msn messenger

[btrain]

i try to sign in but when i do it says unable to sign in at this time it says
try troubleshoot so i do and hit repair and it doesnt do anything. it says
code 80048820 what can i do to fix this problem

[Jonathan Kay [MVP]]

Greetings,

Since you can't immediately login, remember that you can try logging into the Web Messenger,
at least until you can restore your normal Messenger functionality:
http://webmessenger.msn.com

However, here are some suggestions you should check/try if you haven't already.

1. If you haven't done so already, upgrade to the latest version of MSN Messenger:
http://g.msn.com/7MEEN_US/EN_0322/INSTALL_MSN_MESSENGER_DL.EXE
2. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
3. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
4. Change your password @ https://login.passport.com/ChangePW.srf to
something smaller (under 10-12 characters), then try signing in again.
5. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
6. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
7. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
8. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
9. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
and do the same for the following:
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 MSXML3.dll
____________________________________________
Jonathan Kay
Microsoft MVP - MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.

"btrain" > wrote in message
...
>i try to sign in but when i do it says unable to sign in at this time it says
> try troubleshoot so i do and hit repair and it doesnt do anything. it says
> code 80048820 what can i do to fix this problem

[btrain]

thanks so much that worked perfectly so thanks again

"Jonathan Kay [MVP]" wrote:

> Greetings,
>
> Since you can't immediately login, remember that you can try logging into the Web Messenger,
> at least until you can restore your normal Messenger functionality:
> http://webmessenger.msn.com
>
> However, here are some suggestions you should check/try if you haven't already.
>
> 1. If you haven't done so already, upgrade to the latest version of MSN Messenger:
> http://g.msn.com/7MEEN_US/EN_0322/INSTALL_MSN_MESSENGER_DL.EXE
> 2. The date on your computer needs to be set properly -- double click the clock verify that
> the time and date are set.
> 3. If your password information is not saved, verify that you are typing it in with the
> correct case (uppercase or lowercase).
> 4. Change your password @ https://login.passport.com/ChangePW.srf to
> something smaller (under 10-12 characters), then try signing in again.
> 5. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
> that Messenger doesn't have the correct rights to access the Internet, especially since you
> upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
> if this is the case.
> 6. If you disabled your firewall in the past, it still may be blocking Messenger -- try
> restarting it and see if that helps the situation. You also might try uninstalling an
> installed firewall, to verify that it isn't causing a problem (even if it is disabled).
> 7. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
> Internet Options, then click the Delete Files button, and when that's complete click the
> Delete Cookies button.
> 8. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
> Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
> for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
> 3.0' is checked, then click OK.
> 9. Click Start, then Run, and enter the following:
> regsvr32 softpub.dll
> then click OK
> and do the same for the following:
> regsvr32 wintrust.dll
> regsvr32 initpki.dll
> regsvr32 MSXML3.dll
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
>
> "btrain" > wrote in message
> ...
> >i try to sign in but when i do it says unable to sign in at this time it says
> > try troubleshoot so i do and hit repair and it doesnt do anything. it says
> > code 80048820 what can i do to fix this problem
>
>
>

[Jonathan Kay [MVP]]

Hi,

Great :)

____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.

"btrain" > wrote in message
...
> thanks so much that worked perfectly so thanks again
>
> "Jonathan Kay [MVP]" wrote:
>
>> Greetings,
>>
>> Since you can't immediately login, remember that you can try logging into the Web
>> Messenger,
>> at least until you can restore your normal Messenger functionality:
>> http://webmessenger.msn.com
>>
>> However, here are some suggestions you should check/try if you haven't already.
>>
>> 1. If you haven't done so already, upgrade to the latest version of MSN Messenger:
>> http://g.msn.com/7MEEN_US/EN_0322/INSTALL_MSN_MESSENGER_DL.EXE
>> 2. The date on your computer needs to be set properly -- double click the clock verify
>> that
>> the time and date are set.
>> 3. If your password information is not saved, verify that you are typing it in with the
>> correct case (uppercase or lowercase).
>> 4. Change your password @ https://login.passport.com/ChangePW.srf to
>> something smaller (under 10-12 characters), then try signing in again.
>> 5. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
>> that Messenger doesn't have the correct rights to access the Internet, especially since
>> you
>> upgraded. You may need to re/add Messenger to the allowed list of programs in your
>> firewall
>> if this is the case.
>> 6. If you disabled your firewall in the past, it still may be blocking Messenger -- try
>> restarting it and see if that helps the situation. You also might try uninstalling an
>> installed firewall, to verify that it isn't causing a problem (even if it is disabled).
>> 7. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
>> Internet Options, then click the Delete Files button, and when that's complete click the
>> Delete Cookies button.
>> 8. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
>> Internet Options, then Advanced tab, scroll to the Security section, and verify that
>> "Check
>> for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use
>> SSL
>> 3.0' is checked, then click OK.
>> 9. Click Start, then Run, and enter the following:
>> regsvr32 softpub.dll
>> then click OK
>> and do the same for the following:
>> regsvr32 wintrust.dll
>> regsvr32 initpki.dll
>> regsvr32 MSXML3.dll
>> ____________________________________________
>> Jonathan Kay
>> Microsoft MVP - MSN Messenger/Windows Messenger
>> Associate Expert
>> http://www.microsoft.com/windowsxp/expertzone/
>> Messenger Resources - http://messenger.jonathankay.com
>> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
>> You *must* contact me for redistribution rights.
>>
>> "btrain" > wrote in message
>> ...
>> >i try to sign in but when i do it says unable to sign in at this time it says
>> > try troubleshoot so i do and hit repair and it doesnt do anything. it says
>> > code 80048820 what can i do to fix this problem
>>
>>
>>

