Help & support service won't start

[TrueBlue]

The help and support service (and the upload manager also) won't start on my
XP pro machine. I re-installed XP and SP1A and all the patches and it still
won't run. All the files seem to be there in the WINNT directory. I get a
cryptic message in the event log that says "the specified module could not
be found". (What is the specified module????) Any help would be very much
appreciated. Thanks.

[Mark L. Ferguson]

1. It is important to note if you have recently made alterations
to your computer before this problem occurred, or if the Help and
Support Center ever worked correctly. If you have recently made
alterations to your computer before this problem occurred, try
to undo the changes you made or uninstall the hardware or software
that could have caused the issue. After you do so, test to determine
if the issue is resolved, and if it is, skip the remaining steps. If
the issue is not resolved, continue to the next step.
2. Remove the .cab files from the Packagestore folder, and then
rebuild the original Help and Support Center:
a. Click Start, click Run, type "cmd" (without the quotation marks),
and then click OK to open a command prompt. Type "net stop helpsvc"
(without the quotation marks), and then press ENTER.
b. Type "cd /d <windir>\pchealth\helpctr" (without the quotation marks),
where <windir> is the Windows folder, and then press ENTER.
c. Type "rd packagestore /s /q" (without the quotation marks), and then
press ENTER.
d. Type "cd binaries" (without the quotation marks), and then press ENTER.
e. Type "start /w helpsvc /svchost netsvcs /regserver /install"
(without the quotation marks), and then press ENTER.
f. If any of the following processes are running, stop them:
helpsvc.exe
helphost.exe
helpctr.exe
To stop a process, right-click the taskbar, and then click Task Manager.
Click the Processes tab, click the process you want to stop, and then click
End Process.
g. At the command prompt, type "net start helpsvc" (without the quotation
marks), and then press ENTER.
3. If the Help and Support Center has not been customized by an OEM, skip
to the next step. If the Help and Support Center has been customized by an
OEM, completely refresh the Help and Support Center:
a. Click Start, click Run, type "cmd" (without the quotation marks), and
then click OK to open a command prompt. Type "net stop helpsvc" (without
the quotation marks), and then press ENTER.
b. Type "cd /d <windir>\pchealth\helpctr" (without the quotation marks),
where <windir> is the Windows folder, and then press ENTER.
c. Type "rd packagestore /s /q" (without the quotation marks), and then
press ENTER.
d. Type "rd installedskus /s /q" (without the quotation marks), and then
press ENTER.
e. Type "cd binaries" (without the quotation marks), and then press ENTER.
f. Type "start /w helpsvc /svchost netsvcs /regserver /install"
(without the quotation marks), and then press ENTER.
g. Type "start /w helpsvc /register" (without the quotation marks), and
then press ENTER.
h. If any of the following processes are running, stop them:
helpsvc.exe
helphost.exe
helpctr.exe
To stop a process, right-click the taskbar, and then click Task Manager. Click
the
Processes tab, click the process you want to stop, and then click End Process.
i. At the command prompt, type "net start helpsvc" (without the quotation
marks),
and then press ENTER.
NOTE: The preceding procedure should not negatively affect an OEM-customized
Help
and Support Center. However, it does remove any other .cab files from the
Packstorage
folder, such as the Windows XP support tools (which adds their table of contents
into
the Help and Support Center).
4. If the preceding steps do not resolve the issue, use the Windows XP CD-ROM to
start
your computer, and then run a repair (in-place upgrade) installation.

--
Mark L. Ferguson TabletPC MVP
Email address : Subject: "QZ" + anything
All email without "QZ" in the subject line will be automatically deleted.
marfer's notes for XP > http://www.geocities.com/marfer_mvp/xp_notes.htm
..

"TrueBlue" > wrote in message
...
> The help and support service (and the upload manager also) won't start on my
> XP pro machine. I re-installed XP and SP1A and all the patches and it still
> won't run. All the files seem to be there in the WINNT directory. I get a
> cryptic message in the event log that says "the specified module could not
> be found". (What is the specified module????) Any help would be very much
> appreciated. Thanks.
>
>

[TrueBlue]

Xref: kermit microsoft.public.windowsxp.general:632930 microsoft.public.windowsxp.help_and_support:317734 microsoft.public.windowsxp.perform_maintain:92871

Mark, I did all this, including the XP repair from the XP CD-ROM. Whenever I
start the helpsvc service I still get a "System 126" error. What I don't
understand is why this still persists even after a re-install from the CD.

