Messenger crash when try to sign in

[Wilbert]

Hello!

Recently, I started having problems with my MSN 7.5. When I click on the
shortcut, it opens and I see it appear in the taskbar. However, when trying
to sign in, it says "Signing in" and then after about 20-30 seconds it
crashes and I get a message

Messenger has encountered a problem and needs to close. We are sorry for the
inconvenience.

When I click "Click here" in order to see the details it tells me

AppName: msnmsgr.exe AppVer: 7.5.324.0 ModName: msnmsgr.exe
ModVer: 7.5.324.0 Offset: 00209a68

I tried uninstalling and reinstalling MSN as well as downloading a different
version.
Also, I tried registering varioius .dll files and removing the MSN Messenger
folder. However, there is no success whatsoever.

I am running Windows XP and am connecting through a modem(dial-up). Also
when I check the connectivity, it say me: "Your gateway appear to be
offline".


Please help!!!
Any help and advise would be appreciated.

[Jonathan Kay [MVP]]

Greetings Wilbert,

You could try completely removing your contact cache store.

To do so, shut down Messenger, then clicking Start, then
Run, type:
%appdata%\Microsoft

Right-click the MSN Messenger folder and choose Delete. Then restart Messenger and see if
the problem has been corrected.

Another possible solution for this is if you've had the debug log file on and its grown too
big. To correct, go to your My Documents\My Received Folder and if you have a MsnMsgr.txt
file, delete it and then try signing in. If this works, be sure to click the Tools menu,
then Options, Connection category, then Advanced Settings button, and uncheck the box under
'Connection Logging'.

--
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--



"Wilbert" > wrote in message
...
> Hello!
>
> Recently, I started having problems with my MSN 7.5. When I click on the
> shortcut, it opens and I see it appear in the taskbar. However, when trying
> to sign in, it says "Signing in" and then after about 20-30 seconds it
> crashes and I get a message
>
> Messenger has encountered a problem and needs to close. We are sorry for the
> inconvenience.
>
> When I click "Click here" in order to see the details it tells me
>
> AppName: msnmsgr.exe AppVer: 7.5.324.0 ModName: msnmsgr.exe
> ModVer: 7.5.324.0 Offset: 00209a68
>
> I tried uninstalling and reinstalling MSN as well as downloading a different
> version.
> Also, I tried registering varioius .dll files and removing the MSN Messenger
> folder. However, there is no success whatsoever.
>
> I am running Windows XP and am connecting through a modem(dial-up). Also
> when I check the connectivity, it say me: "Your gateway appear to be
> offline".
>
>
> Please help!!!
> Any help and advise would be appreciated.
>

[Wilbert]

Hi Jonathan:

I try completely all the step that you give me and nothing solve! The
Messenger crash when it is near to sign in. Sometimes, the messenger dont
look installed, after crash. And I need to install it again.

I see this Error in a lot of forums and helper, but never see the solution
of the Offset:00209a68.

Thank You!!!

"Jonathan Kay [MVP]" wrote:

> Greetings Wilbert,
>
> You could try completely removing your contact cache store.
>
> To do so, shut down Messenger, then clicking Start, then
> Run, type:
> %appdata%\Microsoft
>
> Right-click the MSN Messenger folder and choose Delete. Then restart Messenger and see if
> the problem has been corrected.
>
> Another possible solution for this is if you've had the debug log file on and its grown too
> big. To correct, go to your My Documents\My Received Folder and if you have a MsnMsgr.txt
> file, delete it and then try signing in. If this works, be sure to click the Tools menu,
> then Options, Connection category, then Advanced Settings button, and uncheck the box under
> 'Connection Logging'.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
>
>
> "Wilbert" > wrote in message
> ...
> > Hello!
> >
> > Recently, I started having problems with my MSN 7.5. When I click on the
> > shortcut, it opens and I see it appear in the taskbar. However, when trying
> > to sign in, it says "Signing in" and then after about 20-30 seconds it
> > crashes and I get a message
> >
> > Messenger has encountered a problem and needs to close. We are sorry for the
> > inconvenience.
> >
> > When I click "Click here" in order to see the details it tells me
> >
> > AppName: msnmsgr.exe AppVer: 7.5.324.0 ModName: msnmsgr.exe
> > ModVer: 7.5.324.0 Offset: 00209a68
> >
> > I tried uninstalling and reinstalling MSN as well as downloading a different
> > version.
> > Also, I tried registering varioius .dll files and removing the MSN Messenger
> > folder. However, there is no success whatsoever.
> >
> > I am running Windows XP and am connecting through a modem(dial-up). Also
> > when I check the connectivity, it say me: "Your gateway appear to be
> > offline".
> >
> >
> > Please help!!!
> > Any help and advise would be appreciated.
> >
>
>
>

[Wilbert]

Any solution? I installed the messenger Live now and in the sign in, it only
dont sign in! but never tell you taht it can't sign in.

