Window Live Messenger Crashes

[Paul]

I installed the new final version of windows live messenger and now everytime
I log in it loads up the messenger window then the today window (, about 2
seconds later it crashes "windows live messenger has encountered a problem
etc"

I have tried unistalling and installing version 7.5 but the problem persists
and I have had to revert to windows messenger...

Any help most appriciated

[Jonathan Kay [MVP]]

Greetings Paul,

You could try completely removing your contact cache store.

To do so, shut down Messenger, then clicking Start, then
Run, type:
%appdata%\Microsoft

Right-click the MSN Messenger folder and choose Delete. Then restart Messenger and see if
the problem has been corrected.


--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Paul" > wrote in message
...
>I installed the new final version of windows live messenger and now everytime
> I log in it loads up the messenger window then the today window (, about 2
> seconds later it crashes "windows live messenger has encountered a problem
> etc"
>
> I have tried unistalling and installing version 7.5 but the problem persists
> and I have had to revert to windows messenger...
>
> Any help most appriciated

[Paul]

Sorry Jonathan,

I tried what you suggested and it's still doing the same thing.


Thanks

Paul

"Jonathan Kay [MVP]" wrote:

> Greetings Paul,
>
> You could try completely removing your contact cache store.
>
> To do so, shut down Messenger, then clicking Start, then
> Run, type:
> %appdata%\Microsoft
>
> Right-click the MSN Messenger folder and choose Delete. Then restart Messenger and see if
> the problem has been corrected.
>
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
> "Paul" > wrote in message
> ...
> >I installed the new final version of windows live messenger and now everytime
> > I log in it loads up the messenger window then the today window (, about 2
> > seconds later it crashes "windows live messenger has encountered a problem
> > etc"
> >
> > I have tried unistalling and installing version 7.5 but the problem persists
> > and I have had to revert to windows messenger...
> >
> > Any help most appriciated
>
>
>

[fxer80@gmail.com]

I have been having the same problem, Messenger Live logs into the
service, then it freezes as soon as I click anywhere in the program.
Tried deleting the client cache but it did not resolve the problem.

Interestingly, if I unplug my network cable, messenger unfreezes and
will re-login if I reconnect the cable, but again, as soon as I click
anywhere in the program it freezes again.


Paul wrote:
> Sorry Jonathan,
>
> I tried what you suggested and it's still doing the same thing.
>
>
> Thanks
>
> Paul
>
> "Jonathan Kay [MVP]" wrote:
>
> > Greetings Paul,
> >
> > You could try completely removing your contact cache store.
> >
> > To do so, shut down Messenger, then clicking Start, then
> > Run, type:
> > %appdata%\Microsoft
> >
> > Right-click the MSN Messenger folder and choose Delete. Then restart Messenger and see if
> > the problem has been corrected.
> >
> >
> > --
> > Jonathan Kay
> > Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
> > Associate Expert
> > http://www.microsoft.com/windowsxp/expertzone/
> > Messenger Resources - http://messenger.jonathankay.com
> > All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> > You *must* contact me for redistribution rights.
> > --
> >
> > "Paul" > wrote in message
> > ...
> > >I installed the new final version of windows live messenger and now everytime
> > > I log in it loads up the messenger window then the today window (, about 2
> > > seconds later it crashes "windows live messenger has encountered a problem
> > > etc"
> > >
> > > I have tried unistalling and installing version 7.5 but the problem persists
> > > and I have had to revert to windows messenger...
> > >
> > > Any help most appriciated
> >
> >
> >

[Moatman]

Try disabling MDM, it worked for me. Event Viewer kept on showing a dcom
error whenever I had this problem or when I'd try loading up the Services
window and get a 2 minute delay before it appeared.

Once I disabled debugging, the problems all went away. In IE, go to
Internet Options-Advanced Tab-Disable Script Debugging(check this, or both if
there are two types) and it should hopefully work for you like it did me.

" wrote:

> I have been having the same problem, Messenger Live logs into the
> service, then it freezes as soon as I click anywhere in the program.
> Tried deleting the client cache but it did not resolve the problem.
>
> Interestingly, if I unplug my network cable, messenger unfreezes and
> will re-login if I reconnect the cable, but again, as soon as I click
> anywhere in the program it freezes again.
>
>
> Paul wrote:
> > Sorry Jonathan,
> >
> > I tried what you suggested and it's still doing the same thing.
> >
> >
> > Thanks
> >
> > Paul
> >
> > "Jonathan Kay [MVP]" wrote:
> >
> > > Greetings Paul,
> > >
> > > You could try completely removing your contact cache store.
> > >
> > > To do so, shut down Messenger, then clicking Start, then
> > > Run, type:
> > > %appdata%\Microsoft
> > >
> > > Right-click the MSN Messenger folder and choose Delete. Then restart Messenger and see if
> > > the problem has been corrected.
> > >
> > >
> > > --
> > > Jonathan Kay
> > > Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
> > > Associate Expert
> > > http://www.microsoft.com/windowsxp/expertzone/
> > > Messenger Resources - http://messenger.jonathankay.com
> > > All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> > > You *must* contact me for redistribution rights.
> > > --
> > >
> > > "Paul" > wrote in message
> > > ...
> > > >I installed the new final version of windows live messenger and now everytime
> > > > I log in it loads up the messenger window then the today window (, about 2
> > > > seconds later it crashes "windows live messenger has encountered a problem
> > > > etc"
> > > >
> > > > I have tried unistalling and installing version 7.5 but the problem persists
> > > > and I have had to revert to windows messenger...
> > > >
> > > > Any help most appriciated
> > >
> > >
> > >
>
>