[gmccourt]

Hi Johnathan

I have tried everything you said in this post, however i still have the same
error message. I have tried unistalling and reinstalling and i still have no
Joy. I am also having problems with other applacations. I fear spyware may be
a problem. can you help please???

btrain wrote:
>thanks so much that worked perfectly so thanks again
>
>> Greetings,
>>
>[quoted text clipped - 45 lines]
>> > try troubleshoot so i do and hit repair and it doesnt do anything. it says
>> > code 80048820 what can i do to fix this problem

[Happy to be back on MSN]

"Jonathan Kay [MVP]" wrote:

> Greetings,
>
> Since you can't immediately login, remember that you can try logging into the Web Messenger,
> at least until you can restore your normal Messenger functionality:
> http://webmessenger.msn.com
>
> However, here are some suggestions you should check/try if you haven't already.
>
> 1. If you haven't done so already, upgrade to the latest version of MSN Messenger:
> http://g.msn.com/7MEEN_US/EN_0322/INSTALL_MSN_MESSENGER_DL.EXE
> 2. The date on your computer needs to be set properly -- double click the clock verify that
> the time and date are set.
> 3. If your password information is not saved, verify that you are typing it in with the
> correct case (uppercase or lowercase).
> 4. Change your password @ https://login.passport.com/ChangePW.srf to
> something smaller (under 10-12 characters), then try signing in again.
> 5. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
> that Messenger doesn't have the correct rights to access the Internet, especially since you
> upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
> if this is the case.
> 6. If you disabled your firewall in the past, it still may be blocking Messenger -- try
> restarting it and see if that helps the situation. You also might try uninstalling an
> installed firewall, to verify that it isn't causing a problem (even if it is disabled).
> 7. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
> Internet Options, then click the Delete Files button, and when that's complete click the
> Delete Cookies button.
> 8. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
> Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
> for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
> 3.0' is checked, then click OK.
> 9. Click Start, then Run, and enter the following:
> regsvr32 softpub.dll
> then click OK
> and do the same for the following:
> regsvr32 wintrust.dll
> regsvr32 initpki.dll
> regsvr32 MSXML3.dll
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
>
> "btrain" > wrote in message
> ...
> >i try to sign in but when i do it says unable to sign in at this time it says
> > try troubleshoot so i do and hit repair and it doesnt do anything. it says
> > code 80048820 what can i do to fix this problem
>
>
>

[Happy to be back on MSN]

"Jonathan Kay [MVP]" wrote:

> Greetings,
>
> Since you can't immediately login, remember that you can try logging into the Web Messenger,
> at least until you can restore your normal Messenger functionality:
> http://webmessenger.msn.com
>
> However, here are some suggestions you should check/try if you haven't already.
>
> 1. If you haven't done so already, upgrade to the latest version of MSN Messenger:
> http://g.msn.com/7MEEN_US/EN_0322/INSTALL_MSN_MESSENGER_DL.EXE
> 2. The date on your computer needs to be set properly -- double click the clock verify that
> the time and date are set.
> 3. If your password information is not saved, verify that you are typing it in with the
> correct case (uppercase or lowercase).
> 4. Change your password @ https://login.passport.com/ChangePW.srf to
> something smaller (under 10-12 characters), then try signing in again.
> 5. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
> that Messenger doesn't have the correct rights to access the Internet, especially since you
> upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
> if this is the case.
> 6. If you disabled your firewall in the past, it still may be blocking Messenger -- try
> restarting it and see if that helps the situation. You also might try uninstalling an
> installed firewall, to verify that it isn't causing a problem (even if it is disabled).
> 7. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
> Internet Options, then click the Delete Files button, and when that's complete click the
> Delete Cookies button.
> 8. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
> Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
> for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
> 3.0' is checked, then click OK.
> 9. Click Start, then Run, and enter the following:
> regsvr32 softpub.dll
> then click OK
> and do the same for the following:
> regsvr32 wintrust.dll
> regsvr32 initpki.dll
> regsvr32 MSXML3.dll
> ____________________________________________
> Jonathan Kay
> Microsoft MVP - MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
>
> "btrain" > wrote in message
> ...
> >i try to sign in but when i do it says unable to sign in at this time it says
> > try troubleshoot so i do and hit repair and it doesnt do anything. it says
> > code 80048820 what can i do to fix this problem
>
>
> Thanks for the advise!We were having a horrible time for the past couple weeks trying everything to get on msn. Once we did step 9 it did the trick,not quite sure what it did but we are happy it worked. Does anyone know what the actions in step 9 actually does?