XP print spooler doesn't work

[Richard Erlacher]

Is there a way to refresh the print spooler in WIndows XP? I'm finding that
my new HP system doesn't work with the print spooler, yet it works fine if
the thing's disabled.

The HP help system is useless, as one might expect, in that the printer guys
say it's an computer problem, hence they can't help, and the computer guys
say it's a printer problem. Since the computer works fine otherwise, and
the printer works fine on several other computers, AND the problem appears
on every printer I attach to the system in question, I have to believe it's
an HP/XP problem, since the hardware/software all work fine when the OS is
WIN98SE.

Has someone else run into this? The warranty runs out on this box and its
siblings pretty soon, and I'd like to avoid sending the things back.


Thanks,

RE

[Bob I]

The issue would appear to be caused by the drivers. but for the print
spooler just issue at the command prompt
net stop spooler
net start spooler

Richard Erlacher wrote:

> Is there a way to refresh the print spooler in WIndows XP? I'm finding that
> my new HP system doesn't work with the print spooler, yet it works fine if
> the thing's disabled.
>
> The HP help system is useless, as one might expect, in that the printer guys
> say it's an computer problem, hence they can't help, and the computer guys
> say it's a printer problem. Since the computer works fine otherwise, and
> the printer works fine on several other computers, AND the problem appears
> on every printer I attach to the system in question, I have to believe it's
> an HP/XP problem, since the hardware/software all work fine when the OS is
> WIN98SE.
>
> Has someone else run into this? The warranty runs out on this box and its
> siblings pretty soon, and I'd like to avoid sending the things back.
>
>
> Thanks,
>
> RE
>
>

[Richard Erlacher]

Yes, this is the obvious solution, but it doesn't help. The effect of
whatever problem exists here is a disruption of communication between most
tasks and the printer, e.g. scan-to-printer, etc, but not for programs that
"talk" directly to the printer, e.g. Outlook Express, among others. Word,
Wordpad, and Notebook just produce blank paper when the spooler is turned
on, but print properly when the spooler is disabled via the printer dialog
in control panel.

The spooler apparently fails with EVERY printer, and I've tried several HP
printers and some from other mfg's, that's attached to this particular,
straight-out-of-the-box, HP desktop with factory-installed WindowsXP. It
has failed in this mode since day 1, and I've got to decide whether to send
this batch of systems back to the vendor. It will be inconvenient, however.

Any other suggestions?

"Bob I" > wrote in message
...
> The issue would appear to be caused by the drivers. but for the print
> spooler just issue at the command prompt
> net stop spooler
> net start spooler
>
> Richard Erlacher wrote:
>
>> Is there a way to refresh the print spooler in WIndows XP? I'm finding
>> that my new HP system doesn't work with the print spooler, yet it works
>> fine if the thing's disabled.
>>
>> The HP help system is useless, as one might expect, in that the printer
>> guys say it's an computer problem, hence they can't help, and the
>> computer guys say it's a printer problem. Since the computer works fine
>> otherwise, and the printer works fine on several other computers, AND the
>> problem appears on every printer I attach to the system in question, I
>> have to believe it's an HP/XP problem, since the hardware/software all
>> work fine when the OS is WIN98SE.
>>
>> Has someone else run into this? The warranty runs out on this box and
>> its siblings pretty soon, and I'd like to avoid sending the things back.
>>
>>
>> Thanks,
>>
>> RE
>

[Bob I]

If this has been an issue with the bog standard OEM install from the
beginning I think the vendor should be included in the resolution, don't
you?

Richard Erlacher wrote:

> Yes, this is the obvious solution, but it doesn't help. The effect of
> whatever problem exists here is a disruption of communication between most
> tasks and the printer, e.g. scan-to-printer, etc, but not for programs that
> "talk" directly to the printer, e.g. Outlook Express, among others. Word,
> Wordpad, and Notebook just produce blank paper when the spooler is turned
> on, but print properly when the spooler is disabled via the printer dialog
> in control panel.
>
> The spooler apparently fails with EVERY printer, and I've tried several HP
> printers and some from other mfg's, that's attached to this particular,
> straight-out-of-the-box, HP desktop with factory-installed WindowsXP. It
> has failed in this mode since day 1, and I've got to decide whether to send
> this batch of systems back to the vendor. It will be inconvenient, however.
>
> Any other suggestions?
>
> "Bob I" > wrote in message
> ...
>
>>The issue would appear to be caused by the drivers. but for the print
>>spooler just issue at the command prompt
>>net stop spooler
>>net start spooler
>>
>>Richard Erlacher wrote:
>>
>>
>>>Is there a way to refresh the print spooler in WIndows XP? I'm finding
>>>that my new HP system doesn't work with the print spooler, yet it works
>>>fine if the thing's disabled.
>>>
>>>The HP help system is useless, as one might expect, in that the printer
>>>guys say it's an computer problem, hence they can't help, and the
>>>computer guys say it's a printer problem. Since the computer works fine
>>>otherwise, and the printer works fine on several other computers, AND the
>>>problem appears on every printer I attach to the system in question, I
>>>have to believe it's an HP/XP problem, since the hardware/software all
>>>work fine when the OS is WIN98SE.
>>>
>>>Has someone else run into this? The warranty runs out on this box and
>>>its siblings pretty soon, and I'd like to avoid sending the things back.
>>>
>>>
>>>Thanks,
>>>
>>>RE
>>
>
>

