Operating System requirements remote assistance

[~DLC~]

I am running XP Home SP2 with MSN Messenger 7.5.

Do I need XO Pro ?

Need to initiate Remote Assistance.

Should I upgrade to MSN Live ?

[Jonathan Kay [MVP]]

Greetings,

Nope, Home is fine. But you need Windows Messenger installed (just having MSN Messenger or
Windows Live Messenger is not good enough). You can find Windows Messenger here:
http://microsoft.com/downloads/details.aspx?FamilyID=a8d9eb73-5f8c-4b9a-940f-9157a3b3d774

Keep in mind it just has to be installed, then you can use Remote Assistance in 7.5 as per
normal.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"~DLC~" > wrote in message
. ..
I am running XP Home SP2 with MSN Messenger 7.5.

Do I need XO Pro ?

Need to initiate Remote Assistance.

Should I upgrade to MSN Live ?

[Ian]

You could also take a look at VNC. It's slightly slower, but a lot more
dependable. If you take this route then do install the Mirage driver on the
controlled machine, it makes a big difference to performance.

The problem I find with Remote Assistance is its dependencies - if certain
services aren't installed and running (services which ostensibly have no
connection whatsoever with it!) then it just won't work.