Administrator access denied

[frostbite]

My new Dell computer won't let me Administate. After changing the name and
password of the administrator my computer won't let me access the
Administrator. During log in the local computer rejects the old and new name
and password. Another box appears stating that the local group policy won't
work interactually. Only one user is available which doesn't have access to
anything secure. Any suggestions?
Cheers
Frostbite

[Montreal MCSA]

Hi Frostbite,

It sounds to me like you are using the Welcome Screen for your logon. Try
this:

1. Press Ctrl-Alt-Delete to change login modes.
2. Try the username and password you supplied, and if that doesn't work try
Administrator and the password.

Good luck!

M
--
MDG, MCSA
MCSA (2003), MCSA (2000)
Certified Small Business Specialist
Visit my blog at www.mitpro.ca/Blogs/tabid/55/BlogID/2/Default.aspx


"frostbite" wrote:

> My new Dell computer won't let me Administate. After changing the name and
> password of the administrator my computer won't let me access the
> Administrator. During log in the local computer rejects the old and new name
> and password. Another box appears stating that the local group policy won't
> work interactually. Only one user is available which doesn't have access to
> anything secure. Any suggestions?
> Cheers
> Frostbite

[Steven L Umbach]

With the account you can logon with run the command at the command prompt
net localgroup administrators to see what users are in the administrators
group and try to logon as those users with your password. Maybe you renamed
it to something you did not expect. If all else fails see the link below on
how to proceed.

Steve

http://www.petri.co.il/forgot_administrator_password.htm

"frostbite" > wrote in message
...
> My new Dell computer won't let me Administate. After changing the name and
> password of the administrator my computer won't let me access the
> Administrator. During log in the local computer rejects the old and new
> name
> and password. Another box appears stating that the local group policy
> won't
> work interactually. Only one user is available which doesn't have access
> to
> anything secure. Any suggestions?
> Cheers
> Frostbite

[akpud]

Thanks Steve.

When I checked the User Accounts - there is only me, listing me as "Computer
Administrator". There are no other users. I run frequent scans of my system
and have not found any malware - although I can't be sure if something hasn't
gotten past me. Since I'm not a power user - can you carefully specify the
steps I need to take to follow your advice - one more thing - I have no idea
what the Admin Password is anymore.

Thanks,
AK



"Steven L Umbach" wrote:

> With the account you can logon with run the command at the command prompt
> net localgroup administrators to see what users are in the administrators
> group and try to logon as those users with your password. Maybe you renamed
> it to something you did not expect. If all else fails see the link below on
> how to proceed.
>
> Steve
>
> http://www.petri.co.il/forgot_administrator_password.htm
>
> "frostbite" > wrote in message
> ...
> > My new Dell computer won't let me Administate. After changing the name and
> > password of the administrator my computer won't let me access the
> > Administrator. During log in the local computer rejects the old and new
> > name
> > and password. Another box appears stating that the local group policy
> > won't
> > work interactually. Only one user is available which doesn't have access
> > to
> > anything secure. Any suggestions?
> > Cheers
> > Frostbite
>
>
>

[Steven L Umbach]

When you run the command net user username where username is the logon name
for your user account it show the account is active. You can enter cmd.exe
in the run box and then hit OK to open a command window if you are unsure of
how to do that. Below is what the output of that command should show. If the
administrator account is not active then you need to boot into Safe Mode to
logon and use it assuming you know the password which may be blank. In XP
Home you can only logon to the built in administrator account in Safe Mode.
If you can not logon as any administrator account then proceed as explained
in the link below which has pretty good instructions on a couple of ways to
help you do what is needed to gain access to your operating system again
including uploading your password hashes to a website that will attempt to
crack them for you.

Steve

http://www.petri.co.il/forgot_administrator_password.htm
http://www.loginrecovery.com/ --- Submit your password hashes here as per
their instructions using their floppy disk utility.
http://support.microsoft.com/kb/315222/ --- XP Safe Mode

D:\Documents and Settings\Steve>net user administrator
User name Administrator
Full Name
Comment Built-in account for administering the
computer/
ain
User's comment
Country code 000 (System Default)
Account active Yes
Account expires Never

Password last set 7/26/2006 11:16 AM
Password expires Never
Password changeable 7/26/2006 11:16 AM
Password required Yes
User may change password Yes

Workstations allowed All
Logon script
User profile
Home directory
Last logon 7/11/2006 12:52 PM

