Remote Assistance Error

[Will Niccolls]

I've posted this several times in the help_and_support group but haven't
gotten much play. I cannot initiate a remote assistance session to any
computer in our domain. It isn't a Windows Firewall problem. Workstation
firewalls are disabled in our domain by group policy.

I initiate the session from my workstation (as the expert) to any
workstation in the domain, and the error that is generated is:

A program could not start.Please try again. (sic)

Has there been a security update that would affect this operation? Is there
an IE security setting that would prohibit this?

Thanks, Will Niccolls

[Will Niccolls]

Anyone have any ideas on this? Surely I'm not the only one who's seen this
error.


"Will Niccolls" > wrote in message
...
> I've posted this several times in the help_and_support group but haven't
> gotten much play. I cannot initiate a remote assistance session to any
> computer in our domain. It isn't a Windows Firewall problem. Workstation
> firewalls are disabled in our domain by group policy.
>
> I initiate the session from my workstation (as the expert) to any
> workstation in the domain, and the error that is generated is:
>
> A program could not start.Please try again. (sic)
>
> Has there been a security update that would affect this operation? Is
> there an IE security setting that would prohibit this?
>
> Thanks, Will Niccolls
>

[Joe Wright]

Will Niccolls wrote:
> Anyone have any ideas on this? Surely I'm not the only one who's seen this
> error.
>
>
> "Will Niccolls" > wrote in message
> ...
>> I've posted this several times in the help_and_support group but haven't
>> gotten much play. I cannot initiate a remote assistance session to any
>> computer in our domain. It isn't a Windows Firewall problem. Workstation
>> firewalls are disabled in our domain by group policy.
>>
>> I initiate the session from my workstation (as the expert) to any
>> workstation in the domain, and the error that is generated is:
>>
>> A program could not start.Please try again. (sic)
>>
>> Has there been a security update that would affect this operation? Is
>> there an IE security setting that would prohibit this?
>>
>> Thanks, Will Niccolls

The service "Remote Desktop Help Session Manager" requires "RPC Remote
Procedure Call", so I would think both would have to be set to
Automatic, or Manual at least.

--
Joe =o)

[Rock]

"Will Niccolls" wrote

> Anyone have any ideas on this? Surely I'm not the only one who's seen
> this error.
>
> "Will Niccolls" wrote

>> I've posted this several times in the help_and_support group but haven't
>> gotten much play. I cannot initiate a remote assistance session to any
>> computer in our domain. It isn't a Windows Firewall problem.
>> Workstation firewalls are disabled in our domain by group policy.
>>
>> I initiate the session from my workstation (as the expert) to any
>> workstation in the domain, and the error that is generated is:
>>
>> A program could not start.Please try again. (sic)
>>
>> Has there been a security update that would affect this operation? Is
>> there an IE security setting that would prohibit this?

Just for reference the help_and_support group is for the help function in
XP, not for general help questions.

--

Rock [ MVP User/Shell]

[Will Niccolls]

> Just for reference the help_and_support group is for the help function in
> XP, not for general help questions.
>
> --
>
> Rock [ MVP User/Shell]

Thanks for the information. But consider that that since Remote Assistance
is accessed via the Help and Support Menu it would be well within the
purview of such a group.

"
To start Remote Assistance

1.. Click Start, and then click Help and Support.
2.. Click Invite a friend to connect to your computer with Remote
Assistance.