Problems with video conversation in MSN Messenger 7.5

[Ron Ehrlich]

My daughter and I both have MSN Messenger 7.5, and we both have Canon
camcorders connected to our Win XP systems via firewire. We are both
connected to the web via a cable modem. We cannot get the video
conversations working. I have a sneaking suspicion that the problem is my
router (Linksys BEFSR41 wired 4-port); the reason I think this, is that I
definitely can get video conversations going between my desktop in my house
and my laptop in the same house; but I cannot get video conversations going
with my daughter who is at another location. I called Linksys and they said
to call Canon; I called Canon and they said to use their software, "DV
Messenger 2" at both ends, but my point is that if it works behind the router
with MSN Messenger 7.5, then it should work across the router. They also
suggested that I bypass the router when I want to do video conversations; not
only
would that be annoying, but the router acts as my hardware firewall, and why
should I expose my system by bypassing the firewall. Any suggestions,
anyone??
--
Ron Ehrlich

[Carol]

I think they suggest these things to see if it works under different
software or situations. If it works connected to the router with the cannon
software, then maybe it's the setting on the Messenger software and not the
router. If Messenger works with the same settings when by passing the
router, then it helps to know where the problem might be. Can't fix a
problems until you know exactly what the problem is.

"Ron Ehrlich" > wrote in message
...
> My daughter and I both have MSN Messenger 7.5, and we both have Canon
> camcorders connected to our Win XP systems via firewire. We are both
> connected to the web via a cable modem. We cannot get the video
> conversations working. I have a sneaking suspicion that the problem is my
> router (Linksys BEFSR41 wired 4-port); the reason I think this, is that I
> definitely can get video conversations going between my desktop in my
> house
> and my laptop in the same house; but I cannot get video conversations
> going
> with my daughter who is at another location. I called Linksys and they
> said
> to call Canon; I called Canon and they said to use their software, "DV
> Messenger 2" at both ends, but my point is that if it works behind the
> router
> with MSN Messenger 7.5, then it should work across the router. They also
> suggested that I bypass the router when I want to do video conversations;
> not
> only
> would that be annoying, but the router acts as my hardware firewall, and
> why
> should I expose my system by bypassing the firewall. Any suggestions,
> anyone??
> --
> Ron Ehrlich

[Ron Ehrlich]

Hi Carol,
Thanks for your reply.
The only thing that works so far is MSN Messenger 7.5 video inside my house
(both computers connected to the one router). If I try it from my desktop
across the router, and out onto the internet to my daughters house, the video
does not come through. So I'm stuck. You mention settings on the Messenger
software. Which settings do you mean? I have not tinkered with any settings.
--
Ron Ehrlich


"Carol" wrote:

> I think they suggest these things to see if it works under different
> software or situations. If it works connected to the router with the cannon
> software, then maybe it's the setting on the Messenger software and not the
> router. If Messenger works with the same settings when by passing the
> router, then it helps to know where the problem might be. Can't fix a
> problems until you know exactly what the problem is.
>
> "Ron Ehrlich" > wrote in message
> ...
> > My daughter and I both have MSN Messenger 7.5, and we both have Canon
> > camcorders connected to our Win XP systems via firewire. We are both
> > connected to the web via a cable modem. We cannot get the video
> > conversations working. I have a sneaking suspicion that the problem is my
> > router (Linksys BEFSR41 wired 4-port); the reason I think this, is that I
> > definitely can get video conversations going between my desktop in my
> > house
> > and my laptop in the same house; but I cannot get video conversations
> > going
> > with my daughter who is at another location. I called Linksys and they
> > said
> > to call Canon; I called Canon and they said to use their software, "DV
> > Messenger 2" at both ends, but my point is that if it works behind the
> > router
> > with MSN Messenger 7.5, then it should work across the router. They also
> > suggested that I bypass the router when I want to do video conversations;
> > not
> > only
> > would that be annoying, but the router acts as my hardware firewall, and
> > why
> > should I expose my system by bypassing the firewall. Any suggestions,
> > anyone??
> > --
> > Ron Ehrlich
>
>
>

[Mikr]

I have the same router (Linksys BEFSR41 version 3.1) you have and I have no
problems with video conversation with Messenger 7.0, however my wife's pc
with 7.5 has a problem (messenger fails to recongize the webcam (also the
same model cam I have). I don't think the router is causing the problem--but
I'd bypass it for a test, just to rule it out. Mike

"Ron Ehrlich" wrote:

> My daughter and I both have MSN Messenger 7.5, and we both have Canon
> camcorders connected to our Win XP systems via firewire. We are both
> connected to the web via a cable modem. We cannot get the video
> conversations working. I have a sneaking suspicion that the problem is my
> router (Linksys BEFSR41 wired 4-port); the reason I think this, is that I
> definitely can get video conversations going between my desktop in my house
> and my laptop in the same house; but I cannot get video conversations going
> with my daughter who is at another location. I called Linksys and they said
> to call Canon; I called Canon and they said to use their software, "DV
> Messenger 2" at both ends, but my point is that if it works behind the router
> with MSN Messenger 7.5, then it should work across the router. They also
> suggested that I bypass the router when I want to do video conversations; not
> only
> would that be annoying, but the router acts as my hardware firewall, and why
> should I expose my system by bypassing the firewall. Any suggestions,
> anyone??
> --
> Ron Ehrlich