rebooting into same mode and contacting the administrator
>
>the stop code: 0x0000008E
>and ati3d1ag.dll, are also visible
>
>I've never installed or removed any hardware, and only a
>word processor for software when the problem started.
>Thanks
>

Hi Colleen.

See MVP Jim Eshelman's web page for STOP errors at
http://aumha.org/win5/kbestop.htm and click on the "8E: Kernel Mode
Except..." item in the left column.

The mention of an ATI file in the error message indicates that the
drivers for your ATI video card are involved so your best starting
point would probably be http://www.ati.com to get an updated driver
for your specific ATI card model.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."