Fax Service & US Robotics Sportster 33.6 Ext Modem

[Bonita]

I recently installed a US Robotics external Sportster 33.6 Faxmodem due to
the phone company changing my phone line from analog to digital. The new
digital line fried my old PCI 56K modem. However my Fax Service will not work
now.

The modem is installed and working and when I use the BVRP PhoneTools fax
program that came with the modem I can send and receive faxes.

However most of my contacts are stored in Fax Services. When trying to send
a fax through Fax Services I get the message "There was no answer." and when
trying to receive a fax "There was an error receiving this fax". That is the
extent of it. I have searched the Microsoft Knowledge Base for answers but
found none.

Any help would be appreciated.

--
Bonita

[Russ Valentine [MVP-Outlook]]

Something doesn't fit here.
Fax can only use analog phone lines, no matter which program you're using.
Clarify your post.
--
Russ Valentine
[MVP-Outlook]
"Bonita" > wrote in message
...
>I recently installed a US Robotics external Sportster 33.6 Faxmodem due to
> the phone company changing my phone line from analog to digital. The new
> digital line fried my old PCI 56K modem. However my Fax Service will not
> work
> now.
>
> The modem is installed and working and when I use the BVRP PhoneTools fax
> program that came with the modem I can send and receive faxes.
>
> However most of my contacts are stored in Fax Services. When trying to
> send
> a fax through Fax Services I get the message "There was no answer." and
> when
> trying to receive a fax "There was an error receiving this fax". That is
> the
> extent of it. I have searched the Microsoft Knowledge Base for answers but
> found none.
>
> Any help would be appreciated.
>
> --
> Bonita

[Bonita]

That could be the answer to my dilemma. If Fax Service can only use analog
phone lines and my phone lines have been upgraded to digital would that
explain why PhoneTools will work with the modem and Fax Service will not? All
I can tell you on the analog/digital is that my phone company upgraded my
phone lines to what they called digital lines to allow for better DSL
internet service.
--
Bonita


"Russ Valentine [MVP-Outlook]" wrote:

> Something doesn't fit here.
> Fax can only use analog phone lines, no matter which program you're using.
> Clarify your post.
> --
> Russ Valentine
> [MVP-Outlook]
> "Bonita" > wrote in message
> ...
> >I recently installed a US Robotics external Sportster 33.6 Faxmodem due to
> > the phone company changing my phone line from analog to digital. The new
> > digital line fried my old PCI 56K modem. However my Fax Service will not
> > work
> > now.
> >
> > The modem is installed and working and when I use the BVRP PhoneTools fax
> > program that came with the modem I can send and receive faxes.
> >
> > However most of my contacts are stored in Fax Services. When trying to
> > send
> > a fax through Fax Services I get the message "There was no answer." and
> > when
> > trying to receive a fax "There was an error receiving this fax". That is
> > the
> > extent of it. I have searched the Microsoft Knowledge Base for answers but
> > found none.
> >
> > Any help would be appreciated.
> >
> > --
> > Bonita
>
>
>

[Russ Valentine [MVP-Outlook]]

As I said, something is inconsistent in your statement. No fax program could
work with a digital line. You need to determine more accurately what your
phone company did. Did they perhaps install a DSL line filter suitable for
connecting a standard analog voice line to the DSL line?
--
Russ Valentine
[MVP-Outlook]
"Bonita" > wrote in message
...
> That could be the answer to my dilemma. If Fax Service can only use analog
> phone lines and my phone lines have been upgraded to digital would that
> explain why PhoneTools will work with the modem and Fax Service will not?
> All
> I can tell you on the analog/digital is that my phone company upgraded my
> phone lines to what they called digital lines to allow for better DSL
> internet service.
> --
> Bonita
>
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> Something doesn't fit here.
>> Fax can only use analog phone lines, no matter which program you're
>> using.
>> Clarify your post.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Bonita" > wrote in message
>> ...
>> >I recently installed a US Robotics external Sportster 33.6 Faxmodem due
>> >to
>> > the phone company changing my phone line from analog to digital. The
>> > new
>> > digital line fried my old PCI 56K modem. However my Fax Service will
>> > not
>> > work
>> > now.
>> >
>> > The modem is installed and working and when I use the BVRP PhoneTools
>> > fax
>> > program that came with the modem I can send and receive faxes.
>> >
>> > However most of my contacts are stored in Fax Services. When trying to
>> > send
>> > a fax through Fax Services I get the message "There was no answer." and
>> > when
>> > trying to receive a fax "There was an error receiving this fax". That
>> > is
>> > the
>> > extent of it. I have searched the Microsoft Knowledge Base for answers
>> > but
>> > found none.
>> >
>> > Any help would be appreciated.
>> >
>> > --
>> > Bonita
>>
>>
>>

