XP Home freezes at desktop

[Jim]

My neighbours XP Home pc boots through log on screen, shows the desktop
with icons, but freezes on loading the taskbar. Starting in safemode has
the same outcome.

The pc is accessible via a network connection and AV & AT scans show the pc
clean.

ctrl-alt-del brings up task monitor and allows shut down. Shutdown or
restart always give explorer not responding warning. End now allows
shutdown or restart.

I can run msconfig via task monitor, and selecting diagnostic or selective
start up (unchecking all start up items) has no effect.

A repair install of XP home has not altered the situation.
--
regards
Jim

[Alias]

"Jim" > wrote in message
...
>
> My neighbours XP Home pc boots through log on screen, shows the desktop
> with icons, but freezes on loading the taskbar. Starting in safemode has
> the same outcome.
>
> The pc is accessible via a network connection and AV & AT scans show the
> pc
> clean.
>
> ctrl-alt-del brings up task monitor and allows shut down. Shutdown or
> restart always give explorer not responding warning. End now allows
> shutdown or restart.
>
> I can run msconfig via task monitor, and selecting diagnostic or selective
> start up (unchecking all start up items) has no effect.
>
> A repair install of XP home has not altered the situation.
> --
> regards
> Jim

Check the RAM.

Alias

[Jim]

"Alias" > wrote in
:

> Check the RAM.
>
> Alias
>
>

Swapped the RAM out to no avail. Also run a diagnostic on hard drive.

--
regards
Jim

[Malke]

Jim wrote:

>
> My neighbours XP Home pc boots through log on screen, shows the
> desktop with icons, but freezes on loading the taskbar. Starting in
> safemode has the same outcome.
>
> The pc is accessible via a network connection and AV & AT scans show
> the pc clean.
>
> ctrl-alt-del brings up task monitor and allows shut down. Shutdown or
> restart always give explorer not responding warning. End now allows
> shutdown or restart.
>
> I can run msconfig via task monitor, and selecting diagnostic or
> selective start up (unchecking all start up items) has no effect.
>
> A repair install of XP home has not altered the situation.

So you are able to access the computer remotely and work with it? Try
replacing the video card for a known-working one.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User

[Jim]

Malke > wrote in news:ej9dCcJ2FHA.1132
@TK2MSFTNGP10.phx.gbl:

>
> So you are able to access the computer remotely and work with it? Try
> replacing the video card for a known-working one.
>
> Malke


Thanks for the input.
Replaced video card, with no effect. I currently have the pc linked to my
LAN so can access the c drive with no problem.
--
regards
Jim

[Malke]

Jim wrote:

> Malke > wrote in news:ej9dCcJ2FHA.1132
> @TK2MSFTNGP10.phx.gbl:
>
>>
>> So you are able to access the computer remotely and work with it? Try
>> replacing the video card for a known-working one.
>>
>> Malke
>
>
> Thanks for the input.
> Replaced video card, with no effect. I currently have the pc linked to
> my LAN so can access the c drive with no problem.

Since you have already swapped out or tested:
1. RAM
2. Hard drive
3. Video card
4. the Repair Install didn't work

and the problem persists, back up her data and do a
format/clean-install. If that doesn't solve the problem, the issue is
with other hardware components such as the processor, motherboard,
power supply.

Malke
--
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
MS-MVP Windows - Shell/User