system restore will not restore at all

[carol]

hello, my dell8200 windowsxp will not restore no matter
what date i try to restore. Please help me i do need it i
am a computer dummy please help

[Jupiter Jones [MVP]]

Carol;
Your system Restore data is most likely corrupted.
Turn off/on System Restore to delete corrupted files:
Start/All Programs/Accessories/System Tools/System Restore.
Click System Restore Settings on left side.
Check "Turn off System Restore", click OK, follow prompts and reboot.
This deletes ALL Restore Points including corruption.
Then go back and turn on system Restore and create a Restore Point.
Otherwise:
http://www.microsoft.com/technet/itcommunity/newsgroups/faqsrwxp.asp

--
Jupiter Jones [MVP]
An easier way to read newsgroup messages:
http://www.microsoft.com/windowsxp/pro/using/newsgroups/setup.asp
http://dts-l.org/index.html


"carol" > wrote in message
...
> hello, my dell8200 windowsxp will not restore no matter
> what date i try to restore. Please help me i do need it i
> am a computer dummy please help

[Bobbie Harder \(MSFT\)]

Hi Carol- There are a couple of things you need to check here to help
determine what the cause is:
Also have a look at the FAQ in the link below for more system restore
requirement detail. If the failures are still occurring please take the
steps to run SRdiag and send us the cab file. keep me posted-
1. To verify that System Restore service is running from Control Panel:

Click Start, Control Panel, then Performance and Maintenance

Click Administrative Tools, Computer Management, then Services and
Applications.

Click Services, and then click System Restore Services. Ensure the service
is set to Automatic and the status is Started

2. To verify that Windows Management Instrumentation Service is running
from Control Panel: Click Start, Control Panel, then Performance and
Maintenance

Click Administrative Tools, Computer Management, then expand Services and
Applications.

Click Services (not WMI Control), and then click Windows Management
Instrumentation (be sure you select this service and not the WMI driver
extensions). Ensure the service is set to Automatic and the status is
Started

3. To verify that Task Scheduler is running from Control Panel:

Click Start, click Control Panel, and then click "Performance and
Maintenance".

Click Administrative Tools, click Computer Management, and then click
Services and Applications.

Click Services, then Task Scheduler service to ensure the Service is set to
Automatic and the status is Started

4. Final Step (run SRDiag to create and then send a .cab file of System
Restore logs to )

Generate a .cab file after a restore fails, which contains the System
Restore log files of what system changes were tracked and restored vs which
were not to help troubleshoot the cause of the restore fail. No personal
data is transported. To generate a system restore Cab file:

Click Start, then Run

Type or paste: %windir%\system32\restore\srdiag.exe and click OK

A command window will open while the Srdiag.exe runs. The command session
will automatically close when complete, and the .cab file will be created in
your Windows\system32\restore directory. This can take several minutes.

To send the .cab file containing change and restore logs to a monitored
Microsoft alias: Send an email directly with your cab attached to
.

Bobbie Harder
PM, System Restore

--
This posting is provided "As Is" with no warranties, and confers no rights.
--
System Restore FAQ:
http://www.microsoft.com/technet/treeview/default.asp?url=/technet/itcommunity/Newsgroups/FAQSRWXP.asp

"carol" > wrote in message
...
> hello, my dell8200 windowsxp will not restore no matter
> what date i try to restore. Please help me i do need it i
> am a computer dummy please help