Windows Update Error

[Glenn]

Hi, hopefully someone can help. My computer gives me an
error when it's gathering, "scanning" for updates. Here's
what it says:
"Windows Update Error


Windows Update has encountered an error and cannot
display the requested page"

It's been saying this for a long time, and I can't get my
updates through Windows update. It doesn't give an error
code or anything.

Computer:
Model / Make: HP Pavilion 760n
Processor: Intel Pentium 4 @ 1.8GHz
RAM: 512MB
OS: Windows XP Home

[Taurarian]

Copied from:
Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/


While the Windows Update Web Site is loading, you receive the following
error etc ..........

Problem Description:
Windows Update has encountered an error and cannot display the requested
page
Resolution:
This error is proxy/firewall related, so double-check your firewall/proxy
settings. Try disabling your firewall and see if the error persists.
CheckPoint Firewall is one product that is a known culprit of this error.
Make sure that TCP/IP ports 80 and 443 are open in both directions. Make
sure your firewalls are not blocking scripting functions on web site. This
error is the result of your PC's inability to connect to a component of the
Windows Update site. Disable all 3rd party applications (like Anti-Virus
software) before accessing the site. Here are a few ways to try to resolve
this issue:

Suggestion 1
===========

Check your HOSTS file (it may also be called HOSTS.SAM) and make sure you
don't have any static IP entries for the Windows Update web site listed in
the file. If you are running Win98/ME, the HOSTS file will be in this
folder:

C:\Windows

If you are running WinNT/2K/XP, it will be in this folder:

C:\WINDOWS\system32\drivers\etc

You can use Notepad to open the HOSTS file. You may need to "tell" Windows
to use Notepad to open the file.

Applications like web accelerators, TweakMasterDNS, etc. can add static IP
entries for the Windows Update site into your HOSTS file and when this
happens you will get the 0x80072F76 error message.

Suggestion 2
===========

Check your firewall/proxy settings and also try disabling your firewall.
This error is the result of your PC's inability to connect to a component of
the Windows Update site. Disable all 3rd party applications (including
anti-virus) before accessing the site.

Suggestion 3
===========

You may be able to resolve this issue by adding the following Web sites to
the trusted sites list in Internet Options:

http://Windowsupdate.microsoft.com
http://V4.Windowsupdate.microsoft.com
https://v4.Windowsupdate.microsoft.com (Note: The https is correct)
http://Download.Windowsupdate.com

To add these web sites to the list, follow these steps:

1. Open Internet Explorer.
2. Click "Tools," and then click "Internet Options."
3. Click "Security."
4. Click the Trusted Sites icon.
5. Click "Sites."
6. Clear the check box "Require server verification (https:)for all sites in
this zone."
7. Add all four sites listed above.

Suggestion 4
===========

This issue may be resolved by adding the Windows Update sites to the
exceptions list in the Internet Options Proxy Settings.
To access the Exceptions settings:

1. Open Internet Explorer
2. Click "Tools" and then click "Internet Options."
3. Click "Connections" and then click "LAN Settings."
4. Click "Advanced" and add windowsupdate.microsoft.com;
v4.windowsupdate.microsoft.com, and download.windowsupdate.com to the
exceptions list.If you run other proxy/firewall software, then add the sites
to the exception list for those applications as well.

"Glenn" > wrote in message
...
> Hi, hopefully someone can help. My computer gives me an
> error when it's gathering, "scanning" for updates. Here's
> what it says:
> "Windows Update Error
>
>
> Windows Update has encountered an error and cannot
> display the requested page"
>
> It's been saying this for a long time, and I can't get my
> updates through Windows update. It doesn't give an error
> code or anything.
>
> Computer:
> Model / Make: HP Pavilion 760n
> Processor: Intel Pentium 4 @ 1.8GHz
> RAM: 512MB
> OS: Windows XP Home
>
>

[Glenn]

Thanks Taurarian, Now I can get my updates. Thanks the
the Windows Update Troubleshooter... A key in my registry
as wrong.