[Earl F. Parrish]

"Russ Valentine [MVP-Outlook]" > wrote in message
...
> As I said, something is inconsistent in your statement. No fax
> program could work with a digital line. You need to determine more
> accurately what your phone company did. Did they perhaps install a
> DSL line filter suitable for connecting a standard analog voice
> line to the DSL line?
> --
> Russ Valentine
> [MVP-Outlook]

I think that this is similar to the in-house phone system in office
buildings. You cannot connect an analog modem without an adapter to
reduce the voltage and the frequency of the signal. I do not think
that the external modem is long for this world either because it has
the same limitations as the internal modem.


--
Earl F. Parrish

[Bonita]

The telephone company was here this morning and installed the DSL filter per
my request. Windows XP Fax is still not working.

Is there a way to manually and totally remove ALL files that are installed
when Fax services is added and then do a totally clean install of the fax
service from the WinXP disk?

--
Bonita


"Earl F. Parrish" wrote:

>
> "Russ Valentine [MVP-Outlook]" > wrote in message
> ...
> > As I said, something is inconsistent in your statement. No fax
> > program could work with a digital line. You need to determine more
> > accurately what your phone company did. Did they perhaps install a
> > DSL line filter suitable for connecting a standard analog voice
> > line to the DSL line?
> > --
> > Russ Valentine
> > [MVP-Outlook]
>
> I think that this is similar to the in-house phone system in office
> buildings. You cannot connect an analog modem without an adapter to
> reduce the voltage and the frequency of the signal. I do not think
> that the external modem is long for this world either because it has
> the same limitations as the internal modem.
>
>
> --
> Earl F. Parrish
>
>
>

[Adi]

Is Your previous analog line changed to ISDN?
If is then you must change modem card for ISDN and you can fax again.


"Bonita" > je napisal v sporoèilo
...
>I recently installed a US Robotics external Sportster 33.6 Faxmodem due to
> the phone company changing my phone line from analog to digital. The new
> digital line fried my old PCI 56K modem. However my Fax Service will not
> work
> now.
>
> The modem is installed and working and when I use the BVRP PhoneTools fax
> program that came with the modem I can send and receive faxes.
>
> However most of my contacts are stored in Fax Services. When trying to
> send
> a fax through Fax Services I get the message "There was no answer." and
> when
> trying to receive a fax "There was an error receiving this fax". That is
> the
> extent of it. I have searched the Microsoft Knowledge Base for answers but
> found none.
>
> Any help would be appreciated.
>
> --
> Bonita

[Bonita]

According to phone company it is now VSDL.
--
Bonita


"Adi" wrote:

> Is Your previous analog line changed to ISDN?
> If is then you must change modem card for ISDN and you can fax again.
>
>
> "Bonita" > je napisal v sporoèilo
> ...
> >I recently installed a US Robotics external Sportster 33.6 Faxmodem due to
> > the phone company changing my phone line from analog to digital. The new
> > digital line fried my old PCI 56K modem. However my Fax Service will not
> > work
> > now.
> >
> > The modem is installed and working and when I use the BVRP PhoneTools fax
> > program that came with the modem I can send and receive faxes.
> >
> > However most of my contacts are stored in Fax Services. When trying to
> > send
> > a fax through Fax Services I get the message "There was no answer." and
> > when
> > trying to receive a fax "There was an error receiving this fax". That is
> > the
> > extent of it. I have searched the Microsoft Knowledge Base for answers but
> > found none.
> >
> > Any help would be appreciated.
> >
> > --
> > Bonita
>
>
>

[Adi]

I have VDSL on ISDN line and I can use ISDN modem for customers that not
have Internet but they have fone line.
Ask your company for sollution because who has ADSL and put filter on line
that can use fax modem analog or digital (ISDN).




