View Full Version : Windows Update website won't recognize windows
A guy who needs help
December 12th 03, 07:39 AM
When I try visiting the Windows Update website, before it
does anything, it tells me that I can only access this
page via Windows and that Windows Update is an extension
of Windows. I AM using Windows XP Home. How do I get it
to work?? It worked before and suddenly it stopped. I
still have Automatic Update but it only gets the critical
updates and I would like to have access to all of the
updates.
Thank You
Shenan T. Stanley
December 12th 03, 07:39 AM
A guy who needs help <> wrote:
> When I try visiting the Windows Update website, before it
> does anything, it tells me that I can only access this
> page via Windows and that Windows Update is an extension
> of Windows. I AM using Windows XP Home. How do I get it
> to work?? It worked before and suddenly it stopped. I
> still have Automatic Update but it only gets the critical
> updates and I would like to have access to all of the
> updates.
Go here:
http://v4.windowsupdate.microsoft.com/troubleshoot/
Look for:
When attempting to access the Windows Update Web site you receive the
following message: Thank You -- you must be running a Microsoft windows
operating system in order to use windows update
Click on it, see if its advice applies:
Problem Description:
When going to the Windows Update Web site located at
http://windowsupdate.microsoft.com, the page immediately redirects you to
http://v4.windowsupdate.microsoft.com/en/thanks.asp, which says "you must be
running a Microsoft Windows operating system in order to use Windows
Update." This occurs if both a third party firewall and the built-in Windows
XP firewall are enabled at the same time.
Resolutions:
- Please delete the following registry key. Be sure to export this key to a
safe location first.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Internet
Settings\User Agent\Post Platform
- This may be resolved by uninstalling the third party firewall.
- The system administrator may have made changes to your corporate
firewall/proxy that will not allow Windows Update to operate properly.
Please contact your system administrator and have them identify Windows
Update as an excluded site on the firewall/proxy.
--
Shenan Stanley
"Just trying to help"
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