>-----Original Message-----
>Copied from:
>Windows Update Troubleshooter
>http://v4.windowsupdate.microsoft.com/troubleshoot/
>
>
>While the Windows Update Web Site is loading, you
receive the following
>error etc ..........
>
>Problem Description:
>Windows Update has encountered an error and cannot
display the requested
>page
>Resolution:
>This error is proxy/firewall related, so double-check
your firewall/proxy
>settings. Try disabling your firewall and see if the
error persists.
>CheckPoint Firewall is one product that is a known
culprit of this error.
>Make sure that TCP/IP ports 80 and 443 are open in both
directions. Make
>sure your firewalls are not blocking scripting functions
on web site. This
>error is the result of your PC's inability to connect to
a component of the
>Windows Update site. Disable all 3rd party applications
(like Anti-Virus
>software) before accessing the site. Here are a few
ways to try to resolve
>this issue:
>
>Suggestion 1
>===========
>
>Check your HOSTS file (it may also be called HOSTS.SAM)
and make sure you
>don't have any static IP entries for the Windows Update
web site listed in
>the file. If you are running Win98/ME, the HOSTS file
will be in this
>folder:
>
>C:\Windows
>
>If you are running WinNT/2K/XP, it will be in this
folder:
>
>C:\WINDOWS\system32\drivers\etc
>
>You can use Notepad to open the HOSTS file. You may
need to "tell" Windows
>to use Notepad to open the file.
>
>Applications like web accelerators, TweakMasterDNS, etc.
can add static IP
>entries for the Windows Update site into your HOSTS file
and when this
>happens you will get the 0x80072F76 error message.
>
>Suggestion 2
>===========
>
>Check your firewall/proxy settings and also try
disabling your firewall.
>This error is the result of your PC's inability to
connect to a component of
>the Windows Update site. Disable all 3rd party
applications (including
>anti-virus) before accessing the site.
>
>Suggestion 3
>===========
>
>You may be able to resolve this issue by adding the
following Web sites to
>the trusted sites list in Internet Options:
>
> http://Windowsupdate.microsoft.com
> http://V4.Windowsupdate.microsoft.com
> https://v4.Windowsupdate.microsoft.com (Note: The
https is correct)
> http://Download.Windowsupdate.com
>
>To add these web sites to the list, follow these steps:
>
>1. Open Internet Explorer.
>2. Click "Tools," and then click "Internet Options."
>3. Click "Security."
>4. Click the Trusted Sites icon.
>5. Click "Sites."
>6. Clear the check box "Require server verification
(https:)for all sites in
>this zone."
>7. Add all four sites listed above.
>
>Suggestion 4
>===========
>
>This issue may be resolved by adding the Windows Update
sites to the
>exceptions list in the Internet Options Proxy Settings.
>To access the Exceptions settings:
>
>1. Open Internet Explorer
>2. Click "Tools" and then click "Internet Options."
>3. Click "Connections" and then click "LAN Settings."
>4. Click "Advanced" and add windowsupdate.microsoft.com;
>v4.windowsupdate.microsoft.com, and
download.windowsupdate.com to the
>exceptions list.If you run other proxy/firewall
software, then add the sites
>to the exception list for those applications as well.
>
>"Glenn" > wrote in message
...
>> Hi, hopefully someone can help. My computer gives me an
>> error when it's gathering, "scanning" for updates.
Here's
>> what it says:
>> "Windows Update Error
>>
>>
>> Windows Update has encountered an error and cannot
>> display the requested page"
>>
>> It's been saying this for a long time, and I can't get
my
>> updates through Windows update. It doesn't give an
error
>> code or anything.
>>
>> Computer:
>> Model / Make: HP Pavilion 760n
>> Processor: Intel Pentium 4 @ 1.8GHz
>> RAM: 512MB
>> OS: Windows XP Home
>>
>>
>
>.
>