"Bonita" > je napisal v sporoèilo
...
> According to phone company it is now VSDL.
> --
> Bonita
>
>
> "Adi" wrote:
>
>> Is Your previous analog line changed to ISDN?
>> If is then you must change modem card for ISDN and you can fax again.
>>
>>
>> "Bonita" > je napisal v sporoeilo
>> ...
>> >I recently installed a US Robotics external Sportster 33.6 Faxmodem due
>> >to
>> > the phone company changing my phone line from analog to digital. The
>> > new
>> > digital line fried my old PCI 56K modem. However my Fax Service will
>> > not
>> > work
>> > now.
>> >
>> > The modem is installed and working and when I use the BVRP PhoneTools
>> > fax
>> > program that came with the modem I can send and receive faxes.
>> >
>> > However most of my contacts are stored in Fax Services. When trying to
>> > send
>> > a fax through Fax Services I get the message "There was no answer." and
>> > when
>> > trying to receive a fax "There was an error receiving this fax". That
>> > is
>> > the
>> > extent of it. I have searched the Microsoft Knowledge Base for answers
>> > but
>> > found none.
>> >
>> > Any help would be appreciated.
>> >
>> > --
>> > Bonita
>>
>>
>>

[Mike Hall \(MS-MVP\)]

Bonita

You have to connect your analogue fax/modem through a filter to the
telephone jack point, and then ensure that your fax program recognises the
analogue modem..

--
Mike Hall
MVP - Windows Shell/User


"Bonita" > wrote in message
...
> The telephone company was here this morning and installed the DSL filter
> per
> my request. Windows XP Fax is still not working.
>
> Is there a way to manually and totally remove ALL files that are installed
> when Fax services is added and then do a totally clean install of the fax
> service from the WinXP disk?
>
> --
> Bonita
>
>
> "Earl F. Parrish" wrote:
>
>>
>> "Russ Valentine [MVP-Outlook]" > wrote in message
>> ...
>> > As I said, something is inconsistent in your statement. No fax
>> > program could work with a digital line. You need to determine more
>> > accurately what your phone company did. Did they perhaps install a
>> > DSL line filter suitable for connecting a standard analog voice
>> > line to the DSL line?
>> > --
>> > Russ Valentine
>> > [MVP-Outlook]
>>
>> I think that this is similar to the in-house phone system in office
>> buildings. You cannot connect an analog modem without an adapter to
>> reduce the voltage and the frequency of the signal. I do not think
>> that the external modem is long for this world either because it has
>> the same limitations as the internal modem.
>>
>>
>> --
>> Earl F. Parrish
>>
>>
>>

[Bonita]

Mike,
The filter is in place. Windows XP Fax recognizes the modem in the Configure
Fax settings. Still does not work.

--
Bonita


"Mike Hall (MS-MVP)" wrote:

> Bonita
>
> You have to connect your analogue fax/modem through a filter to the
> telephone jack point, and then ensure that your fax program recognises the
> analogue modem..
>
> --
> Mike Hall
> MVP - Windows Shell/User
>
>
> "Bonita" > wrote in message
> ...
> > The telephone company was here this morning and installed the DSL filter
> > per
> > my request. Windows XP Fax is still not working.
> >
> > Is there a way to manually and totally remove ALL files that are installed
> > when Fax services is added and then do a totally clean install of the fax
> > service from the WinXP disk?
> >
> > --
> > Bonita
> >
> >
> > "Earl F. Parrish" wrote:
> >
> >>
> >> "Russ Valentine [MVP-Outlook]" > wrote in message
> >> ...
> >> > As I said, something is inconsistent in your statement. No fax
> >> > program could work with a digital line. You need to determine more
> >> > accurately what your phone company did. Did they perhaps install a
> >> > DSL line filter suitable for connecting a standard analog voice
> >> > line to the DSL line?
> >> > --
> >> > Russ Valentine
> >> > [MVP-Outlook]
> >>
> >> I think that this is similar to the in-house phone system in office
> >> buildings. You cannot connect an analog modem without an adapter to
> >> reduce the voltage and the frequency of the signal. I do not think
> >> that the external modem is long for this world either because it has
> >> the same limitations as the internal modem.
> >>
> >>
> >> --
> >> Earl F. Parrish
> >>
> >>
> >>
>
>
>