[[email protected]]

In >, "Richard Erlacher" > writes:
>Yes, this is the obvious solution, but it doesn't help. The effect of
>whatever problem exists here is a disruption of communication between most
>tasks and the printer, e.g. scan-to-printer, etc, but not for programs that
>"talk" directly to the printer, e.g. Outlook Express, among others. Word,
>Wordpad, and Notebook just produce blank paper when the spooler is turned
>on, but print properly when the spooler is disabled via the printer dialog
>in control panel.
>
>The spooler apparently fails with EVERY printer, and I've tried several HP
>printers and some from other mfg's, that's attached to this particular,
>straight-out-of-the-box, HP desktop with factory-installed WindowsXP. It
>has failed in this mode since day 1, and I've got to decide whether to send
>this batch of systems back to the vendor. It will be inconvenient, however.
>
>Any other suggestions?
>

This problem is perennial in this forum and I have never seen a solution.

You might as well send the boxes back and demand that the supply chain address the problem.

[Richard Erlacher]

This has been tried, thanks to the help droids at HP. Unfortunately, it
doesn't matter which printer and driver I use, and I have lots of 'em, the
spooler doesn't work properly. Lots of functions "die" when the spooler is
turned on, and most of 'em come back when it's turned off.

RE

"Bob I" > wrote in message
...
> The issue would appear to be caused by the drivers. but for the print
> spooler just issue at the command prompt
> net stop spooler
> net start spooler
>
> Richard Erlacher wrote:
>
>> Is there a way to refresh the print spooler in WIndows XP? I'm finding
>> that my new HP system doesn't work with the print spooler, yet it works
>> fine if the thing's disabled.
>>
>> The HP help system is useless, as one might expect, in that the printer
>> guys say it's an computer problem, hence they can't help, and the
>> computer guys say it's a printer problem. Since the computer works fine
>> otherwise, and the printer works fine on several other computers, AND the
>> problem appears on every printer I attach to the system in question, I
>> have to believe it's an HP/XP problem, since the hardware/software all
>> work fine when the OS is WIN98SE.
>>
>> Has someone else run into this? The warranty runs out on this box and
>> its siblings pretty soon, and I'd like to avoid sending the things back.
>>
>>
>> Thanks,
>>
>> RE
>

[Bob I]

Pretty odd box you got there is all I can say.

Richard Erlacher wrote:

> This has been tried, thanks to the help droids at HP. Unfortunately, it
> doesn't matter which printer and driver I use, and I have lots of 'em, the
> spooler doesn't work properly. Lots of functions "die" when the spooler is
> turned on, and most of 'em come back when it's turned off.
>
> RE
>
> "Bob I" > wrote in message
> ...
>
>>The issue would appear to be caused by the drivers. but for the print
>>spooler just issue at the command prompt
>>net stop spooler
>>net start spooler
>>
>>Richard Erlacher wrote:
>>
>>
>>>Is there a way to refresh the print spooler in WIndows XP? I'm finding
>>>that my new HP system doesn't work with the print spooler, yet it works
>>>fine if the thing's disabled.
>>>
>>>The HP help system is useless, as one might expect, in that the printer
>>>guys say it's an computer problem, hence they can't help, and the
>>>computer guys say it's a printer problem. Since the computer works fine
>>>otherwise, and the printer works fine on several other computers, AND the
>>>problem appears on every printer I attach to the system in question, I
>>>have to believe it's an HP/XP problem, since the hardware/software all
>>>work fine when the OS is WIN98SE.
>>>
>>>Has someone else run into this? The warranty runs out on this box and
>>>its siblings pretty soon, and I'd like to avoid sending the things back.
>>>
>>>
>>>Thanks,
>>>
>>>RE
>>
>
>