Unable to uninstall programs?

[Stephen Flanagan]

The last two programs I tried to uninstall have both failed with the error
'Could not Open Install.log file'. I know the install log is there because
I can open it in Notepad, I've tried having it open when uninstalling, but
get the same error message. The Programs were not unusual in that they
were the Free Radio Virgin Player and Ad Aware V 6.0. The only reason I am
trying to uninstall Ad Aware is to take the next upgrade and it recommends
uninstalling prior to loading the new version.

I get the same message whether I use the 'Add or Remove Programs' facility
in Control Panel or use the programs own uninstall.exe.

Seems odd that both programs report the same error message. Can anyone
help? Have I got a corrupt file somewhere?

FYI my PC is an Athlon 2000XP using Windows XP Home edition with SP1.

Thanks in anticipation.

Steve

[Rick \Nutcase\ Rogers]

Hi Stephen,

Boot into Safe mode, log in as Administrator. Uninstall from there.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Stephen Flanagan" > wrote in message
...
> The last two programs I tried to uninstall have both failed with the error
> 'Could not Open Install.log file'. I know the install log is there
because
> I can open it in Notepad, I've tried having it open when uninstalling, but
> get the same error message. The Programs were not unusual in that they
> were the Free Radio Virgin Player and Ad Aware V 6.0. The only reason I
am
> trying to uninstall Ad Aware is to take the next upgrade and it recommends
> uninstalling prior to loading the new version.
>
> I get the same message whether I use the 'Add or Remove Programs' facility
> in Control Panel or use the programs own uninstall.exe.
>
> Seems odd that both programs report the same error message. Can anyone
> help? Have I got a corrupt file somewhere?
>
> FYI my PC is an Athlon 2000XP using Windows XP Home edition with SP1.
>
> Thanks in anticipation.
>
> Steve
>
>

[Stephen Flanagan]

Thanks for the tip. Unfortunately, exactly same error message when I tried
to uninstall in Safe Mode when logged on as the Administrator.

As for the previous tip I am unable to reload the original programme as it
has been updated to the new version which is why I want to upgrade.

Guess the only way left is to delete the folder and the go into the registry
and delete keys relevant to the program. Don't really like going into the
Registry though but appears no option?

Thanks

Steve
"Rick "Nutcase" Rogers" > wrote in message
...
> Hi Stephen,
>
> Boot into Safe mode, log in as Administrator. Uninstall from there.
>
> --
> Best of Luck,
>
> Rick Rogers aka "Nutcase" MS-MVP - Win9x
> http://mvp.support.microsoft.com/
> Associate Expert - WinXP - Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Win98 Help - www.rickrogers.org
>
> "Stephen Flanagan" > wrote in message
> ...
> > The last two programs I tried to uninstall have both failed with the
error
> > 'Could not Open Install.log file'. I know the install log is there
> because
> > I can open it in Notepad, I've tried having it open when uninstalling,
but
> > get the same error message. The Programs were not unusual in that they
> > were the Free Radio Virgin Player and Ad Aware V 6.0. The only reason I
> am
> > trying to uninstall Ad Aware is to take the next upgrade and it
recommends
> > uninstalling prior to loading the new version.
> >
> > I get the same message whether I use the 'Add or Remove Programs'
facility
> > in Control Panel or use the programs own uninstall.exe.
> >
> > Seems odd that both programs report the same error message. Can anyone
> > help? Have I got a corrupt file somewhere?
> >
> > FYI my PC is an Athlon 2000XP using Windows XP Home edition with SP1.
> >
> > Thanks in anticipation.
> >
> > Steve
> >
> >
>
>

[Rick \Nutcase\ Rogers]

Hi Stephen,

While in Safe mode, check permissions on the install.log file and on the
folder it is housed in.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
http://mvp.support.microsoft.com/
Associate Expert - WinXP - Expert Zone
www.microsoft.com/windowsxp/expertzone
Win98 Help - www.rickrogers.org

"Stephen Flanagan" > wrote in message
...
> Thanks for the tip. Unfortunately, exactly same error message when I
tried
> to uninstall in Safe Mode when logged on as the Administrator.
>
> As for the previous tip I am unable to reload the original programme as it
> has been updated to the new version which is why I want to upgrade.
>
> Guess the only way left is to delete the folder and the go into the
registry
> and delete keys relevant to the program. Don't really like going into the
> Registry though but appears no option?
>
> Thanks
>
> Steve
> "Rick "Nutcase" Rogers" > wrote in message
> ...
> > Hi Stephen,
> >
> > Boot into Safe mode, log in as Administrator. Uninstall from there.
> >
> > --
> > Best of Luck,
> >
> > Rick Rogers aka "Nutcase" MS-MVP - Win9x
> > http://mvp.support.microsoft.com/
> > Associate Expert - WinXP - Expert Zone
> > www.microsoft.com/windowsxp/expertzone
> > Win98 Help - www.rickrogers.org
> >
> > "Stephen Flanagan" > wrote in message
> > ...
> > > The last two programs I tried to uninstall have both failed with the
> error
> > > 'Could not Open Install.log file'. I know the install log is there
> > because
> > > I can open it in Notepad, I've tried having it open when uninstalling,
> but
> > > get the same error message. The Programs were not unusual in that
they
> > > were the Free Radio Virgin Player and Ad Aware V 6.0. The only reason
I
> > am
> > > trying to uninstall Ad Aware is to take the next upgrade and it
> recommends
> > > uninstalling prior to loading the new version.
> > >
> > > I get the same message whether I use the 'Add or Remove Programs'
> facility
> > > in Control Panel or use the programs own uninstall.exe.
> > >
> > > Seems odd that both programs report the same error message. Can
anyone
> > > help? Have I got a corrupt file somewhere?
> > >
> > > FYI my PC is an Athlon 2000XP using Windows XP Home edition with SP1.
> > >
> > > Thanks in anticipation.
> > >
> > > Steve
> > >
> > >
> >
> >
>
>