"Mark L. Ferguson" > wrote in message
...
> 1. It is important to note if you have recently made alterations
> to your computer before this problem occurred, or if the Help and
> Support Center ever worked correctly. If you have recently made
> alterations to your computer before this problem occurred, try
> to undo the changes you made or uninstall the hardware or software
> that could have caused the issue. After you do so, test to determine
> if the issue is resolved, and if it is, skip the remaining steps. If
> the issue is not resolved, continue to the next step.
> 2. Remove the .cab files from the Packagestore folder, and then
> rebuild the original Help and Support Center:
> a. Click Start, click Run, type "cmd" (without the quotation marks),
> and then click OK to open a command prompt. Type "net stop helpsvc"
> (without the quotation marks), and then press ENTER.
> b. Type "cd /d <windir>\pchealth\helpctr" (without the quotation
marks),
> where <windir> is the Windows folder, and then press ENTER.
> c. Type "rd packagestore /s /q" (without the quotation marks), and then
> press ENTER.
> d. Type "cd binaries" (without the quotation marks), and then press
ENTER.
> e. Type "start /w helpsvc /svchost netsvcs /regserver /install"
> (without the quotation marks), and then press ENTER.
> f. If any of the following processes are running, stop them:
> helpsvc.exe
> helphost.exe
> helpctr.exe
> To stop a process, right-click the taskbar, and then click Task Manager.
> Click the Processes tab, click the process you want to stop, and then
click
> End Process.
> g. At the command prompt, type "net start helpsvc" (without the
quotation
> marks), and then press ENTER.
> 3. If the Help and Support Center has not been customized by an OEM, skip
> to the next step. If the Help and Support Center has been customized by an
> OEM, completely refresh the Help and Support Center:
> a. Click Start, click Run, type "cmd" (without the quotation marks),
and
> then click OK to open a command prompt. Type "net stop helpsvc" (without
> the quotation marks), and then press ENTER.
> b. Type "cd /d <windir>\pchealth\helpctr" (without the quotation marks),
> where <windir> is the Windows folder, and then press ENTER.
> c. Type "rd packagestore /s /q" (without the quotation marks), and then
> press ENTER.
> d. Type "rd installedskus /s /q" (without the quotation marks), and
then
> press ENTER.
> e. Type "cd binaries" (without the quotation marks), and then press
ENTER.
> f. Type "start /w helpsvc /svchost netsvcs /regserver /install"
> (without the quotation marks), and then press ENTER.
> g. Type "start /w helpsvc /register" (without the quotation marks), and
> then press ENTER.
> h. If any of the following processes are running, stop them:
> helpsvc.exe
> helphost.exe
> helpctr.exe
> To stop a process, right-click the taskbar, and then click Task Manager.
Click
> the
> Processes tab, click the process you want to stop, and then click End
Process.
> i. At the command prompt, type "net start helpsvc" (without the
quotation
> marks),
> and then press ENTER.
> NOTE: The preceding procedure should not negatively affect an
OEM-customized
> Help
> and Support Center. However, it does remove any other .cab files from the
> Packstorage
> folder, such as the Windows XP support tools (which adds their table of
contents
> into
> the Help and Support Center).
> 4. If the preceding steps do not resolve the issue, use the Windows XP
CD-ROM to
> start
> your computer, and then run a repair (in-place upgrade) installation.
>
> --
> Mark L. Ferguson TabletPC MVP
> Email address : Subject: "QZ" + anything
> All email without "QZ" in the subject line will be automatically deleted.
> marfer's notes for XP > http://www.geocities.com/marfer_mvp/xp_notes.htm
> .
>
> "TrueBlue" > wrote in message
> ...
> > The help and support service (and the upload manager also) won't start
on my
> > XP pro machine. I re-installed XP and SP1A and all the patches and it
still
> > won't run. All the files seem to be there in the WINNT directory. I get
a
> > cryptic message in the event log that says "the specified module could
not
> > be found". (What is the specified module????) Any help would be very
much
> > appreciated. Thanks.
> >
> >
>

[Mark L. Ferguson]

It's a registry based error. I would look at Add/Remove for some FTP app that
might be uninstalled. System Restore is probably disabled by the Repair.

--
Mark L. Ferguson TabletPC MVP
Email address : Subject: "QZ" + anything
All email without "QZ" in the subject line will be automatically deleted.
marfer's notes for XP > http://www.geocities.com/marfer_mvp/xp_notes.htm
..

