Problems with hotfix listed in KB821557

[allan grossman]

Hi -

The hotfix listed in KB821557 and installed by Windows
Update leaves a temporary folder on my machine that
apparently cannot be deleted. If I try to delete

c:\b58dc242fdcf1b75bc7469ffd3ac\sp2\update.exe

I get a dialog box saying access is denied because either
I don't have rights or the file is in use. Task Manager
doesn't show the file in use and "tasklist /svc" doesn't
either.

I've tried booting in safe mode and safe mode with
command prompt to remove the file but no joy.

I think it's important to note this is a dual processor
machine as the problems are a lot like the issue
described in

KB817084: Installation of Hotfix Leaves Temporary Folder
on Hyper-Threaded or Multiprocessor Computer

or

KB816981: Installation of KB 323255 Hotfix May Leave
Temporary Folder

except the folder cannot be deleted.

Help!

thanks -

[Rich Barry]

Allan check here
http://www.experts-exchange.com/Operating_Systems/WinXP/Q_20686143.html
"allan grossman" > wrote in message
...
> Hi -
>
> The hotfix listed in KB821557 and installed by Windows
> Update leaves a temporary folder on my machine that
> apparently cannot be deleted. If I try to delete
>
> c:\b58dc242fdcf1b75bc7469ffd3ac\sp2\update.exe
>
> I get a dialog box saying access is denied because either
> I don't have rights or the file is in use. Task Manager
> doesn't show the file in use and "tasklist /svc" doesn't
> either.
>
> I've tried booting in safe mode and safe mode with
> command prompt to remove the file but no joy.
>
> I think it's important to note this is a dual processor
> machine as the problems are a lot like the issue
> described in
>
> KB817084: Installation of Hotfix Leaves Temporary Folder
> on Hyper-Threaded or Multiprocessor Computer
>
> or
>
> KB816981: Installation of KB 323255 Hotfix May Leave
> Temporary Folder
>
> except the folder cannot be deleted.
>
> Help!
>
> thanks -

[alolan grossman]

Thank you, Rich - I got the problem fixed last night.

The problem was a rights issue - apparently nobody had
Full Control on the file, not even the system account. I
took ownership of the file and managed to delete it.

Thanks for taking the time, Rich. I really appreciate it.

allan

>-----Original Message-----
> Allan check here
>http://www.experts-
exchange.com/Operating_Systems/WinXP/Q_20686143.html
>"allan grossman" > wrote in
message
...
>> Hi -
>>
>> The hotfix listed in KB821557 and installed by Windows
>> Update leaves a temporary folder on my machine that
>> apparently cannot be deleted. If I try to delete
>>
>> c:\b58dc242fdcf1b75bc7469ffd3ac\sp2\update.exe
>>
>> I get a dialog box saying access is denied because
either
>> I don't have rights or the file is in use. Task
Manager
>> doesn't show the file in use and "tasklist /svc"
doesn't
>> either.
>>
>> I've tried booting in safe mode and safe mode with
>> command prompt to remove the file but no joy.
>>
>> I think it's important to note this is a dual processor
>> machine as the problems are a lot like the issue
>> described in
>>
>> KB817084: Installation of Hotfix Leaves Temporary
Folder
>> on Hyper-Threaded or Multiprocessor Computer
>>
>> or
>>
>> KB816981: Installation of KB 323255 Hotfix May Leave
>> Temporary Folder
>>
>> except the folder cannot be deleted.
>>
>> Help!
>>
>> thanks -
>
>
>.
>

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