Suddenly can't play DVDs

[crhayes]

Last night I was able to play a DVD on my computer using WMP 11. I'm using
Windows media center edition 2002 version with SP2. This morning I'm getting
the error code C00D116A and the same DVD will no longer play. I have NOT
altered my drivers nor done anything I can recall that would have resulted in
this change. I did a system restore back a few days but this didn't solve the
problem. Also, my screen resolution hasn't changed and the "fix" suggested by
the help window that appears with the error doesn't work. Any help is
appreciated... especially a quick fix as I'm on the road with no techie in
sight. Thank you.

[Radames]

"crhayes" wrote:

> Last night I was able to play a DVD on my computer using WMP 11. I'm using
> Windows media center edition 2002 version with SP2. This morning I'm getting
> the error code C00D116A and the same DVD will no longer play. I have NOT
> altered my drivers nor done anything I can recall that would have resulted in
> this change. I did a system restore back a few days but this didn't solve the
> problem. Also, my screen resolution hasn't changed and the "fix" suggested by
> the help window that appears with the error doesn't work. Any help is
> appreciated... especially a quick fix as I'm on the road with no techie in
> sight. Thank you.
>
Try going back to Version 10 WMP, version 11 is still a Beta and is quite
buggy.

[JRosenfeld]

Radames wrote:
> "crhayes" wrote:
>
>> Last night I was able to play a DVD on my computer using WMP 11. I'm
>> using Windows media center edition 2002 version with SP2. This
>> morning I'm getting the error code C00D116A and the same DVD will no
>> longer play. I have NOT altered my drivers nor done anything I can
>> recall that would have resulted in this change. I did a system
>> restore back a few days but this didn't solve the problem. Also, my
>> screen resolution hasn't changed and the "fix" suggested by the help
>> window that appears with the error doesn't work. Any help is
>> appreciated... especially a quick fix as I'm on the road with no
>> techie in sight. Thank you.
>>
> Try going back to Version 10 WMP, version 11 is still a Beta and is
> quite buggy.

WMP 11 has been out of beta since 31 October.

[crhayes]

"Radames" wrote:

>
>
> "crhayes" wrote:
>
> > Last night I was able to play a DVD on my computer using WMP 11. I'm using
> > Windows media center edition 2002 version with SP2. This morning I'm getting
> > the error code C00D116A and the same DVD will no longer play. I have NOT
> > altered my drivers nor done anything I can recall that would have resulted in
> > this change. I did a system restore back a few days but this didn't solve the
> > problem. Also, my screen resolution hasn't changed and the "fix" suggested by
> > the help window that appears with the error doesn't work. Any help is
> > appreciated... especially a quick fix as I'm on the road with no techie in
> > sight. Thank you.
> >
> Try going back to Version 10 WMP, version 11 is still a Beta and is quite
> buggy.

Thanks for the reply but that didn't help at all. I'm still getting the same
dialogue box.

Ralph

[crhayes]

"JRosenfeld" wrote:

> Radames wrote:
> > "crhayes" wrote:
> >
> >> Last night I was able to play a DVD on my computer using WMP 11. I'm
> >> using Windows media center edition 2002 version with SP2. This
> >> morning I'm getting the error code C00D116A and the same DVD will no
> >> longer play. I have NOT altered my drivers nor done anything I can
> >> recall that would have resulted in this change. I did a system
> >> restore back a few days but this didn't solve the problem. Also, my
> >> screen resolution hasn't changed and the "fix" suggested by the help
> >> window that appears with the error doesn't work. Any help is
> >> appreciated... especially a quick fix as I'm on the road with no
> >> techie in sight. Thank you.
> >>
> > Try going back to Version 10 WMP, version 11 is still a Beta and is
> > quite buggy.
>
> WMP 11 has been out of beta since 31 October.
>

Yes, I did upgrade once WMP was no longer in Beta. This problem occured
after I had been using WMP 11 without any difficulty and it occured
overninght. I'm thinking it might have something to do with my drivers but
why would this occur between closing down the computer and booting it in the
morning?? I'm really flummoxed.

Thank you for your reply.

Ralph

[sujan]

To troubleshoot DVD playback: 1. Verify that a compliant decoder is
installed: In Windows Media Player, on the Tools menu, click Options to see
if the DVD tab is available. If a compatible decoder is not properly
installed, the DVD tab will not be available.

