downloading microsoft patch for virus

[Carolyn]

I installed and ran a virus remover for the worm virus.
It seemed to work and my norton antivirus says I have not
virus now. However since my system still shuts down with
message: system shutting down, save everything, NT
Authority, RPC system. I was told I need to install the
patch from microsoft also to fix this. I cannot install
the patch because it says my cryptographic service is not
connected. Yet when I go into my system it shows it
working. I even restarted it to be sure. So then I
downloaded a cryptographic tool to troubleshoot, it
doesn't open and run for me either. Any suggestions on
how I can get the patch to install?

[Ron Martell]

"Carolyn" > wrote:

>I installed and ran a virus remover for the worm virus.
>It seemed to work and my norton antivirus says I have not
>virus now. However since my system still shuts down with
>message: system shutting down, save everything, NT
>Authority, RPC system. I was told I need to install the
>patch from microsoft also to fix this. I cannot install
>the patch because it says my cryptographic service is not
>connected. Yet when I go into my system it shows it
>working. I even restarted it to be sure. So then I
>downloaded a cryptographic tool to troubleshoot, it
>doesn't open and run for me either. Any suggestions on
>how I can get the patch to install?

You Cannot Install Updates or You Are Prompted to Install Updates That
You Have Already Installed
Microsoft Knowledge Base Article - 822798
http://support.microsoft.com?kbid=822798


Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."