"Wilbert" wrote:

> Hi Jonathan:
>
> I try completely all the step that you give me and nothing solve! The
> Messenger crash when it is near to sign in. Sometimes, the messenger dont
> look installed, after crash. And I need to install it again.
>
> I see this Error in a lot of forums and helper, but never see the solution
> of the Offset:00209a68.
>
> Thank You!!!
>
> "Jonathan Kay [MVP]" wrote:
>
> > Greetings Wilbert,
> >
> > You could try completely removing your contact cache store.
> >
> > To do so, shut down Messenger, then clicking Start, then
> > Run, type:
> > %appdata%\Microsoft
> >
> > Right-click the MSN Messenger folder and choose Delete. Then restart Messenger and see if
> > the problem has been corrected.
> >
> > Another possible solution for this is if you've had the debug log file on and its grown too
> > big. To correct, go to your My Documents\My Received Folder and if you have a MsnMsgr.txt
> > file, delete it and then try signing in. If this works, be sure to click the Tools menu,
> > then Options, Connection category, then Advanced Settings button, and uncheck the box under
> > 'Connection Logging'.
> >
> > --
> > Jonathan Kay
> > Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
> > Associate Expert
> > http://www.microsoft.com/windowsxp/expertzone/
> > Messenger Resources - http://messenger.jonathankay.com
> > All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> > You *must* contact me for redistribution rights.
> > --
> >
> >
> >
> > "Wilbert" > wrote in message
> > ...
> > > Hello!
> > >
> > > Recently, I started having problems with my MSN 7.5. When I click on the
> > > shortcut, it opens and I see it appear in the taskbar. However, when trying
> > > to sign in, it says "Signing in" and then after about 20-30 seconds it
> > > crashes and I get a message
> > >
> > > Messenger has encountered a problem and needs to close. We are sorry for the
> > > inconvenience.
> > >
> > > When I click "Click here" in order to see the details it tells me
> > >
> > > AppName: msnmsgr.exe AppVer: 7.5.324.0 ModName: msnmsgr.exe
> > > ModVer: 7.5.324.0 Offset: 00209a68
> > >
> > > I tried uninstalling and reinstalling MSN as well as downloading a different
> > > version.
> > > Also, I tried registering varioius .dll files and removing the MSN Messenger
> > > folder. However, there is no success whatsoever.
> > >
> > > I am running Windows XP and am connecting through a modem(dial-up). Also
> > > when I check the connectivity, it say me: "Your gateway appear to be
> > > offline".
> > >
> > >
> > > Please help!!!
> > > Any help and advise would be appreciated.
> > >
> >
> >
> >

[lostman]

Hi Wibert
A few months ago i encoutered the same problem uninstalled reinstalled tried
different versions and watnot but still no success, although 6.2 did work
which is strange, but anyway If anyone at all has any solution to this it
would be much appreciated!!

"Wilbert" wrote:

> Any solution? I installed the messenger Live now and in the sign in, it only
> dont sign in! but never tell you taht it can't sign in.
>
> "Wilbert" wrote:
>
> > Hi Jonathan:
> >
> > I try completely all the step that you give me and nothing solve! The
> > Messenger crash when it is near to sign in. Sometimes, the messenger dont
> > look installed, after crash. And I need to install it again.
> >
> > I see this Error in a lot of forums and helper, but never see the solution
> > of the Offset:00209a68.
> >
> > Thank You!!!
> >
> > "Jonathan Kay [MVP]" wrote:
> >
> > > Greetings Wilbert,
> > >
> > > You could try completely removing your contact cache store.
> > >
> > > To do so, shut down Messenger, then clicking Start, then
> > > Run, type:
> > > %appdata%\Microsoft
> > >
> > > Right-click the MSN Messenger folder and choose Delete. Then restart Messenger and see if
> > > the problem has been corrected.
> > >
> > > Another possible solution for this is if you've had the debug log file on and its grown too
> > > big. To correct, go to your My Documents\My Received Folder and if you have a MsnMsgr.txt
> > > file, delete it and then try signing in. If this works, be sure to click the Tools menu,
> > > then Options, Connection category, then Advanced Settings button, and uncheck the box under
> > > 'Connection Logging'.
> > >
> > > --
> > > Jonathan Kay
> > > Microsoft MVP - Windows Messenger/MSN Messenger/Windows Live Messenger
> > > Associate Expert
> > > http://www.microsoft.com/windowsxp/expertzone/
> > > Messenger Resources - http://messenger.jonathankay.com
> > > All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> > > You *must* contact me for redistribution rights.
> > > --
> > >
> > >
> > >
> > > "Wilbert" > wrote in message
> > > ...
> > > > Hello!
> > > >
> > > > Recently, I started having problems with my MSN 7.5. When I click on the
> > > > shortcut, it opens and I see it appear in the taskbar. However, when trying
> > > > to sign in, it says "Signing in" and then after about 20-30 seconds it
> > > > crashes and I get a message
> > > >
> > > > Messenger has encountered a problem and needs to close. We are sorry for the
> > > > inconvenience.
> > > >
> > > > When I click "Click here" in order to see the details it tells me
> > > >
> > > > AppName: msnmsgr.exe AppVer: 7.5.324.0 ModName: msnmsgr.exe
> > > > ModVer: 7.5.324.0 Offset: 00209a68
> > > >
> > > > I tried uninstalling and reinstalling MSN as well as downloading a different
> > > > version.
> > > > Also, I tried registering varioius .dll files and removing the MSN Messenger
> > > > folder. However, there is no success whatsoever.
> > > >
> > > > I am running Windows XP and am connecting through a modem(dial-up). Also
> > > > when I check the connectivity, it say me: "Your gateway appear to be
> > > > offline".
> > > >
> > > >
> > > > Please help!!!
> > > > Any help and advise would be appreciated.
> > > >
> > >
> > >
> > >