For instructions on verifying if a compliant decoder is installed, please
see article Q306331, which is listed at the end of the "More Information"
section of this article.
2. If you are unable to successfully play a DVD, try playing a different
title to make sure that the problem is not content specific.
3. If the problems continue, test in the player that was provided by the DVD
decoder (if one was included). If this combination does not work, Windows
Media Player will not work either. Further troubleshooting is not warranted
until the native player works properly with the decoder. Please contact the
decoder provider for more information.
4. After you verify that the native player works properly with the decoder,
try reinstalling the DVD decoder software as well as applying any necessary
patches.
5. Attempt to play other media that relies on DirectShow, such as playing a
..wmv file by using Mplayer2.exe. To start MPlayer2.exe, click Start, click
Run, type mplayer2, and then click OK.
6. Try reducing video hardware acceleration in Windows Media Player:

• In Windows Media Player, on the Tools menu, click Options.
• On the Performance tab, under Video Acceleration, move the slider closer
to None, then click OK.
If doing this enables you to play DVDs, it indicates that there is a problem
with your display adapter or driver. It may be possible to obtain an updated
driver from the display adapter manufacturer.
7. The next troubleshooting step is to reduce display settings:

• Click Start, click Run, and then type desk.cpl in the Open box. Or,
right-click an empty area of the desktop, and then click Properties.
• On the Settings tab, move the screen resolution slider to 800 X 600.
• Select 16-bit for the color quality, and then click OK.
Some display drivers cannot support DVD playback at higher resolutions and
color depths. If this solution works, by using an updated driver, you may be
able to play the DVD at higher color depths and resolutions.


"crhayes" wrote:

> Last night I was able to play a DVD on my computer using WMP 11. I'm using
> Windows media center edition 2002 version with SP2. This morning I'm getting
> the error code C00D116A and the same DVD will no longer play. I have NOT
> altered my drivers nor done anything I can recall that would have resulted in
> this change. I did a system restore back a few days but this didn't solve the
> problem. Also, my screen resolution hasn't changed and the "fix" suggested by
> the help window that appears with the error doesn't work. Any help is
> appreciated... especially a quick fix as I'm on the road with no techie in
> sight. Thank you.
>



----------------------------------------

[crhayes]

No change. Thanks for the reply.

Ralph

"sujan" wrote:

> To troubleshoot DVD playback: 1. Verify that a compliant decoder is
> installed: In Windows Media Player, on the Tools menu, click Options to see
> if the DVD tab is available. If a compatible decoder is not properly
> installed, the DVD tab will not be available.
>
> For instructions on verifying if a compliant decoder is installed, please
> see article Q306331, which is listed at the end of the "More Information"
> section of this article.
> 2. If you are unable to successfully play a DVD, try playing a different
> title to make sure that the problem is not content specific.
> 3. If the problems continue, test in the player that was provided by the DVD
> decoder (if one was included). If this combination does not work, Windows
> Media Player will not work either. Further troubleshooting is not warranted
> until the native player works properly with the decoder. Please contact the
> decoder provider for more information.
> 4. After you verify that the native player works properly with the decoder,
> try reinstalling the DVD decoder software as well as applying any necessary
> patches.
> 5. Attempt to play other media that relies on DirectShow, such as playing a
> .wmv file by using Mplayer2.exe. To start MPlayer2.exe, click Start, click
> Run, type mplayer2, and then click OK.
> 6. Try reducing video hardware acceleration in Windows Media Player:
>
> • In Windows Media Player, on the Tools menu, click Options.
> • On the Performance tab, under Video Acceleration, move the slider closer
> to None, then click OK.
> If doing this enables you to play DVDs, it indicates that there is a problem
> with your display adapter or driver. It may be possible to obtain an updated
> driver from the display adapter manufacturer.
> 7. The next troubleshooting step is to reduce display settings:
>
> • Click Start, click Run, and then type desk.cpl in the Open box. Or,
> right-click an empty area of the desktop, and then click Properties.
> • On the Settings tab, move the screen resolution slider to 800 X 600.
> • Select 16-bit for the color quality, and then click OK.
> Some display drivers cannot support DVD playback at higher resolutions and
> color depths. If this solution works, by using an updated driver, you may be
> able to play the DVD at higher color depths and resolutions.
>
>
> "crhayes" wrote:
>
> > Last night I was able to play a DVD on my computer using WMP 11. I'm using
> > Windows media center edition 2002 version with SP2. This morning I'm getting
> > the error code C00D116A and the same DVD will no longer play. I have NOT
> > altered my drivers nor done anything I can recall that would have resulted in
> > this change. I did a system restore back a few days but this didn't solve the
> > problem. Also, my screen resolution hasn't changed and the "fix" suggested by
> > the help window that appears with the error doesn't work. Any help is
> > appreciated... especially a quick fix as I'm on the road with no techie in
> > sight. Thank you.
> >
>
>
>
> ----------------------------------------
>
>
>