[Russ Valentine [MVP-Outlook]]

You most likely now have a modem that is not compatible with Windows XP Fax.
See if it is on the Windows XP HCL list. Windows XP Fax is a very anemic
program that works with few modems and is getting worse all the time.
--
Russ Valentine
[MVP-Outlook]
"Bonita" > wrote in message
...
> Mike,
> The filter is in place. Windows XP Fax recognizes the modem in the
> Configure
> Fax settings. Still does not work.
>
> --
> Bonita
>
>
> "Mike Hall (MS-MVP)" wrote:
>
>> Bonita
>>
>> You have to connect your analogue fax/modem through a filter to the
>> telephone jack point, and then ensure that your fax program recognises
>> the
>> analogue modem..
>>
>> --
>> Mike Hall
>> MVP - Windows Shell/User
>>
>>
>> "Bonita" > wrote in message
>> ...
>> > The telephone company was here this morning and installed the DSL
>> > filter
>> > per
>> > my request. Windows XP Fax is still not working.
>> >
>> > Is there a way to manually and totally remove ALL files that are
>> > installed
>> > when Fax services is added and then do a totally clean install of the
>> > fax
>> > service from the WinXP disk?
>> >
>> > --
>> > Bonita
>> >
>> >
>> > "Earl F. Parrish" wrote:
>> >
>> >>
>> >> "Russ Valentine [MVP-Outlook]" > wrote in message
>> >> ...
>> >> > As I said, something is inconsistent in your statement. No fax
>> >> > program could work with a digital line. You need to determine more
>> >> > accurately what your phone company did. Did they perhaps install a
>> >> > DSL line filter suitable for connecting a standard analog voice
>> >> > line to the DSL line?
>> >> > --
>> >> > Russ Valentine
>> >> > [MVP-Outlook]
>> >>
>> >> I think that this is similar to the in-house phone system in office
>> >> buildings. You cannot connect an analog modem without an adapter to
>> >> reduce the voltage and the frequency of the signal. I do not think
>> >> that the external modem is long for this world either because it has
>> >> the same limitations as the internal modem.
>> >>
>> >>
>> >> --
>> >> Earl F. Parrish
>> >>
>> >>
>> >>
>>
>>
>>

[Bonita]

Russ,
I did check. It is on the Windows XP HCL list as being compatible.
--
Bonita


"Russ Valentine [MVP-Outlook]" wrote:

