can't install hp printer

[Girdwood]

I am trying to install an HP color LaserJet 2550 printer on my new Dell
Inspiron E1505 laptop with Windows XP. I am installing from the installation
CD that came with the printer. I had no problem installing the same printer
on my old computer a year ago.

Now however I get the following error mesage:

Cannot install hardware. There was a problem installing this hardware: hp
color LaserJet 2550 series. An error occurred during installation of the
device. There is no driver selected for the device information set or
element.


I have tried installing numerous times and keep getting the same message.
Any suggestions would be greatly appreciated.

Thanks.

[Ted Zieglar]

Are you using the XP version of your printer driver?

---
Ted Zieglar
"Backup is a computer user's best friend."

Girdwood wrote:
> I am trying to install an HP color LaserJet 2550 printer on my new Dell
> Inspiron E1505 laptop with Windows XP. I am installing from the installation
> CD that came with the printer. I had no problem installing the same printer
> on my old computer a year ago.
>
> Now however I get the following error mesage:
>
> Cannot install hardware. There was a problem installing this hardware: hp
> color LaserJet 2550 series. An error occurred during installation of the
> device. There is no driver selected for the device information set or
> element.
>
>
> I have tried installing numerous times and keep getting the same message.
> Any suggestions would be greatly appreciated.
>
> Thanks.

[Jim Macklin]

Did you install the software before connecting the printer?



"Girdwood" > wrote in
message
...
|I am trying to install an HP color LaserJet 2550 printer on
my new Dell
| Inspiron E1505 laptop with Windows XP. I am installing
from the installation
| CD that came with the printer. I had no problem
installing the same printer
| on my old computer a year ago.
|
| Now however I get the following error mesage:
|
| Cannot install hardware. There was a problem installing
this hardware: hp
| color LaserJet 2550 series. An error occurred during
installation of the
| device. There is no driver selected for the device
information set or
| element.
|
|
| I have tried installing numerous times and keep getting
the same message.
| Any suggestions would be greatly appreciated.
|
| Thanks.

[Girdwood]

Not sure what that means. I am using the installation CD that came in the
box with the HP printer.

"Ted Zieglar" wrote:

> Are you using the XP version of your printer driver?
>
> ---
> Ted Zieglar
> "Backup is a computer user's best friend."
>
> Girdwood wrote:
> > I am trying to install an HP color LaserJet 2550 printer on my new Dell
> > Inspiron E1505 laptop with Windows XP. I am installing from the installation
> > CD that came with the printer. I had no problem installing the same printer
> > on my old computer a year ago.
> >
> > Now however I get the following error mesage:
> >
> > Cannot install hardware. There was a problem installing this hardware: hp
> > color LaserJet 2550 series. An error occurred during installation of the
> > device. There is no driver selected for the device information set or
> > element.
> >
> >
> > I have tried installing numerous times and keep getting the same message.
> > Any suggestions would be greatly appreciated.
> >
> > Thanks.
>

[Ted Zieglar]

If you want the printer to work with Windows XP, you need to use a
Windows XP-compatible driver. Check the documentation that came with the
CD to see if it is Windows XP-compatible. If not, you may be able to
dowbload the proper driver from HP's website.

---
Ted Zieglar
"Backup is a computer user's best friend."

Girdwood wrote:
> Not sure what that means. I am using the installation CD that came in the
> box with the HP printer.
>
> "Ted Zieglar" wrote:
>
>> Are you using the XP version of your printer driver?
>>
>> ---
>> Ted Zieglar
>> "Backup is a computer user's best friend."
>>
>> Girdwood wrote:
>>> I am trying to install an HP color LaserJet 2550 printer on my new Dell
>>> Inspiron E1505 laptop with Windows XP. I am installing from the installation
>>> CD that came with the printer. I had no problem installing the same printer
>>> on my old computer a year ago.
>>>
>>> Now however I get the following error mesage:
>>>
>>> Cannot install hardware. There was a problem installing this hardware: hp
>>> color LaserJet 2550 series. An error occurred during installation of the
>>> device. There is no driver selected for the device information set or
>>> element.
>>>
>>>
>>> I have tried installing numerous times and keep getting the same message.
>>> Any suggestions would be greatly appreciated.
>>>
>>> Thanks.