Logon hours allowed All

Local Group Memberships *Administrators
Global Group memberships *None
The command completed successfully.
"akpud" > wrote in message
...
> Thanks Steve.
>
> When I checked the User Accounts - there is only me, listing me as
> "Computer
> Administrator". There are no other users. I run frequent scans of my
> system
> and have not found any malware - although I can't be sure if something
> hasn't
> gotten past me. Since I'm not a power user - can you carefully specify
> the
> steps I need to take to follow your advice - one more thing - I have no
> idea
> what the Admin Password is anymore.
>
> Thanks,
> AK
>
>
>
> "Steven L Umbach" wrote:
>
>> With the account you can logon with run the command at the command prompt
>> net localgroup administrators to see what users are in the administrators
>> group and try to logon as those users with your password. Maybe you
>> renamed
>> it to something you did not expect. If all else fails see the link below
>> on
>> how to proceed.
>>
>> Steve
>>
>> http://www.petri.co.il/forgot_administrator_password.htm
>>
>> "frostbite" > wrote in message
>> ...
>> > My new Dell computer won't let me Administate. After changing the name
>> > and
>> > password of the administrator my computer won't let me access the
>> > Administrator. During log in the local computer rejects the old and new
>> > name
>> > and password. Another box appears stating that the local group policy
>> > won't
>> > work interactually. Only one user is available which doesn't have
>> > access
>> > to
>> > anything secure. Any suggestions?
>> > Cheers
>> > Frostbite
>>
>>
>>

[akpud]

Hi Steven - again, thanks for your advice. Looks like I have found the
problem...............

I run Diamond's Process Guard and it was blocking access to the Registry
(which is what it is supposed to do) even after I exited the program. This
morning I left it running but stopped all services and then AVG installed
properly.

Thanks again for your help.

AK


"Steven L Umbach" wrote:

> When you run the command net user username where username is the logon name
> for your user account it show the account is active. You can enter cmd.exe
> in the run box and then hit OK to open a command window if you are unsure of
> how to do that. Below is what the output of that command should show. If the
> administrator account is not active then you need to boot into Safe Mode to
> logon and use it assuming you know the password which may be blank. In XP
> Home you can only logon to the built in administrator account in Safe Mode.
> If you can not logon as any administrator account then proceed as explained
> in the link below which has pretty good instructions on a couple of ways to
> help you do what is needed to gain access to your operating system again
> including uploading your password hashes to a website that will attempt to
> crack them for you.
>
> Steve
>
> http://www.petri.co.il/forgot_administrator_password.htm
> http://www.loginrecovery.com/ --- Submit your password hashes here as per
> their instructions using their floppy disk utility.
> http://support.microsoft.com/kb/315222/ --- XP Safe Mode
>
> D:\Documents and Settings\Steve>net user administrator
> User name Administrator
> Full Name
> Comment Built-in account for administering the
> computer/
> ain
> User's comment
> Country code 000 (System Default)
> Account active Yes
> Account expires Never
>
> Password last set 7/26/2006 11:16 AM
> Password expires Never
> Password changeable 7/26/2006 11:16 AM
> Password required Yes
> User may change password Yes
>
> Workstations allowed All
> Logon script
> User profile
> Home directory
> Last logon 7/11/2006 12:52 PM
>
> Logon hours allowed All
>
> Local Group Memberships *Administrators
> Global Group memberships *None
> The command completed successfully.
> "akpud" > wrote in message
> ...
> > Thanks Steve.
> >
> > When I checked the User Accounts - there is only me, listing me as
> > "Computer
> > Administrator". There are no other users. I run frequent scans of my
> > system
> > and have not found any malware - although I can't be sure if something
> > hasn't
> > gotten past me. Since I'm not a power user - can you carefully specify
> > the
> > steps I need to take to follow your advice - one more thing - I have no
> > idea
> > what the Admin Password is anymore.
> >
> > Thanks,
> > AK
> >
> >
> >
> > "Steven L Umbach" wrote:
> >
> >> With the account you can logon with run the command at the command prompt
> >> net localgroup administrators to see what users are in the administrators
> >> group and try to logon as those users with your password. Maybe you
> >> renamed
> >> it to something you did not expect. If all else fails see the link below
> >> on
> >> how to proceed.
> >>
> >> Steve
> >>
> >> http://www.petri.co.il/forgot_administrator_password.htm
> >>
> >> "frostbite" > wrote in message
> >> ...
> >> > My new Dell computer won't let me Administate. After changing the name
> >> > and
> >> > password of the administrator my computer won't let me access the
> >> > Administrator. During log in the local computer rejects the old and new
> >> > name
> >> > and password. Another box appears stating that the local group policy
> >> > won't
> >> > work interactually. Only one user is available which doesn't have
> >> > access
> >> > to
> >> > anything secure. Any suggestions?
> >> > Cheers
> >> > Frostbite
> >>
> >>
> >>
>
>
>

[Steven L Umbach]

That would do it! Thanks for reporting back what you found and the solution.

