can't shut down laptop

[Don]

After installing windows XP PROFESSIONAL, my laptop will
not shut dowm.
It goes to the whole shutdown process but restarts
instantly

[Ron Martell]

"Don" > wrote:

>After installing windows XP PROFESSIONAL, my laptop will
>not shut dowm.
>It goes to the whole shutdown process but restarts
>instantly

Something on your computer is causing a System Failure type error when
Windows attempts to shut it down.

Use Control Panel - System - Advance - Startup and Recovery Settings
and uncheck the "Automatically restart" checkbox in the System Failure
section.

That will probably mean a Blue Screen Of Death STOP error message
instead of the restart but the contents of the STOP error message will
be a solid clue as to the underlying cause.

Some further things:

1. Make sure you have all of the Windows XP updates and patches for
your exact model from the Laptop Manufacturer's web site.

2. See MVP Jim Eshelman's Shutdown Troubleshooter for Windows XP at
http://aumha.org/win5/a/shtdwnxp.htm


Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."