[Girdwood]

I just checked documentation on the CD and it lists Windows XP among the
printer drivers included on the CD-ROM.

"Ted Zieglar" wrote:

> If you want the printer to work with Windows XP, you need to use a
> Windows XP-compatible driver. Check the documentation that came with the
> CD to see if it is Windows XP-compatible. If not, you may be able to
> dowbload the proper driver from HP's website.
>
> ---
> Ted Zieglar
> "Backup is a computer user's best friend."
>
> Girdwood wrote:
> > Not sure what that means. I am using the installation CD that came in the
> > box with the HP printer.
> >
> > "Ted Zieglar" wrote:
> >
> >> Are you using the XP version of your printer driver?
> >>
> >> ---
> >> Ted Zieglar
> >> "Backup is a computer user's best friend."
> >>
> >> Girdwood wrote:
> >>> I am trying to install an HP color LaserJet 2550 printer on my new Dell
> >>> Inspiron E1505 laptop with Windows XP. I am installing from the installation
> >>> CD that came with the printer. I had no problem installing the same printer
> >>> on my old computer a year ago.
> >>>
> >>> Now however I get the following error mesage:
> >>>
> >>> Cannot install hardware. There was a problem installing this hardware: hp
> >>> color LaserJet 2550 series. An error occurred during installation of the
> >>> device. There is no driver selected for the device information set or
> >>> element.
> >>>
> >>>
> >>> I have tried installing numerous times and keep getting the same message.
> >>> Any suggestions would be greatly appreciated.
> >>>
> >>> Thanks.
>

[Girdwood]

No. The printer must be connected and powered on, in order to run the
installation according to the Hardware Install Wizard. The new hardware
wizard is correctly identifying the hardware, but then it won't install the
software.

"Jim Macklin" wrote:

> Did you install the software before connecting the printer?
>
>
>
> "Girdwood" > wrote in
> message
> ...
> |I am trying to install an HP color LaserJet 2550 printer on
> my new Dell
> | Inspiron E1505 laptop with Windows XP. I am installing
> from the installation
> | CD that came with the printer. I had no problem
> installing the same printer
> | on my old computer a year ago.
> |
> | Now however I get the following error mesage:
> |
> | Cannot install hardware. There was a problem installing
> this hardware: hp
> | color LaserJet 2550 series. An error occurred during
> installation of the
> | device. There is no driver selected for the device
> information set or
> | element.
> |
> |
> | I have tried installing numerous times and keep getting
> the same message.
> | Any suggestions would be greatly appreciated.
> |
> | Thanks.
>
>
>

[Jim Macklin]

It's been awhile since I last installed an HP printer, but
If I remember correctly, you put the CD in the drive, and it
prompts you to make the connection and turn the printer ON.
Then it completes the installation. If you connect the
printer, the sequence is doesn't start.

Use the device manager to clear the printer and the USB
ports, then start with the CD and don't connect the printer
until told to do so by the software.



"Girdwood" > wrote in
message
...
| No. The printer must be connected and powered on, in
order to run the
| installation according to the Hardware Install Wizard.
The new hardware
| wizard is correctly identifying the hardware, but then it
won't install the
| software.
|
| "Jim Macklin" wrote:
|
| > Did you install the software before connecting the
printer?
| >
| >
| >
| > "Girdwood" > wrote in
| > message
| >
...
| > |I am trying to install an HP color LaserJet 2550
printer on
| > my new Dell
| > | Inspiron E1505 laptop with Windows XP. I am
installing
| > from the installation
| > | CD that came with the printer. I had no problem
| > installing the same printer
| > | on my old computer a year ago.
| > |
| > | Now however I get the following error mesage:
| > |
| > | Cannot install hardware. There was a problem
installing
| > this hardware: hp
| > | color LaserJet 2550 series. An error occurred during
| > installation of the
| > | device. There is no driver selected for the device
| > information set or
| > | element.
| > |
| > |
| > | I have tried installing numerous times and keep
getting
| > the same message.
| > | Any suggestions would be greatly appreciated.
| > |
| > | Thanks.
| >
| >
| >

