uninstalling go back

[chas]

Due to a virus problem I can't access parts of Windows
XP - explorer, add/remove programs etc. I can't reinstall
XP as it keeps telling me to uninstall GoBack which comes
with Norton SystemWorks. I've removed the virus and
edited the registry as per Norton's instructions to
remove all traces of Goback and it now doesn't load on XP
startup but when I try to install XP it keep telling me
to uninstall Goback!. Does anyone know where the hell XP
is finding Goback and how can I get rid of it properly?
This is driving me daft - any suggestions are most
welcome apart from reformat C drive - surely there's a
better way.

[Walter Clayton]

Contact Symantec. Goback alters the partition table and they'll be the ones
that can best talk you through what needs to be done using the tools they
supply. I could send you to some free tools but I'm really hesitant to do so
for the simple reason that you may have a boot sector virus. Manually
altering the partition table, unless you know exactly what you're doing,
while a boot sector virus is in play will typically loose the data and hose
the drive.

And once you do finish getting things back together, destroy the Goback
media.

--
Walter Clayton - MS MVP(WinXP)
Associate Expert
http://www.microsoft.com/windowsxp/expertzone
Any technology distinguishable from magic is insufficiently advanced.
http://www.dts-l.org
http://support.microsoft.com/servicedesks/fileversion/default.asp


"chas" > wrote in message
...
> Due to a virus problem I can't access parts of Windows
> XP - explorer, add/remove programs etc. I can't reinstall
> XP as it keeps telling me to uninstall GoBack which comes
> with Norton SystemWorks. I've removed the virus and
> edited the registry as per Norton's instructions to
> remove all traces of Goback and it now doesn't load on XP
> startup but when I try to install XP it keep telling me
> to uninstall Goback!. Does anyone know where the hell XP
> is finding Goback and how can I get rid of it properly?
> This is driving me daft - any suggestions are most
> welcome apart from reformat C drive - surely there's a
> better way.

[Donald Link]

do a search on your registry.




"chas" > wrote in message
...
> Due to a virus problem I can't access parts of Windows
> XP - explorer, add/remove programs etc. I can't reinstall
> XP as it keeps telling me to uninstall GoBack which comes
> with Norton SystemWorks. I've removed the virus and
> edited the registry as per Norton's instructions to
> remove all traces of Goback and it now doesn't load on XP
> startup but when I try to install XP it keep telling me
> to uninstall Goback!. Does anyone know where the hell XP
> is finding Goback and how can I get rid of it properly?
> This is driving me daft - any suggestions are most
> welcome apart from reformat C drive - surely there's a
> better way.

[chas]

Walter

Thanks for your advice. I'll do as you advise and contact
Symantec. I don't think there's a boot sector virus as
I've run Norton AV and got the all clear but I'll run it
again to make sure
>-----Original Message-----
>Contact Symantec. Goback alters the partition table and
they'll be the ones
>that can best talk you through what needs to be done
using the tools they
>supply. I could send you to some free tools but I'm
really hesitant to do so
>for the simple reason that you may have a boot sector
virus. Manually
>altering the partition table, unless you know exactly
what you're doing,
>while a boot sector virus is in play will typically
loose the data and hose
>the drive.
>
>And once you do finish getting things back together,
destroy the Goback
>media.
>
>--
>Walter Clayton - MS MVP(WinXP)
>Associate Expert
>http://www.microsoft.com/windowsxp/expertzone
>Any technology distinguishable from magic is
insufficiently advanced.
>http://www.dts-l.org
>http://support.microsoft.com/servicedesks/fileversion/def
ault.asp
>
>
>"chas" > wrote in message
...
>> Due to a virus problem I can't access parts of Windows
>> XP - explorer, add/remove programs etc. I can't
reinstall
>> XP as it keeps telling me to uninstall GoBack which
comes
>> with Norton SystemWorks. I've removed the virus and
>> edited the registry as per Norton's instructions to
>> remove all traces of Goback and it now doesn't load on
XP
>> startup but when I try to install XP it keep telling me
>> to uninstall Goback!. Does anyone know where the hell
XP
>> is finding Goback and how can I get rid of it properly?
>> This is driving me daft - any suggestions are most
>> welcome apart from reformat C drive - surely there's a
>> better way.
>
>.
>