MSN Messenger will not open - "Messenger has encountered a problem

[Rokkorfan]

Hi all,

After months of use with no problems MSN Messenger 7.5 has started failing
on launch, with the message "Messenger has encountered a problem and needs to
close....".

It happens about 5 seconds into it seeking to connect.

I have uninstalled and reinstalled 7.5, then installed 8.0 (same problem) -
no joy. However, an old copy of windows messenger opens just fine.
Interestingly, I get booted out of it when 7.5 trys to open, so something
must be getting through.

I have run AVG virus check and Ad-Aware plus Spybot - didn't fix it. At the
same time my webcam software gave the same message - I completely uninstalled
that to no avail. Any help would be appreciated.

[ABS]

The exact thing has begun happening to me, plus when I click user account in
control panel the window appears but all informations blank. I tried device
manager that closes with an error, I have even tried system restore to no
avail.

So if anyone can help, please do.

Cheers

Shaz
"Rokkorfan" wrote:

> Hi all,
>
> After months of use with no problems MSN Messenger 7.5 has started failing
> on launch, with the message "Messenger has encountered a problem and needs to
> close....".
>
> It happens about 5 seconds into it seeking to connect.
>
> I have uninstalled and reinstalled 7.5, then installed 8.0 (same problem) -
> no joy. However, an old copy of windows messenger opens just fine.
> Interestingly, I get booted out of it when 7.5 trys to open, so something
> must be getting through.
>
> I have run AVG virus check and Ad-Aware plus Spybot - didn't fix it. At the
> same time my webcam software gave the same message - I completely uninstalled
> that to no avail. Any help would be appreciated.

[Paul]

Same here, installed 8, crashes as soon as you log in. Uninstalled and
installed 7.5 same thing... Now having to use windows messenger....

Help!

"ABS" wrote:

>
> The exact thing has begun happening to me, plus when I click user account in
> control panel the window appears but all informations blank. I tried device
> manager that closes with an error, I have even tried system restore to no
> avail.
>
> So if anyone can help, please do.
>
> Cheers
>
> Shaz
> "Rokkorfan" wrote:
>
> > Hi all,
> >
> > After months of use with no problems MSN Messenger 7.5 has started failing
> > on launch, with the message "Messenger has encountered a problem and needs to
> > close....".
> >
> > It happens about 5 seconds into it seeking to connect.
> >
> > I have uninstalled and reinstalled 7.5, then installed 8.0 (same problem) -
> > no joy. However, an old copy of windows messenger opens just fine.
> > Interestingly, I get booted out of it when 7.5 trys to open, so something
> > must be getting through.
> >
> > I have run AVG virus check and Ad-Aware plus Spybot - didn't fix it. At the
> > same time my webcam software gave the same message - I completely uninstalled
> > that to no avail. Any help would be appreciated.

[Rokkorfan]

For some reason mine is no longer doing this. I assume an automatic upgrade
has corrected it. Go figure.

"Rokkorfan" wrote:

> Hi all,
>
> After months of use with no problems MSN Messenger 7.5 has started failing
> on launch, with the message "Messenger has encountered a problem and needs to
> close....".
>
> It happens about 5 seconds into it seeking to connect.
>
> I have uninstalled and reinstalled 7.5, then installed 8.0 (same problem) -
> no joy. However, an old copy of windows messenger opens just fine.
> Interestingly, I get booted out of it when 7.5 trys to open, so something
> must be getting through.
>
> I have run AVG virus check and Ad-Aware plus Spybot - didn't fix it. At the
> same time my webcam software gave the same message - I completely uninstalled
> that to no avail. Any help would be appreciated.

[OzzieAnna]

For some reason mine is no longer doing this. I assume an automatic upgrade
has corrected it. Go figure.

"Rokkorfan" wrote:

Hi all,

After months of use with no problems MSN Messenger 7.5 has started failing
on launch, with the message "Messenger has encountered a problem and needs to
close....".

It happens about 5 seconds into it seeking to connect.

I have uninstalled and reinstalled 7.5, then installed 8.0 (same problem) -
no joy. However, an old copy of windows messenger opens just fine.
Interestingly, I get booted out of it when 7.5 trys to open, so something
must be getting through.

I have run AVG virus check and Ad-Aware plus Spybot - didn't fix it. At the
same time my webcam software gave the same message - I completely uninstalled
that to no avail. Any help would be appreciated.



****Try deleting the "Policies" key from the registry(export the key to the desktop first. That way, if this does not solve your problem, you can double click the key to re-import it and not have to recreate your user policies):-

Close MSN Messenger
Start, Run, Regedit (enter).
HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger
Delete the "Policies" Key
Close registry, start MSN and try again! Good luck.****

[Jonathan Kay [MVP]]

Hi,

There is no policies key for MSN Messenger as it has no GPOs.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"OzzieAnna" > wrote in message
...
>
> Rokkorfan Wrote:
>> For some reason mine is no longer doing this. I assume an automatic
>> upgrade
>> has corrected it. Go figure.
>>
>> "Rokkorfan" wrote:
>>
>> Hi all,
>>
>> After months of use with no problems MSN Messenger 7.5 has started
>> failing
>> on launch, with the message "Messenger has encountered a problem and
>> needs to
>> close....".
>>
>> It happens about 5 seconds into it seeking to connect.
>>
>> I have uninstalled and reinstalled 7.5, then installed 8.0 (same
>> problem) -
>> no joy. However, an old copy of windows messenger opens just fine.
>> Interestingly, I get booted out of it when 7.5 trys to open, so
>> something
>> must be getting through.
>>
>> I have run AVG virus check and Ad-Aware plus Spybot - didn't fix it.
>> At the
>> same time my webcam software gave the same message - I completely
>> uninstalled
>> that to no avail. Any help would be appreciated.
>
>
>
> ****Try deleting the "Policies" key from the registry(export the key to
> the desktop first. That way, if this does not solve your problem, you
> can double click the key to re-import it and not have to recreate your
> user policies):-
>
> Close MSN Messenger
> Start, Run, Regedit (enter).
> HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger
> Delete the "Policies" Key
> Close registry, start MSN and try again! Good luck.****
>
>
>
>
> --
> OzzieAnna