Need help with printer (2nd request)

[cherrieweb]

Printer won't print test. I removed and put the printer back in, and upgraded
the drivers. I am missing a dll file I think. It was working perfect and
just quit. The test paper has the logo printed on it but not text. Please
help.
--
cherriepit

[Cari \(MS-MVP\)]

Wrong way round... you must install the printer software BEFORE reconnecting
the printer.
--
Cari (MS-MVP)
Printing & Imaging



"cherrieweb" > wrote in message
...
> Printer won't print test. I removed and put the printer back in, and
> upgraded
> the drivers. I am missing a dll file I think. It was working perfect and
> just quit. The test paper has the logo printed on it but not text. Please
> help.
> --
> cherriepit

[cherrieweb]

Tried to install software and it says that I have to have the printer pluged
in and powered on. Is there a dll file for printing? I think that that file
is missing. If I knew the file name I could do a repair and replace the one
missing. Thank you for your previous help.
--
cherriepit


"Cari (MS-MVP)" wrote:

> Wrong way round... you must install the printer software BEFORE reconnecting
> the printer.
> --
> Cari (MS-MVP)
> Printing & Imaging
>
>
>
> "cherrieweb" > wrote in message
> ...
> > Printer won't print test. I removed and put the printer back in, and
> > upgraded
> > the drivers. I am missing a dll file I think. It was working perfect and
> > just quit. The test paper has the logo printed on it but not text. Please
> > help.
> > --
> > cherriepit
>
>
>

[Cari \(MS-MVP\)]

There are about a million dll files.

You might want to try a repair installation .... see:
http://www.michaelstevenstech.com/XPrepairinstall.htm
--
Cari (MS-MVP)
Printing & Imaging



"cherrieweb" > wrote in message
...
> Tried to install software and it says that I have to have the printer
> pluged
> in and powered on. Is there a dll file for printing? I think that that
> file
> is missing. If I knew the file name I could do a repair and replace the
> one
> missing. Thank you for your previous help.
> --
> cherriepit
>
>
> "Cari (MS-MVP)" wrote:
>
>> Wrong way round... you must install the printer software BEFORE
>> reconnecting
>> the printer.
>> --
>> Cari (MS-MVP)
>> Printing & Imaging
>>
>>
>>
>> "cherrieweb" > wrote in message
>> ...
>> > Printer won't print test. I removed and put the printer back in, and
>> > upgraded
>> > the drivers. I am missing a dll file I think. It was working perfect
>> > and
>> > just quit. The test paper has the logo printed on it but not text.
>> > Please
>> > help.
>> > --
>> > cherriepit
>>
>>
>>

[Tom Ferguson]

To which test are you referring? The printer self-test [see the manual
that came with the printer-if one did or see the documentation at the
printer maker's web page to see how to run and use the printer self-test)
or the test at the end of the set-up of the printer driver install? If
the former, and the printer self-test will not run, the printer probably
needs servicing/repair or replacement. If the test at the end of the
install, try removing the printer drivers and reinstalling. For that,
Cari provided a link to Michael Steven's excellent
suggestions/instructions for that which I copied to here:
http://www.michaelstevenstech.com/XPrepairinstall.htm

Let us know.
Tom
MSMVP
Windows Shell/User

"cherrieweb" > wrote in message
...
: Printer won't print test. I removed and put the printer back in, and
upgraded
: the drivers. I am missing a dll file I think. It was working perfect
and
: just quit. The test paper has the logo printed on it but not text.
Please
: help.
: --
: cherriepit