Problem printing Web Documents

[Rick Valderrama]

We recently purchased a couple of new Dell Machines running XP Pro. We are
experiancing printing problems on these machines. I can print out documents
from Ecel, Word, and other programs just fine. But when I try to print a
document from the web I am getting an error. The error is that a page is
printed but it is blank except for the bottom line that has the source
printed on it. An example of the source is file://C:\Windows.......

I have tried printing to other network printers and not just the Canon
Imagerunner 400. They all have the same problem whcih leads me to beilieve it
is a setting issue with XP Pro?? Any help would be greatly, and I mean
GREATLY appriecated.

[Byte]

Check your printer properties which may be set to print offline only.
Start>Control Panel>Printers and Faxes>rightclick your printer.
Right below Sharing does it state to print offline only? Rightclick
it and it will switch to print online.
--
XP-WNP
Today is the first day of the
rest of your life. If this post
was helpful, please rate it.


"Rick Valderrama" wrote:

> We recently purchased a couple of new Dell Machines running XP Pro. We are
> experiancing printing problems on these machines. I can print out documents
> from Ecel, Word, and other programs just fine. But when I try to print a
> document from the web I am getting an error. The error is that a page is
> printed but it is blank except for the bottom line that has the source
> printed on it. An example of the source is file://C:\Windows.......
>
> I have tried printing to other network printers and not just the Canon
> Imagerunner 400. They all have the same problem whcih leads me to beilieve it
> is a setting issue with XP Pro?? Any help would be greatly, and I mean
> GREATLY appriecated.

[Rick Valderrama]

I found the problem!!!! It was a permissions setting. When the user would
print it would show that the file was located in the Windows Temp Directory.
SO I went in and gave her permissions on the folder. When she tried again it
worked!! I found this out by loggin in as myself(admin rights) and having her
print the documents in question.

"Byte" wrote:

> Check your printer properties which may be set to print offline only.
> Start>Control Panel>Printers and Faxes>rightclick your printer.
> Right below Sharing does it state to print offline only? Rightclick
> it and it will switch to print online.
> --
> XP-WNP
> Today is the first day of the
> rest of your life. If this post
> was helpful, please rate it.
>
>
> "Rick Valderrama" wrote:
>
> > We recently purchased a couple of new Dell Machines running XP Pro. We are
> > experiancing printing problems on these machines. I can print out documents
> > from Ecel, Word, and other programs just fine. But when I try to print a
> > document from the web I am getting an error. The error is that a page is
> > printed but it is blank except for the bottom line that has the source
> > printed on it. An example of the source is file://C:\Windows.......
> >
> > I have tried printing to other network printers and not just the Canon
> > Imagerunner 400. They all have the same problem whcih leads me to beilieve it
> > is a setting issue with XP Pro?? Any help would be greatly, and I mean
> > GREATLY appriecated.