cant connect to messenger

[Phill]

Hi,
A friend installed msn on their pc. They created a net passport with their
email address and a password but when I they try to connect to MSN messenger
it tells them that they have an invalid IP address?
Does anyone know what that means.
Thanks
their OS is xp pro

[doreen smith]

hi phil morning doreen here, im wondering if u can help me. iv been on msn
continuencly its been fine. but now it wont let me sign in. its saying
trouble shooting can u help thanks
--
msn helpin signing in.


"Phill" wrote:

> Hi,
> A friend installed msn on their pc. They created a net passport with their
> email address and a password but when I they try to connect to MSN messenger
> it tells them that they have an invalid IP address?
> Does anyone know what that means.
> Thanks
> their OS is xp pro
>

[Phill]

Hi Doreen,
You have not given much detail as to why you cannot connect, but I know that
an option of security with the netpassports your password may have
expired.in which case you should just change your password OR have you
installed a firewall, Norton or McAfee that could be blocking the msn
connection. If so go into the firewall settings and "allow" msn. that
sould sort it out.
Good luck.
Phill

"doreen smith" wrote:

> hi phil morning doreen here, im wondering if u can help me. iv been on msn
> continuencly its been fine. but now it wont let me sign in. its saying
> trouble shooting can u help thanks
> --
> msn helpin signing in.
>
>
> "Phill" wrote:
>
> > Hi,
> > A friend installed msn on their pc. They created a net passport with their
> > email address and a password but when I they try to connect to MSN messenger
> > it tells them that they have an invalid IP address?
> > Does anyone know what that means.
> > Thanks
> > their OS is xp pro
> >