Computer will not shut down or reboot.

[Roger]

Neither the "shutdown" or "restart" option works. I have
to unplug the computer. It is a brand new computer from
HP. Help!! I have gone to the system config and
disabled everything that is not necessary and the same
problem occurs.


My Norton Disk utility finds one problem with
windows/system32 that it can not resolve with access to a
file but I am not sure what if anything that means.

In addition, my Word quit working (I have installed the
Office 2000 twice and only Word does not work.

Any suggestions kindly accepted.

[Ron Martell]

"Roger" > wrote:

>Neither the "shutdown" or "restart" option works. I have
>to unplug the computer. It is a brand new computer from
>HP. Help!! I have gone to the system config and
>disabled everything that is not necessary and the same
>problem occurs.
>
>
>My Norton Disk utility finds one problem with
>windows/system32 that it can not resolve with access to a
>file but I am not sure what if anything that means.
>
>In addition, my Word quit working (I have installed the
>Office 2000 twice and only Word does not work.
>
>Any suggestions kindly accepted.

Brand new computer = brand new computer warranty. Have you discussed
your problems with HP Tech Support?

See MVP Jim Eshelman's Shutdown Troubleshooter for Windows XP at
http://aumha.org/win5/a/shtdwnxp.htm

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."