David Jones
December 11th 03, 10:51 PM
Follow the directions in the KB article to call support.
Also, notice the paragraph in the article that says the
following:
"Note In special cases, charges that are ordinarily
incurred for support calls may be canceled if a Microsoft
Support Professional determines that a specific update
will resolve your problem. The usual support costs will
apply to additional support questions and issues that do
not qualify for the specific update in question. "
So, if you need that hotfix, you won't be charged. The
only way to get it is to call though.
>-----Original Message-----
>I need to obtain the "Intelide.sys" hotfix for swappable
>drives. I'm having this problem and am using an Intel
875
>MoBo withs SATA drives in a Supermicro hotswap bay. OS
is
>WinXP Pro, sp1 with all hotfixes.
>
>It's talked about
>here:http://support.microsoft.com/default.aspx?
scid=kb;en-
>us;322359
>
>Can anybody help me, or tell me how to get a hold of
>Microsoft support without having to pay for a call?
>.
>
Also, notice the paragraph in the article that says the
following:
"Note In special cases, charges that are ordinarily
incurred for support calls may be canceled if a Microsoft
Support Professional determines that a specific update
will resolve your problem. The usual support costs will
apply to additional support questions and issues that do
not qualify for the specific update in question. "
So, if you need that hotfix, you won't be charged. The
only way to get it is to call though.
>-----Original Message-----
>I need to obtain the "Intelide.sys" hotfix for swappable
>drives. I'm having this problem and am using an Intel
875
>MoBo withs SATA drives in a Supermicro hotswap bay. OS
is
>WinXP Pro, sp1 with all hotfixes.
>
>It's talked about
>here:http://support.microsoft.com/default.aspx?
scid=kb;en-
>us;322359
>
>Can anybody help me, or tell me how to get a hold of
>Microsoft support without having to pay for a call?
>.
>