[Jim Macklin]

HP Color LaserJet 2550 Series Printer - Hardware
Installation


In this

The HP Color LaserJet 2550n printer includes all
of the features of the HP Color LaserJet 2550L printer, plus
a 250-sheet tray (Tray 2) and an HP Jetdirect internal print
server (supporting the TCP/IP protocol only).

Figure 2: HP Color LaserJet 2550n




Checking the package contents
The following figure shows the items packaged
with the device:


Figure 3: Package contents


1 - Printer

2 - Power cable

3 - CD-ROM (includes the User Guide and printer
software)

4 - Getting Started Guide

5 - Imaging drum

6 - Four print cartridges: yellow (Y), magenta
(M), cyan (C), and black (K)


NOTE: Parallel and USB cables are not
included.


Minimum system requirements
For information about minimum system
requirements see the outside of the box in which the printer
shipped, or see the Readme on the CD-ROM.


Prepare the location
Select a sturdy, level surface in a
well-ventilated, dust-free area. Make sure there is enough
space around the printer so that the air vents on the left
side and rear of the printer are not blocked. If the
optional 500- sheet tray (Tray 3) has also been purchased,
it is 138 mm (5.43 inches) high.

Figure 4: Required space





NOTE: When preparing a location for the HP
color LaserJet 2550L printer, make sure that the surface on
which the printer is being placed is larger than the bottom
of the printer. No portion of the printer base should extend
past the surface on which it rests.

If an optional 250-sheet tray (Tray 2) or an
optional 500-sheet tray (Tray 3) have been purchased, see
the documentation that was provided with the tray in order
to install it.

Figure 5: Optional components




Regulate the environment
Do not place the printer in direct sunlight or
an area that has abrupt temperature and humidity changes.
Recommended ranges are 20 to 27 degrees C (68 to 81 degrees
F) and 20 to 70% relative humidity.

Figure 6: Do not place in direct sunlight




Locating the printer parts
The following figure displays the printer part
locations.


Figure 7: Printer part locations


1 - Power switch

2 - Top output bin

3 - Control panel

4 - Top cover

5 - Tray 1

6 - Optional tray 2 (2550n model)

7 - Dual inline memory module (DIMM) access door

8 - Interface ports

9 - Rear output door

10 - Power connector



Understanding the control panel
The following figure displays the control panel
layout.


Figure 8: Control panel


1 - Print-cartridge lights

2 - ROTATE CAROUSEL button

3 - Imaging drum light

4 - CANCEL JOB button

5 - Attention light (amber)

6 - Ready light (green)

7 - Go light (green) and GO button



Removing the packing materials
Remove all orange tape from the printer.

Figure 9: Packing tape




Removing the shipping locks
Open optional Tray 2 (HP Color LaserJet 2550n
printer only), and then remove the orange shipping lock
inside the tray.

Figure 10: Removing the shipping lock




Adjusting the guides on optional Tray 2
Follow the instructions provided below to adjust
the optional Tray 2 media guides:

1.. Pull the tray out of the printer.

2.. Move the blue width guides to match the
paper size being loaded.

Figure 11: Adjusting Tray 2 guides


3.. Extend the rear of the tray until the
arrow points to the paper size being loaded.



Loading paper in Tray 2
Follow the instructions provided below to load
paper in Tray 2:


NOTE: Never fan paper before loading it.


1.. Load the paper with the side to be printed
face-down, with the top edge toward the front.

Figure 12: Loading paper in Tray 2


2.. Make sure the paper is flat at all corners
and below the height marks.

