Trouble with USB Scanner

[anthony]

Hi, I have an HP Scanjet 3970 USB Scanner, I just got a new HP laptop and I
am trying to set the scanner up on the new computer....everytime I plug in
the scanner, regardless of which USb port, it says the device has
malfunctioned. Now this scanner works on another computer so I know it's not
the scanner. Have uninstalled all the software, re-installed it, plug in the
scanner, computers says it's an unrecognised device, but I can't force it to
grab the correct driver. Installed it on another pc...run the software,
plugged it in...found the correct hardware. I think that the PC is grabbing
the wrong INF file or something. How can I correct this to make the computer
recognised the scanner for what it is. This has been driving me crazy for
like 2 weeks now. Is there some files I might need to remove manually? Any
help is muchly appreciated. Thanks

[JS]

Some scanners required that you install the Twain drivers and other software
in a very specific order before connecting the scanner.
Carefully read the instructions for installing the scanner.

JS

"Anthony" > wrote in message
...
> Hi, I have an HP Scanjet 3970 USB Scanner, I just got a new HP laptop and
> I
> am trying to set the scanner up on the new computer....everytime I plug in
> the scanner, regardless of which USb port, it says the device has
> malfunctioned. Now this scanner works on another computer so I know it's
> not
> the scanner. Have uninstalled all the software, re-installed it, plug in
> the
> scanner, computers says it's an unrecognised device, but I can't force it
> to
> grab the correct driver. Installed it on another pc...run the software,
> plugged it in...found the correct hardware. I think that the PC is
> grabbing
> the wrong INF file or something. How can I correct this to make the
> computer
> recognised the scanner for what it is. This has been driving me crazy for
> like 2 weeks now. Is there some files I might need to remove manually? Any
> help is muchly appreciated. Thanks

[Ben]

Ya try doing what JS advised. What version of a scanner do you have?
EPSON? Also you can get some information on scanners by going to
google.ca and typing in "malfunctioning scanner+how to fix" or go to
the microsoft help and support center. the help and support center is
the best for that...
it's support.microsoft.com
here are a few links:
http://support.microsoft.com/kb/263218/en-us
-----
http://support.microsoft.com/kb/314464/en-us

if you still have trouble, just email me at (I
check it more often then this;)
Benjamin


JS wrote:
> Some scanners required that you install the Twain drivers and other software
> in a very specific order before connecting the scanner.
> Carefully read the instructions for installing the scanner.
>
> JS
>
> "Anthony" > wrote in message
> ...
> > Hi, I have an HP Scanjet 3970 USB Scanner, I just got a new HP laptop and
> > I
> > am trying to set the scanner up on the new computer....everytime I plug in
> > the scanner, regardless of which USb port, it says the device has
> > malfunctioned. Now this scanner works on another computer so I know it's
> > not
> > the scanner. Have uninstalled all the software, re-installed it, plug in
> > the
> > scanner, computers says it's an unrecognised device, but I can't force it
> > to
> > grab the correct driver. Installed it on another pc...run the software,
> > plugged it in...found the correct hardware. I think that the PC is
> > grabbing
> > the wrong INF file or something. How can I correct this to make the
> > computer
> > recognised the scanner for what it is. This has been driving me crazy for
> > like 2 weeks now. Is there some files I might need to remove manually? Any
> > help is muchly appreciated. Thanks