Steve


"akpud" > wrote in message
...
> Hi Steven - again, thanks for your advice. Looks like I have found the
> problem...............
>
> I run Diamond's Process Guard and it was blocking access to the Registry
> (which is what it is supposed to do) even after I exited the program.
> This
> morning I left it running but stopped all services and then AVG installed
> properly.
>
> Thanks again for your help.
>
> AK
>
>
> "Steven L Umbach" wrote:
>
>> When you run the command net user username where username is the logon
>> name
>> for your user account it show the account is active. You can enter
>> cmd.exe
>> in the run box and then hit OK to open a command window if you are unsure
>> of
>> how to do that. Below is what the output of that command should show. If
>> the
>> administrator account is not active then you need to boot into Safe Mode
>> to
>> logon and use it assuming you know the password which may be blank. In XP
>> Home you can only logon to the built in administrator account in Safe
>> Mode.
>> If you can not logon as any administrator account then proceed as
>> explained
>> in the link below which has pretty good instructions on a couple of ways
>> to
>> help you do what is needed to gain access to your operating system again
>> including uploading your password hashes to a website that will attempt
>> to
>> crack them for you.
>>
>> Steve
>>
>> http://www.petri.co.il/forgot_administrator_password.htm
>> http://www.loginrecovery.com/ --- Submit your password hashes here as
>> per
>> their instructions using their floppy disk utility.
>> http://support.microsoft.com/kb/315222/ --- XP Safe Mode
>>
>> D:\Documents and Settings\Steve>net user administrator
>> User name Administrator
>> Full Name
>> Comment Built-in account for administering the
>> computer/
>> ain
>> User's comment
>> Country code 000 (System Default)
>> Account active Yes
>> Account expires Never
>>
>> Password last set 7/26/2006 11:16 AM
>> Password expires Never
>> Password changeable 7/26/2006 11:16 AM
>> Password required Yes
>> User may change password Yes
>>
>> Workstations allowed All
>> Logon script
>> User profile
>> Home directory
>> Last logon 7/11/2006 12:52 PM
>>
>> Logon hours allowed All
>>
>> Local Group Memberships *Administrators
>> Global Group memberships *None
>> The command completed successfully.
>> "akpud" > wrote in message
>> ...
>> > Thanks Steve.
>> >
>> > When I checked the User Accounts - there is only me, listing me as
>> > "Computer
>> > Administrator". There are no other users. I run frequent scans of my
>> > system
>> > and have not found any malware - although I can't be sure if something
>> > hasn't
>> > gotten past me. Since I'm not a power user - can you carefully specify
>> > the
>> > steps I need to take to follow your advice - one more thing - I have no
>> > idea
>> > what the Admin Password is anymore.
>> >
>> > Thanks,
>> > AK
>> >
>> >
>> >
>> > "Steven L Umbach" wrote:
>> >
>> >> With the account you can logon with run the command at the command
>> >> prompt
>> >> net localgroup administrators to see what users are in the
>> >> administrators
>> >> group and try to logon as those users with your password. Maybe you
>> >> renamed
>> >> it to something you did not expect. If all else fails see the link
>> >> below
>> >> on
>> >> how to proceed.
>> >>
>> >> Steve
>> >>
>> >> http://www.petri.co.il/forgot_administrator_password.htm
>> >>
>> >> "frostbite" > wrote in message
>> >> ...
>> >> > My new Dell computer won't let me Administate. After changing the
>> >> > name
>> >> > and
>> >> > password of the administrator my computer won't let me access the
>> >> > Administrator. During log in the local computer rejects the old and
>> >> > new
>> >> > name
>> >> > and password. Another box appears stating that the local group
>> >> > policy
>> >> > won't
>> >> > work interactually. Only one user is available which doesn't have
>> >> > access
>> >> > to
>> >> > anything secure. Any suggestions?
>> >> > Cheers
>> >> > Frostbite
>> >>
>> >>
>> >>
>>
>>
>>