3.. Push down on the paper to lock the metal
plate in the tray into place.

Figure 13: Securing paper and loading Tray 2
in printer


4.. Slide the tray back into the printer.



Connecting the power cable and turning on the
printer
Follow the instructions provided below to
provide power to the printer:


NOTE: Do not connect the printer to a computer
at this time.


1.. Connect the power cable between the power
connector on the back of the printer and an AC outlet.

Figure 14: Connecting power


2.. Press the power switch on the left side of
the printer.



Installing the imaging drum
Follow the instructions provided below to
install the imaging drum:

1.. Remove the imaging drum from its
packaging.

Figure 15: Removing shipping materials



2.. Place the imaging drum on a firm surface,
and then pull the orange rings to remove the shipping pins.

3.. Remove the orange shipping lock on each
end of the imaging drum.

4.. Remove the two orange shipping spacers.

5.. Remove the orange cover from the imaging
drum.

Figure 16: Removing cover and opening print
cartridge door



CAUTION: Do not touch the surface of the
white roller or expose the roller to light for an extended
period of time. Doing so could cause print-quality issues.

6.. Open the top cover of the printer.


NOTE: To avoid damaging the imaging drum,
make sure that the cover is completely open.

7.. Align the green arrows on the side of the
imaging drum with the green arrows inside the printer.

Figure 17: Aligning the green arrows



8.. Lower the imaging drum into the printer,
slightly rotate the imaging drum toward the front of the
printer, and then press it firmly into place.

Figure 18: Inserting imaging drum





Installing the print cartridges
Follow the instructions provided below to
install the print cartridges:

1.. Look inside the printer on the right to
see which print-cartridge slot is in the access position.

Figure 19: Viewing print cartridge slot



2.. Locate the color of print cartridge that
matches the color of the slot, and then remove the print
cartridge from its packaging.

3.. Remove the orange cover from the print
cartridge.

Figure 20: Removing shipping material



4.. Place the print cartridge on a flat
surface, and then pull the orange tab straight out to remove
the sealing tape completely.



CAUTION: Do not touch the surface of the
roller, or print-quality issues can occur.



CAUTION: If toner gets on clothing, wipe the
toner off with a clean cloth, wash the items in cold water,
and then air dry the items. Using hot water or heat from a
dryer will set the toner in the fabric.

5.. Squeeze the blue release levers on the
print cartridge, holding it with the roller facing the front
of the printer. Lower the cartridge straight down into the
carousel until it is firmly in place.

Figure 21: Inserting print cartridge



6.. Close the top cover. When the green Go
light begins blinking, press (ROTATE CAROUSEL). Repeat this
process to install the other three print cartridges.

Figure 22: Pressing control panel





Bringing the printer to the Ready state
Close the top cover, and then press (GO). For
approximately two minutes, the control panel lights flash in
sequence, and then the green Ready light turns on.

Figure 23: Pressing (GO




Printing a Demo page
With the Ready light on, press (GO) to print a
Demo page, which verifies that the printer works.

Figure 24: Pressing (GO



NOTE: If the page does not print, reconnect
the power cable. Make sure the Ready light is on and no
other lights are on or blinking. Make sure paper is loaded
and supplies are installed correctly.


Choosing one of these installations
To connect directly for Windows, click here to
go to "Connect directly for Windows" .

To install for a network, click here to go to
"Install for a network" .

If the "New Hardware Found" message is on the
computer screen, click here to go to "Plug and Play" .

To install only the printer driver for Windows
NT 4.0, click here to go to "Install the printer driver only
(Windows NT 4.0)" .

To connect directly for Macintosh, click here to
go to "Connect directly to a Macintosh" .

To connect to a Macintosh on a network, click
here to go to "Connect to a Macintosh on a network" .


Connecting directly for Windows
Follow the instructions provided below to
install the printer software through a directly-connected
Windows computer:

1.. Place the CD in the CD-ROM drive.

