computor won't shutdown or restart

[helen]

I have had so many problems since installing XP. Now
when I try to shut down I get a blue page with this
message at bottom of page.

Technical Information: stop: 0x0000007E [0xc0000005,
0xf780F941, 0xF796A9c0, 0xF796A6c0
Kbdc7ass.sys-Adress F780F941 base at F780F000, Datestamp
3d6ddad3

I hope someone can tell me what to do. I have to hold
the power button in to shut off computor.

[Rich Barry]

Courtesy of http://aumha.org/win5/kbestop.htm
0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
(Click to consult the online MSDN article.)
A system thread generated an exception which the error handler did not
catch. There are numerous individual causes for this problem, including
hardware incompatibility, a faulty device driver or system service, or some
software issues. Check Event Viewer (EventVwr.msc) for additional
information.
a.. "0x0000007E, 0xC0000005, 0xFC5CCAF3, 0xFC90F8C0, 0xFC90F5C0" Error
Message at Startup {KB 321637} Win XP
b.. 0x0000007e Error When Registering OLEMSG32.DLL or CDO.DLL Files {KB
238265} Win NT, Win 2000
c.. 0x7E Error Occurs in Kbdclass.sys When You Try to Shut Down Win XP {KB
313050} Win XP Professional
d.. "STOP 0x0000007E" Error Message After You Upgrade to Windows XP {KB
330182} Win XP
"helen" > wrote in message
...
> I have had so many problems since installing XP. Now
> when I try to shut down I get a blue page with this
> message at bottom of page.
>
> Technical Information: stop: 0x0000007E [0xc0000005,
> 0xf780F941, 0xF796A9c0, 0xF796A6c0
> Kbdc7ass.sys-Adress F780F941 base at F780F000, Datestamp
> 3d6ddad3
>
> I hope someone can tell me what to do. I have to hold
> the power button in to shut off computor.
>
>