Can't re-install fax service in XP

[Evan M]

The XP fax service has been working fine until recently when it would hang
when trying to print to the fax printer. I tried uninstalling using Windows
Components Wizard and then re-installing. The re-install goes through the
motions and says that it was successful, however the Fax Services in Windows
Components Wizard is still unticked and no fax printer is installed.

The re-install does not give any error messages or seek files from a CD. I
am running Windows XP Pro, with SP2.

If you require any specific log files than can you please provide me the
path and filename so that I can find them

[Russ Valentine [MVP-Outlook]]

This problem appears to occur because the security data base is corrupted as
documented here:
http://support.microsoft.com/kb/884018/EN-US/

Try the relevant hotfix.
--
Russ Valentine
[MVP-Outlook]
"Evan M" <Evan > wrote in message
...
> The XP fax service has been working fine until recently when it would hang
> when trying to print to the fax printer. I tried uninstalling using
> Windows
> Components Wizard and then re-installing. The re-install goes through the
> motions and says that it was successful, however the Fax Services in
> Windows
> Components Wizard is still unticked and no fax printer is installed.
>
> The re-install does not give any error messages or seek files from a CD. I
> am running Windows XP Pro, with SP2.
>
> If you require any specific log files than can you please provide me the
> path and filename so that I can find them

[Evan M]

Hi Russ,

Thanks for the information, I tried the steps outlined in KB Article 278316
but this didn't work. As a result of folowing these steps I still have a file
called C:\WINDOWS\security\Database\secedit.old

The error message that appears in the file
C:\Windows\Security\logs\scecomp.log is as follows:

04/18/2006 20:42:04 Error=2 Update Service
Fax
Security=D:(A;;LCRP;;;WD)(A;;CCLCSWRPWPDTLOCRRC;;; SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWL OCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)

I don't know how to access the hotfix? Have I followed your instructions or
have I missed something?


"Russ Valentine [MVP-Outlook]" wrote:

> This problem appears to occur because the security data base is corrupted as
> documented here:
> http://support.microsoft.com/kb/884018/EN-US/
>
> Try the relevant hotfix.
> --
> Russ Valentine
> [MVP-Outlook]
> "Evan M" <Evan > wrote in message
> ...
> > The XP fax service has been working fine until recently when it would hang
> > when trying to print to the fax printer. I tried uninstalling using
> > Windows
> > Components Wizard and then re-installing. The re-install goes through the
> > motions and says that it was successful, however the Fax Services in
> > Windows
> > Components Wizard is still unticked and no fax printer is installed.
> >
> > The re-install does not give any error messages or seek files from a CD. I
> > am running Windows XP Pro, with SP2.
> >
> > If you require any specific log files than can you please provide me the
> > path and filename so that I can find them
>
>
>

[Russ Valentine [MVP-Outlook]]

You must call Microsoft to obtain hotfixes.
--
Russ Valentine
[MVP-Outlook]
"Evan M" > wrote in message
...
> Hi Russ,
>
> Thanks for the information, I tried the steps outlined in KB Article
> 278316
> but this didn't work. As a result of folowing these steps I still have a
> file
> called C:\WINDOWS\security\Database\secedit.old
>
> The error message that appears in the file
> C:\Windows\Security\logs\scecomp.log is as follows:
>
> 04/18/2006 20:42:04 Error=2 Update Service
> Fax
> Security=D:(A;;LCRP;;;WD)(A;;CCLCSWRPWPDTLOCRRC;;; SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWL OCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
>
> I don't know how to access the hotfix? Have I followed your instructions
> or
> have I missed something?
>
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> This problem appears to occur because the security data base is corrupted
>> as
>> documented here:
>> http://support.microsoft.com/kb/884018/EN-US/
>>
>> Try the relevant hotfix.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Evan M" <Evan > wrote in message
>> ...
>> > The XP fax service has been working fine until recently when it would
>> > hang
>> > when trying to print to the fax printer. I tried uninstalling using
>> > Windows
>> > Components Wizard and then re-installing. The re-install goes through
>> > the
>> > motions and says that it was successful, however the Fax Services in
>> > Windows
>> > Components Wizard is still unticked and no fax printer is installed.
>> >
>> > The re-install does not give any error messages or seek files from a
>> > CD. I
>> > am running Windows XP Pro, with SP2.
>> >
>> > If you require any specific log files than can you please provide me
>> > the
>> > path and filename so that I can find them
>>
>>
>>

[Evan M]

Hi Russ,

I contacted Microsoft, unfortunately the Hot Fix was not appropriate for my
issue. They took me through a number of different things including registry
changes, repair processes etc. None of them worked.

I thought I would get back to you with what did work. Norton Internet
Security/Antivirus 2006 needed to be disabled before running the Microsoft
components wizard.