2.. On the Welcome screen, click Install
Printer. The Setup Wizard appears.


NOTE: If the Welcome screen does not appear,
click Start, and then click Run. Type X:hpsetup (replace "X"
with the CD-ROM drive letter), and then click OK.

3.. Follow the onscreen instructions. When
prompted, connect either a parallel cable or a USB cable
between the printer and the computer.



NOTE: Parallel and USB cables are not
included.

Use an IEEE 1284-compliant parallel cable or a
standard USB cable not longer than 5 meters.

Figure 25: Connecting cable



4.. Click Finish. If prompted, restart the
computer.

5.. Go to Step 25.



Installing for a network
Follow the instructions provided below to
install the printer software for a network:


NOTE: The HP Color LaserJet 2550Ln and 2550n
printers have an HP Jetdirect internal print server
(supporting the TCP/IP protocol only) for network
connection. For a 10/100Base-T network, connect a
twisted-pair network cable between the printer port and an
active network port.
Figure 26: Connecting network cable



Make sure the Ready light is on. Press (GO) and
(CANCEL JOB) simultaneously to print a Configuration page,
an HP Jetdirect page, and a Supplies Status page. On the HP
Jetdirect page, locate the printer's IP address (circled in
the illustration above).


NOTE: If no HP Jetdirect page was printed,
wait 30 seconds for the network card to initialize, and then
try to print the page again.

Install the network software.

1.. Place the CD in the CD-ROM drive, and then
follow the onscreen instructions.

2.. Click Finish, restart the computer, and
then click here to go to "Testing the software installation"
below .



Plug and Play
If a parallel or USB cable was connected to a
Windows computer before installing the software, the "New
Hardware Found" message appears when the computer is turned
on.


Figure 27: Connecting cable for plug and play




Windows 98 and Me


1.. Click Search CD-ROM drive, click Next,
and follow the instructions.

2.. Click here to go to "Testing the
software installation" below .



Windows 2000 and XP


1.. Click Search.

2.. On the Located Driver Files screen,
select the Specify a Location checkbox, clear all of the
other check boxes, and then click Next.

3.. Type X:\ (replace "X" with the CD-drive
letter), and then click Next.

4.. Follow the onscreen instructions, and
then click Finish.

5.. Click here to go to "Testing the
software installation" below.






"Girdwood" > wrote in
message
...
| No. The printer must be connected and powered on, in
order to run the
| installation according to the Hardware Install Wizard.
The new hardware
| wizard is correctly identifying the hardware, but then it
won't install the
| software.
|
| "Jim Macklin" wrote:
|
| > Did you install the software before connecting the
printer?
| >
| >
| >
| > "Girdwood" > wrote in
| > message
| >
...
| > |I am trying to install an HP color LaserJet 2550
printer on
| > my new Dell
| > | Inspiron E1505 laptop with Windows XP. I am
installing
| > from the installation
| > | CD that came with the printer. I had no problem
| > installing the same printer
| > | on my old computer a year ago.
| > |
| > | Now however I get the following error mesage:
| > |
| > | Cannot install hardware. There was a problem
installing
| > this hardware: hp
| > | color LaserJet 2550 series. An error occurred during
| > installation of the
| > | device. There is no driver selected for the device
| > information set or
| > | element.
| > |
| > |
| > | I have tried installing numerous times and keep
getting
| > the same message.
| > | Any suggestions would be greatly appreciated.
| > |
| > | Thanks.
| >
| >
| >

[DL]