> You most likely now have a modem that is not compatible with Windows XP Fax.
> See if it is on the Windows XP HCL list. Windows XP Fax is a very anemic
> program that works with few modems and is getting worse all the time.
> --
> Russ Valentine
> [MVP-Outlook]
> "Bonita" > wrote in message
> ...
> > Mike,
> > The filter is in place. Windows XP Fax recognizes the modem in the
> > Configure
> > Fax settings. Still does not work.
> >
> > --
> > Bonita
> >
> >
> > "Mike Hall (MS-MVP)" wrote:
> >
> >> Bonita
> >>
> >> You have to connect your analogue fax/modem through a filter to the
> >> telephone jack point, and then ensure that your fax program recognises
> >> the
> >> analogue modem..
> >>
> >> --
> >> Mike Hall
> >> MVP - Windows Shell/User
> >>
> >>
> >> "Bonita" > wrote in message
> >> ...
> >> > The telephone company was here this morning and installed the DSL
> >> > filter
> >> > per
> >> > my request. Windows XP Fax is still not working.
> >> >
> >> > Is there a way to manually and totally remove ALL files that are
> >> > installed
> >> > when Fax services is added and then do a totally clean install of the
> >> > fax
> >> > service from the WinXP disk?
> >> >
> >> > --
> >> > Bonita
> >> >
> >> >
> >> > "Earl F. Parrish" wrote:
> >> >
> >> >>
> >> >> "Russ Valentine [MVP-Outlook]" > wrote in message
> >> >> ...
> >> >> > As I said, something is inconsistent in your statement. No fax
> >> >> > program could work with a digital line. You need to determine more
> >> >> > accurately what your phone company did. Did they perhaps install a
> >> >> > DSL line filter suitable for connecting a standard analog voice
> >> >> > line to the DSL line?
> >> >> > --
> >> >> > Russ Valentine
> >> >> > [MVP-Outlook]
> >> >>
> >> >> I think that this is similar to the in-house phone system in office
> >> >> buildings. You cannot connect an analog modem without an adapter to
> >> >> reduce the voltage and the frequency of the signal. I do not think
> >> >> that the external modem is long for this world either because it has
> >> >> the same limitations as the internal modem.
> >> >>
> >> >>
> >> >> --
> >> >> Earl F. Parrish
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>

[Russ Valentine [MVP-Outlook]]

Probably something about the line filter isn't though.
--
Russ Valentine
[MVP-Outlook]
"Bonita" > wrote in message
...
> Russ,
> I did check. It is on the Windows XP HCL list as being compatible.
> --
> Bonita
>
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> You most likely now have a modem that is not compatible with Windows XP
>> Fax.
>> See if it is on the Windows XP HCL list. Windows XP Fax is a very anemic
>> program that works with few modems and is getting worse all the time.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Bonita" > wrote in message
>> ...
>> > Mike,
>> > The filter is in place. Windows XP Fax recognizes the modem in the
>> > Configure
>> > Fax settings. Still does not work.
>> >
>> > --
>> > Bonita
>> >
>> >
>> > "Mike Hall (MS-MVP)" wrote:
>> >
>> >> Bonita
>> >>
>> >> You have to connect your analogue fax/modem through a filter to the
>> >> telephone jack point, and then ensure that your fax program recognises
>> >> the
>> >> analogue modem..
>> >>
>> >> --
>> >> Mike Hall
>> >> MVP - Windows Shell/User
>> >>
>> >>
>> >> "Bonita" > wrote in message
>> >> ...
>> >> > The telephone company was here this morning and installed the DSL
>> >> > filter
>> >> > per
>> >> > my request. Windows XP Fax is still not working.
>> >> >
>> >> > Is there a way to manually and totally remove ALL files that are
>> >> > installed
>> >> > when Fax services is added and then do a totally clean install of
>> >> > the
>> >> > fax
>> >> > service from the WinXP disk?
>> >> >
>> >> > --
>> >> > Bonita
>> >> >
>> >> >
>> >> > "Earl F. Parrish" wrote:
>> >> >
>> >> >>
>> >> >> "Russ Valentine [MVP-Outlook]" > wrote in message
>> >> >> ...
>> >> >> > As I said, something is inconsistent in your statement. No fax
>> >> >> > program could work with a digital line. You need to determine
>> >> >> > more
>> >> >> > accurately what your phone company did. Did they perhaps install
>> >> >> > a
>> >> >> > DSL line filter suitable for connecting a standard analog voice
>> >> >> > line to the DSL line?
>> >> >> > --
>> >> >> > Russ Valentine
>> >> >> > [MVP-Outlook]
>> >> >>
>> >> >> I think that this is similar to the in-house phone system in office
>> >> >> buildings. You cannot connect an analog modem without an adapter
>> >> >> to
>> >> >> reduce the voltage and the frequency of the signal. I do not think
>> >> >> that the external modem is long for this world either because it
>> >> >> has
>> >> >> the same limitations as the internal modem.
>> >> >>
>> >> >>
>> >> >> --
>> >> >> Earl F. Parrish
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>