"TrueBlue" > wrote in message
...
> Mark, I did all this, including the XP repair from the XP CD-ROM. Whenever I
> start the helpsvc service I still get a "System 126" error. What I don't
> understand is why this still persists even after a re-install from the CD.
>
> "Mark L. Ferguson" > wrote in message
> ...
> > 1. It is important to note if you have recently made alterations
> > to your computer before this problem occurred, or if the Help and
> > Support Center ever worked correctly. If you have recently made
> > alterations to your computer before this problem occurred, try
> > to undo the changes you made or uninstall the hardware or software
> > that could have caused the issue. After you do so, test to determine
> > if the issue is resolved, and if it is, skip the remaining steps. If
> > the issue is not resolved, continue to the next step.
> > 2. Remove the .cab files from the Packagestore folder, and then
> > rebuild the original Help and Support Center:
> > a. Click Start, click Run, type "cmd" (without the quotation marks),
> > and then click OK to open a command prompt. Type "net stop helpsvc"
> > (without the quotation marks), and then press ENTER.
> > b. Type "cd /d <windir>\pchealth\helpctr" (without the quotation
> marks),
> > where <windir> is the Windows folder, and then press ENTER.
> > c. Type "rd packagestore /s /q" (without the quotation marks), and then
> > press ENTER.
> > d. Type "cd binaries" (without the quotation marks), and then press
> ENTER.
> > e. Type "start /w helpsvc /svchost netsvcs /regserver /install"
> > (without the quotation marks), and then press ENTER.
> > f. If any of the following processes are running, stop them:
> > helpsvc.exe
> > helphost.exe
> > helpctr.exe
> > To stop a process, right-click the taskbar, and then click Task Manager.
> > Click the Processes tab, click the process you want to stop, and then
> click
> > End Process.
> > g. At the command prompt, type "net start helpsvc" (without the
> quotation
> > marks), and then press ENTER.
> > 3. If the Help and Support Center has not been customized by an OEM, skip
> > to the next step. If the Help and Support Center has been customized by an
> > OEM, completely refresh the Help and Support Center:
> > a. Click Start, click Run, type "cmd" (without the quotation marks),
> and
> > then click OK to open a command prompt. Type "net stop helpsvc" (without
> > the quotation marks), and then press ENTER.
> > b. Type "cd /d <windir>\pchealth\helpctr" (without the quotation marks),
> > where <windir> is the Windows folder, and then press ENTER.
> > c. Type "rd packagestore /s /q" (without the quotation marks), and then
> > press ENTER.
> > d. Type "rd installedskus /s /q" (without the quotation marks), and
> then
> > press ENTER.
> > e. Type "cd binaries" (without the quotation marks), and then press
> ENTER.
> > f. Type "start /w helpsvc /svchost netsvcs /regserver /install"
> > (without the quotation marks), and then press ENTER.
> > g. Type "start /w helpsvc /register" (without the quotation marks), and
> > then press ENTER.
> > h. If any of the following processes are running, stop them:
> > helpsvc.exe
> > helphost.exe
> > helpctr.exe
> > To stop a process, right-click the taskbar, and then click Task Manager.
> Click
> > the
> > Processes tab, click the process you want to stop, and then click End
> Process.
> > i. At the command prompt, type "net start helpsvc" (without the
> quotation
> > marks),
> > and then press ENTER.
> > NOTE: The preceding procedure should not negatively affect an
> OEM-customized
> > Help
> > and Support Center. However, it does remove any other .cab files from the
> > Packstorage
> > folder, such as the Windows XP support tools (which adds their table of
> contents
> > into
> > the Help and Support Center).
> > 4. If the preceding steps do not resolve the issue, use the Windows XP
> CD-ROM to
> > start
> > your computer, and then run a repair (in-place upgrade) installation.
> >
> > --
> > Mark L. Ferguson TabletPC MVP
> > Email address : Subject: "QZ" + anything
> > All email without "QZ" in the subject line will be automatically deleted.
> > marfer's notes for XP > http://www.geocities.com/marfer_mvp/xp_notes.htm
> > .
> >
> > "TrueBlue" > wrote in message
> > ...
> > > The help and support service (and the upload manager also) won't start
> on my
> > > XP pro machine. I re-installed XP and SP1A and all the patches and it
> still
> > > won't run. All the files seem to be there in the WINNT directory. I get
> a
> > > cryptic message in the event log that says "the specified module could
> not
> > > be found". (What is the specified module????) Any help would be very
> much
> > > appreciated. Thanks.
> > >
> > >
> >
>
>