[Cari \(MS-MVP\)]

Reinstall your DVD decoding software and your graphics drivers.
http://msmvps.com/blogs/chrisl/articles/10730.aspx

--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"crhayes" > wrote in message
...
> Last night I was able to play a DVD on my computer using WMP 11. I'm using
> Windows media center edition 2002 version with SP2. This morning I'm
> getting
> the error code C00D116A and the same DVD will no longer play. I have NOT
> altered my drivers nor done anything I can recall that would have resulted
> in
> this change. I did a system restore back a few days but this didn't solve
> the
> problem. Also, my screen resolution hasn't changed and the "fix" suggested
> by
> the help window that appears with the error doesn't work. Any help is
> appreciated... especially a quick fix as I'm on the road with no techie in
> sight. Thank you.
>

[crhayes]

You Know Cari, I think this is likely the solution. At this moment, I'm on
the road and will need further technical assistance in order to accomplish
this but it's at the top of my list once I return. Thank you so much for
taking the time to reply. I will be back at home in a week so will probably
have things fixed shortly thereafter.

Kind regards ... Ralph

"Cari (MS-MVP)" wrote:

> Reinstall your DVD decoding software and your graphics drivers.
> http://msmvps.com/blogs/chrisl/articles/10730.aspx
>
> --
> Cari (MS-MVP)
> Windows Technologies - Printing & Imaging
> http://www.coribright.com/windows
>
> "crhayes" > wrote in message
> ...
> > Last night I was able to play a DVD on my computer using WMP 11. I'm using
> > Windows media center edition 2002 version with SP2. This morning I'm
> > getting
> > the error code C00D116A and the same DVD will no longer play. I have NOT
> > altered my drivers nor done anything I can recall that would have resulted
> > in
> > this change. I did a system restore back a few days but this didn't solve
> > the
> > problem. Also, my screen resolution hasn't changed and the "fix" suggested
> > by
> > the help window that appears with the error doesn't work. Any help is
> > appreciated... especially a quick fix as I'm on the road with no techie in
> > sight. Thank you.
> >
>
>
>

[Cari \(MS-MVP\)]

At least if you have internet access you can deal with reinstalling the
graphics card drivers even if the DVD decoding software may have to wait.
They will be at the website of the notebook manufacturer.
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"crhayes" > wrote in message
...
> You Know Cari, I think this is likely the solution. At this moment, I'm on
> the road and will need further technical assistance in order to accomplish
> this but it's at the top of my list once I return. Thank you so much for
> taking the time to reply. I will be back at home in a week so will
> probably
> have things fixed shortly thereafter.
>
> Kind regards ... Ralph
>
> "Cari (MS-MVP)" wrote:
>
>> Reinstall your DVD decoding software and your graphics drivers.
>> http://msmvps.com/blogs/chrisl/articles/10730.aspx
>>
>> --
>> Cari (MS-MVP)
>> Windows Technologies - Printing & Imaging
>> http://www.coribright.com/windows
>>
>> "crhayes" > wrote in message
>> ...
>> > Last night I was able to play a DVD on my computer using WMP 11. I'm
>> > using
>> > Windows media center edition 2002 version with SP2. This morning I'm
>> > getting
>> > the error code C00D116A and the same DVD will no longer play. I have
>> > NOT
>> > altered my drivers nor done anything I can recall that would have
>> > resulted
>> > in
>> > this change. I did a system restore back a few days but this didn't
>> > solve
>> > the
>> > problem. Also, my screen resolution hasn't changed and the "fix"
>> > suggested
>> > by
>> > the help window that appears with the error doesn't work. Any help is
>> > appreciated... especially a quick fix as I'm on the road with no techie
>> > in
>> > sight. Thank you.
>> >
>>
>>
>>