Cannot open Microsoft Word on XP

[dbear]

New problem: When I try to open Word I get an error
message.I sent the error report to Microsoft and was
directed to the Online Crash site where I was instructed
to do a download. The problem remained. I have tried
system restore and Removing and then installing Word.
Nothing has worked.

Any Ideas?

dbear

[Gerry Cornell]

Could be a corrupted normal.dot file.

http://www.mvps.org/word/FAQs/AppErrors/ProbsOpeningWord.htm

Otherwise post a copy of the error message.

1. To open Event Viewer, click Start, click Control Panel, double-click =
Administrative Tools, double-click Event Viewer and select System for =
system errors or Application for application errors. Look for Error in =
the Type column and double click on Error to reveal a Description of the =
error. This can be copied by using Clipboard Viewer (see later).
=20
2. Part of the Description of the error will include a link, which you =
should double click for further information and you can copy using copy =
and paste.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

3. For some errors you will find "+ Related Knowledge Base Article", =
which if double clicked takes you to the Knowledge Base Article =
containing a suggested solution.

There always seems to be a step 2 but not always a step 3.=20

A tip for posting copies of Error Reports (Step 1). Run Event Viewer and =
double click on the error you want to copy. In the window which appears =
is a button resembling two pages. Double click the button and close =
Event Viewer. Now start your message ( email )and do a paste into the =
body of the message. This will paste the info from the Event Viewer =
Error Report complete with links into the message. Make sure this is the =
first paste after exiting from Event Viewer. It can be helpful to place =
a shortcut to Event Viewer on your Desktop.

=20
~~~~~~


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any=20
suggested solution worked for you.
http://dts-l.org/goodpost.htm
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"dbear" > wrote in message =
...
>=20
> New problem: When I try to open Word I get an error=20
> message.I sent the error report to Microsoft and was=20
> directed to the Online Crash site where I was instructed=20
> to do a download. The problem remained. I have tried=20
> system restore and Removing and then installing Word.=20
> Nothing has worked.
>=20
> Any Ideas?
>=20
> dbear