cannot add/remove (not just the item listing)

[Keith E S]

I cannot remove a program using the "Add/Remove". It is a simple piece of
educational software. The list of installed programs is correct, but clicking
"Change/Remove" does nothing. There is no unintall utility with the program
itself.

I also tried reinstalling. The install Shield started, but did not complete.
No message.

I also removed the program and its registry entries (after a reg backup),
but could not reinstall the program.

[Rock]

Keith E S wrote:

> I cannot remove a program using the "Add/Remove". It is a simple piece of
> educational software. The list of installed programs is correct, but clicking
> "Change/Remove" does nothing. There is no unintall utility with the program
> itself.
>
> I also tried reinstalling. The install Shield started, but did not complete.
> No message.
>
> I also removed the program and its registry entries (after a reg backup),
> but could not reinstall the program.

So is the program removed? That's what your last sentence implies.
Contact their tech support for removal and installation help.

--
Rock
MS MVP Windows - Shell/User

[Keith E S]

Tanks for responding. I'm really stumped.

The Tech Support for this product is very limited, and I expect limited to
whatever the owner can code in C+.

Yes, I think the program *should be* gone, but I cannot reinstall. So I
restored the working version from a backup. It runs. It shows up in the
Add?Remove list in Control Panel, but clicking Change/Remove does nothing. If
I delete every scrap of it I can find, including in the registry and then
reboot (even in Safe Mode), the install wizard starts but then disappears. No
message.

I actually suspect that this is a Windows XP problem, not related
specifically to the app in question. MS can't help, because -- as I
discovered today -- I have an OEM version of Win XP Pro.

"Rock" wrote:

> Keith E S wrote:
>
> > I cannot remove a program using the "Add/Remove". It is a simple piece of
> > educational software. The list of installed programs is correct, but clicking
> > "Change/Remove" does nothing. There is no unintall utility with the program
> > itself.
> >
> > I also tried reinstalling. The install Shield started, but did not complete.
> > No message.
> >
> > I also removed the program and its registry entries (after a reg backup),
> > but could not reinstall the program.
>
> So is the program removed? That's what your last sentence implies.
> Contact their tech support for removal and installation help.
>
> --
> Rock
> MS MVP Windows - Shell/User
>
>

[Rock]

Keith E S wrote:

> Tanks for responding. I'm really stumped.
>
> The Tech Support for this product is very limited, and I expect limited to
> whatever the owner can code in C+.
>
> Yes, I think the program *should be* gone, but I cannot reinstall. So I
> restored the working version from a backup. It runs. It shows up in the
> Add?Remove list in Control Panel, but clicking Change/Remove does nothing. If
> I delete every scrap of it I can find, including in the registry and then
> reboot (even in Safe Mode), the install wizard starts but then disappears. No
> message.
>
> I actually suspect that this is a Windows XP problem, not related
> specifically to the app in question. MS can't help, because -- as I
> discovered today -- I have an OEM version of Win XP Pro.
>
> "Rock" wrote:
>
>
>>Keith E S wrote:
>>
>>
>>>I cannot remove a program using the "Add/Remove". It is a simple piece of
>>>educational software. The list of installed programs is correct, but clicking
>>>"Change/Remove" does nothing. There is no unintall utility with the program
>>>itself.
>>>
>>>I also tried reinstalling. The install Shield started, but did not complete.
>>>No message.
>>>
>>>I also removed the program and its registry entries (after a reg backup),
>>>but could not reinstall the program.
>>
>>So is the program removed? That's what your last sentence implies.
>>Contact their tech support for removal and installation help.
>>
>>--
>>Rock
>>MS MVP Windows - Shell/User
>>
>>

Sorry I can't help you out any further on this, Keith. Good luck.

--
Rock
MS MVP Windows - Shell/User