Ivan Sheng
December 11th 03, 11:28 PM
Hi Roebuckr,
Based on my further research, I suggest we perform the following steps to
test the issue.
1. Perform the steps outlined in Q228987 Removable Storage Manager After
Reboot test to determine if the issue is resolved, and if not, continue
with the remaining steps (The article can also be applied to the Windows XP
versions).
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q228987
2. Manually restore your Removable Storage database:
NOTE : If you have never performed a %SystemRoot% backup using backup, the
%SystemRoot%\System32\NtmsData\Export folder does not exist. If this is the
case, only perform steps 3-5, and then restart RSM or your computer. After
RSM starts, it creates a new database that should permit your alternate
backup program to use RSM and perform a restoration of the good database.
3. In the Computer Management tool, double-click the Services and
Applications branch to expand it, and then click Services.
4. Locate and stop the "Removable Storage" service, or change the startup
type from "Automatic" to "Disabled", and then restart your computer.
5. Use Windows Explorer to view the %SystemRoot%\System32\NtmsData folder,
and rename the existing files in this folder to a.old file extension, or
copy them to a different folder.
6. Use Registry Editor to view the following registry key:
For information about how to edit the registry, view the "Changing Keys and
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the Registry before you edit it.
a. Click Start and Run, type regedit in the Open box and click OK.
b. Locate the branch
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Contro l\NTMS.
c. If the ImportDatabase REG_DWORD exists, change the value of the
ImportDatabase REG_DWORD from 0 to 0x1. If it does not exist, add it with a
value of 0x1:
value name: ImportDatabase
data type: REG_DWORD
String: 1
7. In the Computer Management tool, double-click the Services and
Applications branch to expand it, and then click Services.
8. Locate the Removable Storage service, try to start the service, or
change the startup type from "Disabled" to "Automatic", and then restart
your computer. This should import the database from the export folder,
build a new index file, and be consistent from when the last %Systemroot%
backup was performed.
NOTE: Remote Storage Server (RSS) also automatically backs-up the Ntmsdata
folder as part of a File Migration session. You could take this media to
another computer and use Backup to restore the RSM database files. You can
then copy them to the SystemRoot%\System32\NtmsData\Export folder of the
original computer, and then follow the procedures listed earlier in this
article.
Please tell me the result at your earliest convenience. I look forward to
hearing from you.
Sincerely,
Ivan Sheng, MCSD,MCSE4,2000,MCDBA,CCNA,ASE
Microsoft Online Support Engineer
Get Secure! - www.microsoft.com/security
================================================== ===
When responding to posts, please "Reply to Group" via
your newsreader so that others may learn and benefit
from your issue.
================================================== ===
This posting is provided "AS IS" with no warranties, and confers no rights.
Based on my further research, I suggest we perform the following steps to
test the issue.
1. Perform the steps outlined in Q228987 Removable Storage Manager After
Reboot test to determine if the issue is resolved, and if not, continue
with the remaining steps (The article can also be applied to the Windows XP
versions).
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q228987
2. Manually restore your Removable Storage database:
NOTE : If you have never performed a %SystemRoot% backup using backup, the
%SystemRoot%\System32\NtmsData\Export folder does not exist. If this is the
case, only perform steps 3-5, and then restart RSM or your computer. After
RSM starts, it creates a new database that should permit your alternate
backup program to use RSM and perform a restoration of the good database.
3. In the Computer Management tool, double-click the Services and
Applications branch to expand it, and then click Services.
4. Locate and stop the "Removable Storage" service, or change the startup
type from "Automatic" to "Disabled", and then restart your computer.
5. Use Windows Explorer to view the %SystemRoot%\System32\NtmsData folder,
and rename the existing files in this folder to a.old file extension, or
copy them to a different folder.
6. Use Registry Editor to view the following registry key:
For information about how to edit the registry, view the "Changing Keys and
Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Data" Help topics in
Regedt32.exe. Note that you should back up the Registry before you edit it.
a. Click Start and Run, type regedit in the Open box and click OK.
b. Locate the branch
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Contro l\NTMS.
c. If the ImportDatabase REG_DWORD exists, change the value of the
ImportDatabase REG_DWORD from 0 to 0x1. If it does not exist, add it with a
value of 0x1:
value name: ImportDatabase
data type: REG_DWORD
String: 1
7. In the Computer Management tool, double-click the Services and
Applications branch to expand it, and then click Services.
8. Locate the Removable Storage service, try to start the service, or
change the startup type from "Disabled" to "Automatic", and then restart
your computer. This should import the database from the export folder,
build a new index file, and be consistent from when the last %Systemroot%
backup was performed.
NOTE: Remote Storage Server (RSS) also automatically backs-up the Ntmsdata
folder as part of a File Migration session. You could take this media to
another computer and use Backup to restore the RSM database files. You can
then copy them to the SystemRoot%\System32\NtmsData\Export folder of the
original computer, and then follow the procedures listed earlier in this
article.
Please tell me the result at your earliest convenience. I look forward to
hearing from you.
Sincerely,
Ivan Sheng, MCSD,MCSE4,2000,MCDBA,CCNA,ASE
Microsoft Online Support Engineer
Get Secure! - www.microsoft.com/security
================================================== ===
When responding to posts, please "Reply to Group" via
your newsreader so that others may learn and benefit
from your issue.
================================================== ===
This posting is provided "AS IS" with no warranties, and confers no rights.