problem after update

[JJ]

look for the time and date it was installed, compare it
to when he noticed it didn't function correctly..All else
fails, uninstall everything that came after the good boot.
>-----Original Message-----
>Oops - was a Gateway laptop not a Dell - doubt if that
>makes a difference but had the wrong computer. Went
into
>the add.remove area and wasn't sure which files it would
>be --- there are a lot of Windows files listed there.
>suggestions??
>
>>-----Original Message-----
>>Same problem with Dell desktop. Before reinstalling
the
>>OS, Go to Start control panel add.remove programs
>>then uninstall the update. Reboot and see of that
works..
>>If not OS reinstallation might be in your future
>>
>>>-----Original Message-----
>>>My husband has a Dell Laptop running XP - the other
day
>>>when logging onto the internet he received a message
>>that
>>>Windows had an update for his computer which he
>>downloaded
>>>and installed. Since that time, the computer crashes
>>>several times a day - he spoke with a Dell service
tech
>>>that said it was something to do with the download and
>>>that he will now need to back everything up and reload
>>the
>>>operating system. He can only run the computer
in "safe
>>>mode" since this update was installed. Any
suggestions??
>>>.
>>>
>>.
>>
>.
>