[Paul]

Hi,

I tried disabling MDM and the script debugging boxes are already ticked. So
I checked the error loggs and this is what it says for the error:

The description for Event ID ( 1000 ) in Source ( Windows Live Messenger )
cannot be found. The local computer may not have the necessary registry
information or message DLL files to display messages from a remote computer.
You may be able to use the /AUXSOURCE= flag to retrieve this description; see
Help and Support for details. The following information is part of the event:
msnmsgr.exe, 8.0.792.0, 4493215b, ieframe.dll, 7.0.5346.5, 443f4164, 0,
000c3094.

Not sure if that means anything to anybody.

Is there any way that it could be stopped from running other than in the
registry as I have checked there and it isn't dissabled,

Windows Messenger still works


Thanks

Paul

"Moatman" wrote:

> Try disabling MDM, it worked for me. Event Viewer kept on showing a dcom
> error whenever I had this problem or when I'd try loading up the Services
> window and get a 2 minute delay before it appeared.
>
> Once I disabled debugging, the problems all went away. In IE, go to
> Internet Options-Advanced Tab-Disable Script Debugging(check this, or both if
> there are two types) and it should hopefully work for you like it did me.
>
> " wrote:
>
> > I have been having the same problem, Messenger Live logs into the
> > service, then it freezes as soon as I click anywhere in the program.
> > Tried deleting the client cache but it did not resolve the problem.
> >
> > Interestingly, if I unplug my network cable, messenger unfreezes and
> > will re-login if I reconnect the cable, but again, as soon as I click
> > anywhere in the program it freezes again.
> >
> >
> > Paul wrote:
> > > Sorry Jonathan,
> > >
> > > I tried what you suggested and it's still doing the same thing.
> > >
> > >
> > > Thanks
> > >
> > > Paul
> > >
> > > "Jonathan Kay [MVP]" wrote:
> > >
> > > > Greetings Paul,
> > > >
> > > > You could try completely removing your contact cache store.
> > > >
> > > > To do so, shut down Messenger, then clicking Start, then
> > > > Run, type:
> > > > %appdata%\Microsoft
> > > >
> > > > Right-click the MSN Messenger folder and choose Delete. Then restart Messenger and see if
> > > > the problem has been corrected.
> > > >
> > > >
> > > > --
> > > > Jonathan Kay
> > > > Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
> > > > Associate Expert
> > > > http://www.microsoft.com/windowsxp/expertzone/
> > > > Messenger Resources - http://messenger.jonathankay.com
> > > > All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> > > > You *must* contact me for redistribution rights.
> > > > --
> > > >
> > > > "Paul" > wrote in message
> > > > ...
> > > > >I installed the new final version of windows live messenger and now everytime
> > > > > I log in it loads up the messenger window then the today window (, about 2
> > > > > seconds later it crashes "windows live messenger has encountered a problem
> > > > > etc"
> > > > >
> > > > > I have tried unistalling and installing version 7.5 but the problem persists
> > > > > and I have had to revert to windows messenger...
> > > > >
> > > > > Any help most appriciated
> > > >
> > > >
> > > >
> >
> >

[toni.rudolf@gmail.com]

I have the same Problem.

did you solve the problem?

Paul schrieb:

> I installed the new final version of windows live messenger and now everytime
> I log in it loads up the messenger window then the today window (, about 2
> seconds later it crashes "windows live messenger has encountered a problem
> etc"
>
> I have tried unistalling and installing version 7.5 but the problem persists
> and I have had to revert to windows messenger...
>
> Any help most appriciated

[Paul]

Okay I have now fixed this.

I unistalled windows live messenger, uninstalled the beta 2 version of IE7.
Then I reinstalled the final version of windows live messenger and the Beta 3
version of IE.

it's all working fine now.

Thanks

Paul
--
Paul


" wrote:

> I have the same Problem.
>
> did you solve the problem?
>
> Paul schrieb:
>
> > I installed the new final version of windows live messenger and now everytime
> > I log in it loads up the messenger window then the today window (, about 2
> > seconds later it crashes "windows live messenger has encountered a problem
> > etc"
> >
> > I have tried unistalling and installing version 7.5 but the problem persists
> > and I have had to revert to windows messenger...
> >
> > Any help most appriciated
>
>

[streeti]

I had this issue and corrected it via upgrading from IE7 to IE8. I think
it was a corrupt file that was causing this as IE itself was also
showing error messages and 'needing to close'.

If you are already on IE8, perhaps reinstall it, and if not, then
upgrade. Worked for me.


--
streeti
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