Dan
December 12th 03, 07:19 AM
Have got a major problem that I can't solve. I have a
Dell with XP Professional. Suddenly, whenever I click
Restart, my PC freezes. It gets to the "windows is
shutting down" screen and then the cursor freezes. Only
way out is to cold start pressing the power button. I
haven't downloaded anything new. Recently I installed
Norton SystemWorks 2003 but everything is working fine.
The Turn Off and Standby(Hibernate) mode works fine. Only
Restart is causing this. Does anyone out there know the
solution to this-I'm totally stumped! Any help would be
appreciated-thanks. (Tried to download a patch-Q307274-
but get a screen that states it won't work with my
version of XP????).
Dell with XP Professional. Suddenly, whenever I click
Restart, my PC freezes. It gets to the "windows is
shutting down" screen and then the cursor freezes. Only
way out is to cold start pressing the power button. I
haven't downloaded anything new. Recently I installed
Norton SystemWorks 2003 but everything is working fine.
The Turn Off and Standby(Hibernate) mode works fine. Only
Restart is causing this. Does anyone out there know the
solution to this-I'm totally stumped! Any help would be
appreciated-thanks. (Tried to download a patch-Q307274-
but get a screen that states it won't work with my
version of XP????).