"Russ Valentine [MVP-Outlook]" wrote:

> You must call Microsoft to obtain hotfixes.
> --
> Russ Valentine
> [MVP-Outlook]
> "Evan M" > wrote in message
> ...
> > Hi Russ,
> >
> > Thanks for the information, I tried the steps outlined in KB Article
> > 278316
> > but this didn't work. As a result of folowing these steps I still have a
> > file
> > called C:\WINDOWS\security\Database\secedit.old
> >
> > The error message that appears in the file
> > C:\Windows\Security\logs\scecomp.log is as follows:
> >
> > 04/18/2006 20:42:04 Error=2 Update Service
> > Fax
> > Security=D:(A;;LCRP;;;WD)(A;;CCLCSWRPWPDTLOCRRC;;; SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWL OCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
> >
> > I don't know how to access the hotfix? Have I followed your instructions
> > or
> > have I missed something?
> >
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> This problem appears to occur because the security data base is corrupted
> >> as
> >> documented here:
> >> http://support.microsoft.com/kb/884018/EN-US/
> >>
> >> Try the relevant hotfix.
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "Evan M" <Evan > wrote in message
> >> ...
> >> > The XP fax service has been working fine until recently when it would
> >> > hang
> >> > when trying to print to the fax printer. I tried uninstalling using
> >> > Windows
> >> > Components Wizard and then re-installing. The re-install goes through
> >> > the
> >> > motions and says that it was successful, however the Fax Services in
> >> > Windows
> >> > Components Wizard is still unticked and no fax printer is installed.
> >> >
> >> > The re-install does not give any error messages or seek files from a
> >> > CD. I
> >> > am running Windows XP Pro, with SP2.
> >> >
> >> > If you require any specific log files than can you please provide me
> >> > the
> >> > path and filename so that I can find them
> >>
> >>
> >>
>
>
>

[Russ Valentine [MVP-Outlook]]

For the most part all Norton Product disable Windows XP Fax in one way or
another.
--
Russ Valentine
[MVP-Outlook]
"Evan M" > wrote in message
...
> Hi Russ,
>
> I contacted Microsoft, unfortunately the Hot Fix was not appropriate for
> my
> issue. They took me through a number of different things including
> registry
> changes, repair processes etc. None of them worked.
>
> I thought I would get back to you with what did work. Norton Internet
> Security/Antivirus 2006 needed to be disabled before running the Microsoft
> components wizard.
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> You must call Microsoft to obtain hotfixes.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Evan M" > wrote in message
>> ...
>> > Hi Russ,
>> >
>> > Thanks for the information, I tried the steps outlined in KB Article
>> > 278316
>> > but this didn't work. As a result of folowing these steps I still have
>> > a
>> > file
>> > called C:\WINDOWS\security\Database\secedit.old
>> >
>> > The error message that appears in the file
>> > C:\Windows\Security\logs\scecomp.log is as follows:
>> >
>> > 04/18/2006 20:42:04 Error=2 Update Service
>> > Fax
>> > Security=D:(A;;LCRP;;;WD)(A;;CCLCSWRPWPDTLOCRRC;;; SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWL OCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)
>> >
>> > I don't know how to access the hotfix? Have I followed your
>> > instructions
>> > or
>> > have I missed something?
>> >
>> >
>> > "Russ Valentine [MVP-Outlook]" wrote:
>> >
>> >> This problem appears to occur because the security data base is
>> >> corrupted
>> >> as
>> >> documented here:
>> >> http://support.microsoft.com/kb/884018/EN-US/
>> >>
>> >> Try the relevant hotfix.
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]
>> >> "Evan M" <Evan > wrote in message
>> >> ...
>> >> > The XP fax service has been working fine until recently when it
>> >> > would
>> >> > hang
>> >> > when trying to print to the fax printer. I tried uninstalling using
>> >> > Windows
>> >> > Components Wizard and then re-installing. The re-install goes
>> >> > through
>> >> > the
>> >> > motions and says that it was successful, however the Fax Services in
>> >> > Windows
>> >> > Components Wizard is still unticked and no fax printer is installed.
>> >> >
>> >> > The re-install does not give any error messages or seek files from a
>> >> > CD. I
>> >> > am running Windows XP Pro, with SP2.
>> >> >
>> >> > If you require any specific log files than can you please provide me
>> >> > the
>> >> > path and filename so that I can find them
>> >>
>> >>
>> >>
>>
>>
>>

[juliandroms]

']For the most part all Norton Product disable Windows XP Fax in one way or
another.
--
Russ Valentine
[MVP-Outlook]


I have the exact same problem as Evan, and I get the exact same error message:

05/10/2006 05:15:25 Error=2 Update Service
Fax
Security=D:(A;;LCRP;;;WD)(A;;CCLCSWRPWPDTLOCRRC;;; SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWL OCRRC;;;AU)(A;;CCLCSWRPWPDTLOCRRC;;;PU)


The only problem is, that I use Kasperky antivirus, and uninstalling it has done nothing to solve the problem.

Both Kaspersky & Norton use the iStreams "rootkit" which makes modifications or creates additional "data streams" for files in the NT file system.

http://blog.eweek.com/blogs/larry_seltzer/archive/2006/01/14/6980.aspx

Could this be the source of the problem. Is the windows component installer detecting these modifications & interpreting them as security violations?

I tried uinstalling Kaspersky, which is supposed to remove the iStreams data from the files (takes a long time). The problem is still not fixed (I still get the same error when trying to install Fax Services). But I've seen at least one thread indicating that Kaspersky may not do a good job of cleaning out all of the iStreams information.

Anyhow, don't know how this fits in. I've contactd Kaspersky about my problem to see if they have anything to say about it.

Anyone have any suggestions otherwise?