CD-ROM/DVD Drivers

[champartdirecto]

When I pull up "My Computer" I don't see my CD-ROM or DVD displayed. When I go to Device Manager there is a yellow dot with a black exclamation point next to each device that says "Windows cannot start this hardware device because its cofiguration information (in the registry) is incomplete or damaged. (Code 19)." My pc manufacturer service group is of no help other than telling me to use my System Restore disk. I REALLY don't want to do this! I have tried to download new drivers and install them from DriverGuide but get the message "No matched drive detected. Detected drives: ".
What do I do? I need my drives every day!!!

[Carey Frisch [MVP]]

CD-ROM Access Is Missing and Messages Cite Error Code 31, *Code 32,
Code 19, Code 39, or Code 41
http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

To resolve your issue, follow these steps:

1. Start Registry Editor (Regedt32.exe).
[Start > Run and type: REGEDIT , and hit enter]

2. Locate the UpperFilters value under the following key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

3. On the Edit menu, click Delete, and then click OK.

4. Locate the LowerFilters value under the same key in the registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

5. On the Edit menu, click Delete, and then click OK.

6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value,
if you notice lost functionality in a particular program, such as CD recording software, you may need
to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7. Restart your computer.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

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"champartdirecto" wrote:

| When I pull up "My Computer" I don't see my CD-ROM or DVD displayed.
| When I go to Device Manager there is a yellow dot with a black
| exclamation point next to each device that says "Windows cannot start
| this hardware device because its cofiguration information (in the
| registry) is incomplete or damaged. (Code 19)." My pc manufacturer
| service group is of no help other than telling me to use my System
| Restore disk. I REALLY don't want to do this! I have tried to download
| new drivers and install them from DriverGuide but get the message "No
| matched drive detected. Detected drives: ".
| What do I do? I need my drives every day!!!
| --
| champartdirecto