Reinstalled XP Pro

[sue ellen]

Got all updates and reinstalled all of Office 2000 and the first of three
PhotoDraw discs. Now disc two won't install. Pro keeps asking me to "insert
disc two" even though it is inserted. Any ideas? Thanks.

[Rich Barry]

Sue Ellen, make sure that the PhotoDraw disk 2 is clean. You can wash it
with soap and water but be careful
drying as not to scratch it.
"sue ellen" > wrote in message
...
> Got all updates and reinstalled all of Office 2000 and the first of three
> PhotoDraw discs. Now disc two won't install. Pro keeps asking me to
"insert
> disc two" even though it is inserted. Any ideas? Thanks.
>
>

[sue ellen]

Thanks Rich, but the disc is clean. I now think it may be the cd-rom which
is fairly new. Do you know of a way to test the cd-rom to see if it has
failed? It appears to be working correctly.
"Rich Barry" > wrote in message
...
> Sue Ellen, make sure that the PhotoDraw disk 2 is clean. You can wash
it
> with soap and water but be careful
> drying as not to scratch it.
> "sue ellen" > wrote in message
> ...
> > Got all updates and reinstalled all of Office 2000 and the first of
three
> > PhotoDraw discs. Now disc two won't install. Pro keeps asking me to
> "insert
> > disc two" even though it is inserted. Any ideas? Thanks.
> >
> >
>
>

[Rich Barry]

Sue Ellen, try a few different CD's in the Drive. If they work Ok then
chances are it's not your Drive. Sometimes when
I install from a CD I have to send the Tray in and out a few times
before it works. Try that also.
"sue ellen" > wrote in message
...
> Thanks Rich, but the disc is clean. I now think it may be the cd-rom which
> is fairly new. Do you know of a way to test the cd-rom to see if it has
> failed? It appears to be working correctly.
> "Rich Barry" > wrote in message
> ...
> > Sue Ellen, make sure that the PhotoDraw disk 2 is clean. You can
wash
> it
> > with soap and water but be careful
> > drying as not to scratch it.
> > "sue ellen" > wrote in message
> > ...
> > > Got all updates and reinstalled all of Office 2000 and the first of
> three
> > > PhotoDraw discs. Now disc two won't install. Pro keeps asking me to
> > "insert
> > > disc two" even though it is inserted. Any ideas? Thanks.
> > >
> > >
> >
> >
>
>

[sue ellen]

This is starting to get pretty frustrating. Sometimes a CD gets copied,
sometimes not. But you're right, a moment ago I resent the tray in and the
CD got copied. Then I inserted a different CD and XP wouldn't copy it. After
inserting the screen came up and showed one folder and I tried to click on
it and it turned out to be a blank folder! The CD's are all Office (2000 or
2002) programs and the CD's are all in pristine condition. Could the cd-rom
be on the verge of failing or do you think it could be something else? Is
there a way to troublesoot this so I could know for sure?
"Rich Barry" > wrote in message
...
> Sue Ellen, try a few different CD's in the Drive. If they work Ok
then
> chances are it's not your Drive. Sometimes when
> I install from a CD I have to send the Tray in and out a few times
> before it works. Try that also.
> "sue ellen" > wrote in message
> ...
> > Thanks Rich, but the disc is clean. I now think it may be the cd-rom
which
> > is fairly new. Do you know of a way to test the cd-rom to see if it has
> > failed? It appears to be working correctly.
> > "Rich Barry" > wrote in message
> > ...
> > > Sue Ellen, make sure that the PhotoDraw disk 2 is clean. You can
> wash
> > it
> > > with soap and water but be careful
> > > drying as not to scratch it.
> > > "sue ellen" > wrote in message
> > > ...
> > > > Got all updates and reinstalled all of Office 2000 and the first of
> > three
> > > > PhotoDraw discs. Now disc two won't install. Pro keeps asking me to
> > > "insert
> > > > disc two" even though it is inserted. Any ideas? Thanks.
> > > >
> > > >
> > >
> > >
> >
> >
>
>