Remote Assistance not recognising Messenger

[Shiny]

I have Windows Live Messenger installed and running fine but when I try to
use Remote Assistance through it the Help and Support page says that
Messenger is not installed. I have reinstalled it but it still is not
recognised. I can use Remote Assistance by emailing the file without any
problems but I'd live to get it working through Messenger as it's easier.
Any ideas would be gratefully received.

[Ed Hardee]

What version of Messenger are you running.
You must be running Windows Messenger 5.1 or later.


Shiny wrote:
> I have Windows Live Messenger installed and running fine but when I try to
> use Remote Assistance through it the Help and Support page says that
> Messenger is not installed. I have reinstalled it but it still is not
> recognised. I can use Remote Assistance by emailing the file without any
> problems but I'd live to get it working through Messenger as it's easier.
> Any ideas would be gratefully received.

[Shiny]

Messenger Live Version 8

"Ed Hardee" wrote:

> What version of Messenger are you running.
> You must be running Windows Messenger 5.1 or later.
>
>
> Shiny wrote:
> > I have Windows Live Messenger installed and running fine but when I try to
> > use Remote Assistance through it the Help and Support page says that
> > Messenger is not installed. I have reinstalled it but it still is not
> > recognised. I can use Remote Assistance by emailing the file without any
> > problems but I'd live to get it working through Messenger as it's easier.
> > Any ideas would be gratefully received.
>

[Jason Tsang]

Windows Messenger (not Windows LIVE Messenger) needs to be installed for
Remote Assistance to work.

You can download the latest Windows Messenger version here
Windows Messenger 5.1
http://www.microsoft.com/downloads/details.aspx?FamilyID=a8d9eb73-5f8c-4b9a-940f-9157a3b3d774&DisplayLang=en

Remote Assistance relies on Windows Messenger to be installed.
If Windows Messenger is not installed, Remote Assistance will not work, and
as a result, Windows LIVE Messenger cannot use Remote Assistance. As a
result, you'll need to install Windows Messenger.

--
Jason Tsang - Microsoft MVP

Read my blog for the latest in Media Center topics
(and other topics that interest me)
http://jtsang.blogspot.com

More information by me
http://jtsang.mvps.org
http://www.classicsunveiled.com

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx



"Shiny" > wrote in message
...
> Messenger Live Version 8
>
> "Ed Hardee" wrote:
>
>> What version of Messenger are you running.
>> You must be running Windows Messenger 5.1 or later.
>>
>>
>> Shiny wrote:
>> > I have Windows Live Messenger installed and running fine but when I try
>> > to
>> > use Remote Assistance through it the Help and Support page says that
>> > Messenger is not installed. I have reinstalled it but it still is not
>> > recognised. I can use Remote Assistance by emailing the file without
>> > any
>> > problems but I'd live to get it working through Messenger as it's
>> > easier.
>> > Any ideas would be gratefully received.
>>

[Shiny]

Thank you, it works now. I didn't realise that Messenger and Live Messenger
were different things I thought Live Messenger was just the updated version
of Messenger.

"Jason Tsang" wrote:

> Windows Messenger (not Windows LIVE Messenger) needs to be installed for
> Remote Assistance to work.
>
> You can download the latest Windows Messenger version here
> Windows Messenger 5.1
> http://www.microsoft.com/downloads/details.aspx?FamilyID=a8d9eb73-5f8c-4b9a-940f-9157a3b3d774&DisplayLang=en
>
> Remote Assistance relies on Windows Messenger to be installed.
> If Windows Messenger is not installed, Remote Assistance will not work, and
> as a result, Windows LIVE Messenger cannot use Remote Assistance. As a
> result, you'll need to install Windows Messenger.
>
> --
> Jason Tsang - Microsoft MVP
>
> Read my blog for the latest in Media Center topics
> (and other topics that interest me)
> http://jtsang.blogspot.com
>
> More information by me
> http://jtsang.mvps.org
> http://www.classicsunveiled.com
>
> Find out about the MS MVP Program -
> http://mvp.support.microsoft.com/default.aspx
>
>
>
> "Shiny" > wrote in message
> ...
> > Messenger Live Version 8
> >
> > "Ed Hardee" wrote:
> >
> >> What version of Messenger are you running.
> >> You must be running Windows Messenger 5.1 or later.
> >>
> >>
> >> Shiny wrote:
> >> > I have Windows Live Messenger installed and running fine but when I try
> >> > to
> >> > use Remote Assistance through it the Help and Support page says that
> >> > Messenger is not installed. I have reinstalled it but it still is not
> >> > recognised. I can use Remote Assistance by emailing the file without
> >> > any
> >> > problems but I'd live to get it working through Messenger as it's
> >> > easier.
> >> > Any ideas would be gratefully received.
> >>
>
>
>

[Jason Tsang]

Unfortunately, they are different products,

--
Jason Tsang - Microsoft MVP

Read my blog for the latest in Media Center topics
(and other topics that interest me)
http://jtsang.blogspot.com

More information by me
http://jtsang.mvps.org
http://www.classicsunveiled.com

Find out about the MS MVP Program -
http://mvp.support.microsoft.com/default.aspx



"Shiny" > wrote in message
...
> Thank you, it works now. I didn't realise that Messenger and Live
> Messenger
> were different things I thought Live Messenger was just the updated
> version
> of Messenger.
>
> "Jason Tsang" wrote:
>
>> Windows Messenger (not Windows LIVE Messenger) needs to be installed for
>> Remote Assistance to work.
>>
>> You can download the latest Windows Messenger version here
>> Windows Messenger 5.1
>> http://www.microsoft.com/downloads/details.aspx?FamilyID=a8d9eb73-5f8c-4b9a-940f-9157a3b3d774&DisplayLang=en
>>
>> Remote Assistance relies on Windows Messenger to be installed.
>> If Windows Messenger is not installed, Remote Assistance will not work,
>> and
>> as a result, Windows LIVE Messenger cannot use Remote Assistance. As a
>> result, you'll need to install Windows Messenger.
>>
>> --
>> Jason Tsang - Microsoft MVP
>>
>> Read my blog for the latest in Media Center topics
>> (and other topics that interest me)
>> http://jtsang.blogspot.com
>>
>> More information by me
>> http://jtsang.mvps.org
>> http://www.classicsunveiled.com
>>
>> Find out about the MS MVP Program -
>> http://mvp.support.microsoft.com/default.aspx
>>
>>
>>
>> "Shiny" > wrote in message
>> ...
>> > Messenger Live Version 8
>> >
>> > "Ed Hardee" wrote:
>> >
>> >> What version of Messenger are you running.
>> >> You must be running Windows Messenger 5.1 or later.
>> >>
>> >>
>> >> Shiny wrote:
>> >> > I have Windows Live Messenger installed and running fine but when I
>> >> > try
>> >> > to
>> >> > use Remote Assistance through it the Help and Support page says that
>> >> > Messenger is not installed. I have reinstalled it but it still is
>> >> > not
>> >> > recognised. I can use Remote Assistance by emailing the file
>> >> > without
>> >> > any
>> >> > problems but I'd live to get it working through Messenger as it's
>> >> > easier.
>> >> > Any ideas would be gratefully received.
>> >>
>>
>>
>>