help and support of windows xp does not work.

[Joao Carlos]

I tried to make the changes wrote by stubbo of oz, but it does not work...
the registry was changed and I got the message "helpctr.exe" not found...
So I found this file and copied to windows directory...
After when I click help and support , nothing happens.....
My windows xp version now is authorized....

[Claymore]

First, make sure you have the file helpctr.exe in the correct folder,
which is:

C:\Windows\PCHealth\HelpCtr\Binaries

If it wasn't in the correct folder, put it there and try again.

Is System Restore an option you can use?

If it's still a no-go you could try to reinstall Help and Support. It's
a bit complicated, so take it step-by-step:

***Reinstall Help and Support***

Step I - Stop Help and Support services

Open the Task Manager with Ctrl+Alt+Del

Click the Processes tab. Click on 'Image Name' at the top of the list
to put the listing in alphabetical order.
Stop any or all of the following processing if the are listed by
right-clicking on each and selecting 'Kill Process':

helpsvc.exe
helphost.exe
helpctr.exe


Step 2 - Reinstall Help and Support

Go to Start => Run and type in "cmd " {without the quotes}

In the window that opens, type in the following lines and press Enter
after each line:
(If you don't want to type them, you could copy each line in turn, and
right-click at the command prompt and select Paste.)
You'll have to be careful that you have all the spaces entered
correctly. In case you have trouble, in the version below the dotted
lines, I've put an astersisk (*) in each place where you have to enter
a space. Maybe this is a two-person job - one to read and one to type.
Of course, you don't type in these asterisks, just enter a space.

net stop helpsvc

cd /d %windir%\pchealth\helpctr

rd packagestore /s /q

rd installedskus /s /q

cd binaries

start /w helpsvc /svchost netsvcs /regserver /install

start /w helpsvc /register

-------------------------------------------------------------------------------

net*stop*helpsvc

cd*/d*%windir%\pchealth\helpctr

rd*packagestore*/s*/q

rd*installedskus*/s*/q

cd*binaries

start*/w*helpsvc*/svchost*netsvcs*/regserver*/install

start*/w*helpsvc*/register

[Will Denny]

Hi

Please try the following link to Kelly's web site:

"Why doesn't Help and Support work?"
http://www.kellys-korner-xp.com/top10faqs.htm

--


Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups

"Joao Carlos" > wrote in message
...
>I tried to make the changes wrote by stubbo of oz, but it does not work...
> the registry was changed and I got the message "helpctr.exe" not found...
> So I found this file and copied to windows directory...
> After when I click help and support , nothing happens.....
> My windows xp version now is authorized....
>