You install the printer as per HP instructions, not win wizard

"Girdwood" > wrote in message
...
> No. The printer must be connected and powered on, in order to run the
> installation according to the Hardware Install Wizard. The new hardware
> wizard is correctly identifying the hardware, but then it won't install
the
> software.
>
> "Jim Macklin" wrote:
>
> > Did you install the software before connecting the printer?
> >
> >
> >
> > "Girdwood" > wrote in
> > message
> > ...
> > |I am trying to install an HP color LaserJet 2550 printer on
> > my new Dell
> > | Inspiron E1505 laptop with Windows XP. I am installing
> > from the installation
> > | CD that came with the printer. I had no problem
> > installing the same printer
> > | on my old computer a year ago.
> > |
> > | Now however I get the following error mesage:
> > |
> > | Cannot install hardware. There was a problem installing
> > this hardware: hp
> > | color LaserJet 2550 series. An error occurred during
> > installation of the
> > | device. There is no driver selected for the device
> > information set or
> > | element.
> > |
> > |
> > | I have tried installing numerous times and keep getting
> > the same message.
> > | Any suggestions would be greatly appreciated.
> > |
> > | Thanks.
> >
> >
> >

[Girdwood]

The problem is that the HP install disc cannot locate the printer. It now
just goes into an endless search and never comes out of it.

"DL" wrote:

> You install the printer as per HP instructions, not win wizard
>
> "Girdwood" > wrote in message
> ...
> > No. The printer must be connected and powered on, in order to run the
> > installation according to the Hardware Install Wizard. The new hardware
> > wizard is correctly identifying the hardware, but then it won't install
> the
> > software.
> >
> > "Jim Macklin" wrote:
> >
> > > Did you install the software before connecting the printer?
> > >
> > >
> > >
> > > "Girdwood" > wrote in
> > > message
> > > ...
> > > |I am trying to install an HP color LaserJet 2550 printer on
> > > my new Dell
> > > | Inspiron E1505 laptop with Windows XP. I am installing
> > > from the installation
> > > | CD that came with the printer. I had no problem
> > > installing the same printer
> > > | on my old computer a year ago.
> > > |
> > > | Now however I get the following error mesage:
> > > |
> > > | Cannot install hardware. There was a problem installing
> > > this hardware: hp
> > > | color LaserJet 2550 series. An error occurred during
> > > installation of the
> > > | device. There is no driver selected for the device
> > > information set or
> > > | element.
> > > |
> > > |
> > > | I have tried installing numerous times and keep getting
> > > the same message.
> > > | Any suggestions would be greatly appreciated.
> > > |
> > > | Thanks.
> > >
> > >
> > >
>
>
>

[Yves Leclerc]

You let the CD run and follow the directions for USB installs. It normally
would ask for you to connect the USB cable to the printer.



On 14/09/2006 Girdwood > wrote:
>The problem is that the HP install disc cannot locate the printer. It now
>just goes into an endless search and never comes out of it.
>
>"DL" wrote:
>
>> You install the printer as per HP instructions, not win wizard
>>
>> "Girdwood" > wrote in message
>> ...
>> > No. The printer must be connected and powered on, in order to run the
>> > installation according to the Hardware Install Wizard. The new hardware
>> > wizard is correctly identifying the hardware, but then it won't install
>> the
>> > software.
>> >
>> > "Jim Macklin" wrote:
>> >
>> > > Did you install the software before connecting the printer?
>> > >
>> > >
>> > >
>> > > "Girdwood" > wrote in
>> > > message
>> > > ...
>> > > |I am trying to install an HP color LaserJet 2550 printer on
>> > > my new Dell
>> > > | Inspiron E1505 laptop with Windows XP. I am installing
>> > > from the installation
>> > > | CD that came with the printer. I had no problem
>> > > installing the same printer
>> > > | on my old computer a year ago.
>> > > |
>> > > | Now however I get the following error mesage:
>> > > |
>> > > | Cannot install hardware. There was a problem installing
>> > > this hardware: hp
>> > > | color LaserJet 2550 series. An error occurred during
>> > > installation of the
>> > > | device. There is no driver selected for the device
>> > > information set or
>> > > | element.
>> > > |
>> > > |
>> > > | I have tried installing numerous times and keep getting
>> > > the same message.
>> > > | Any suggestions would be greatly appreciated.
>> > > |
>> > > | Thanks.
>> > >
>> > >
>> > >
>>
>>
>>

--
---

Y.